LensCrafters - EyeCare Advisor
LensCrafters, Menlo Park, CA, United States
Requisition ID:
925907
Store #:
000178 LensCrafters
Position:
Part‑Time
Overview
LensCrafters, part of EssilorLuxottica, offers eye‑care services using advanced technology and a personal approach to customers.
General Function
The EyeCare Advisor creates exceptional value by delivering the LensCrafters Experience. The Advisor ensures all patients receive high‑quality optometric care, integrates the brand story, executes patient experience flawlessly, and links the doctor and retail functions.
Major Duties & Responsibilities
Greets customers within 30 seconds.
Answers telephone calls promptly (within 3 rings) in a friendly manner.
Explains required paperwork, tests, products, and services.
Attends to details; reviews prescriptions or patient information carefully; consults with the Optician, Managing Doctor, or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Demonstrates knowledge of appointment booking/scheduling procedures and computer operation/procedures.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments, and properly submits invoices for payment.
Operates the POS system terminal inputting customer/patient and prescription information accurately.
Accurately operates the POS system, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, lay‑aways, discounts, insurance, and coupons.
Explains to customers “One Hour” processing and expected delivery times.
Takes pride in the appearance of the store and ensures visual displays follow company guidelines.
Maintains a safe working environment for all associates and patients.
Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.
Retail
Demonstrates good product knowledge; accurately describes features and benefits of lenses and frames.
Assists customers in selecting frames and lenses best suited for their vision, lifestyle, and budget.
Doctor’s Office
Performs all pre‑examination testing accurately; explains all measurements and answers questions.
Provides coaching and guidance to patients on contact lens care and handling.
Maintains and disinfects contact lens inventory; provides clinical support to the optometrist as needed.
Basic Qualifications
High school graduate or equivalent.
Strong customer service skills (internal and external).
Knowledge of current fashion trends.
Strong communicator and listener.
Problem‑solving ability.
Familiarity with cash registers, computers, and calculators.
Organization skills.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.
Preferred Qualifications
Previous experience in customer service, retail, and/or optical.
Strong interpersonal skills.
Pay & Benefits
Pay Range: $20.67 – $29.22 per hour. Employees may also receive bonus and/or commission. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
Equal Opportunity Employer
EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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925907
Store #:
000178 LensCrafters
Position:
Part‑Time
Overview
LensCrafters, part of EssilorLuxottica, offers eye‑care services using advanced technology and a personal approach to customers.
General Function
The EyeCare Advisor creates exceptional value by delivering the LensCrafters Experience. The Advisor ensures all patients receive high‑quality optometric care, integrates the brand story, executes patient experience flawlessly, and links the doctor and retail functions.
Major Duties & Responsibilities
Greets customers within 30 seconds.
Answers telephone calls promptly (within 3 rings) in a friendly manner.
Explains required paperwork, tests, products, and services.
Attends to details; reviews prescriptions or patient information carefully; consults with the Optician, Managing Doctor, or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Demonstrates knowledge of appointment booking/scheduling procedures and computer operation/procedures.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments, and properly submits invoices for payment.
Operates the POS system terminal inputting customer/patient and prescription information accurately.
Accurately operates the POS system, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, lay‑aways, discounts, insurance, and coupons.
Explains to customers “One Hour” processing and expected delivery times.
Takes pride in the appearance of the store and ensures visual displays follow company guidelines.
Maintains a safe working environment for all associates and patients.
Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.
Retail
Demonstrates good product knowledge; accurately describes features and benefits of lenses and frames.
Assists customers in selecting frames and lenses best suited for their vision, lifestyle, and budget.
Doctor’s Office
Performs all pre‑examination testing accurately; explains all measurements and answers questions.
Provides coaching and guidance to patients on contact lens care and handling.
Maintains and disinfects contact lens inventory; provides clinical support to the optometrist as needed.
Basic Qualifications
High school graduate or equivalent.
Strong customer service skills (internal and external).
Knowledge of current fashion trends.
Strong communicator and listener.
Problem‑solving ability.
Familiarity with cash registers, computers, and calculators.
Organization skills.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.
Preferred Qualifications
Previous experience in customer service, retail, and/or optical.
Strong interpersonal skills.
Pay & Benefits
Pay Range: $20.67 – $29.22 per hour. Employees may also receive bonus and/or commission. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
Equal Opportunity Employer
EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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