Customer Development Manager, Office Coffee Services (OCS)
Lavazza Group, New York, NY, United States
Job Overview
The Customer Development Manager (CDM) for Office Coffee Services (OCS) partners closely with Sales to identify growth opportunities across specific distribution channels such as offices, workplaces, office product retailers, and independent distributors. The role blends analytical rigor with customer‑facing collaboration centered on project execution of rollouts and activation plans, sales partnership, and navigating complex distribution dynamics. It requires a high level of cross‑functional work and the ability to influence internal and external stakeholders to guarantee solid customer plan executions, NPD launches, and compelling business review cycles.
Applicants will be evaluated for two OCS channels based on background and experience:
Customer Development Manager of Aramark & Canteen
Customer Development Manager of OP (Office Products) & Independent
Location: New York, NY
Base Pay Range: $125,000‑130,000
Annual Incentive Plan / Annual Bonus: 20%
Job Responsibilities
Define and drive strategic initiatives that support OCS channel growth, aiming to maximize the efficiency of current business models and drive machine installed base expansion in collaboration with the Sales team.
Identify business opportunities by leveraging experience gained on the field and distributors’ needs.
Define and lead Customer planning calendars, discussing bi‑annual category and assortment reviews in full collaboration with the Marketing team.
Conduct compelling analyses to inform decision‑making and identify emerging trends and opportunities with partners.
Lead, with the collaboration of the Sales team, all strategic growth projects with key distributors, from JBP execution to NPD launches, guaranteeing solid communication and performance tracking.
Translate and present strategic insights into clear recommendations and execution plans to senior leadership (internal and external).
Proactively support the data transparency needs, ensuring seamless data flow.
Monitor and report the execution of key initiatives through relevant KPIs and qualitative feedback.
Contribute to long‑range planning and dedicated business reviews (e.g., Monthly Performance Reviews, Quarterly Business Review, etc.).
Collaborate with the implementation of Customer Activations on the base, acting as the point of contact between customers, Marketing, Sales, and external partners.
Oversee the creation of partnership assessments and business plans for new deal proposals (e.g., big bids / tenders).
Manage leadership expectations and escalations with strong influence and consensus across key internal and external stakeholders.
Troubleshoot complex issues and course‑correct as appropriate.
Collaborate with RGM, Sales, and Finance to establish sustainable customer P&Ls and co‑pilot customer planning tools (TPM/Salesforce) in partnership with the cross‑functional team.
Job Qualifications
Four‑year degree from an accredited institution or applicable experience.
5+ years of working experience in CPG Trade Marketing, Category Management, Sales, Sales Planning, or Marketing.
Experience supporting B2B business and/or broadline distributors.
Intermediate/Advanced skills in MS Office (Excel, PPT).
Proficiency using and maintaining PowerBI or other business intelligence tools.
Ability to efficiently and effectively learn new technology (Proprietary Lavazza tools).
Strong analytic and storytelling capabilities to diagnose complex business issues, visualize the data, identify insights, and recommend clear action plans.
Strong written and verbal communication skills; comfortable presenting (virtually and in‑person) to Executive Leadership and cross‑functional leadership and peers.
Highly agile and thrives in a fast‑paced working environment with an entrepreneurial mindset.
Strong collaboration and influence skills with the ability to work well cross‑functionally at all levels of the organization.
High attention to detail, with the ability to multi‑task and effectively prioritize.
Ability to travel as needed up to 20% of the time, with international travel possible.
Benefits / Perks
Competitive Medical, Vision, Dental benefits.
401(k) Package.
Employee Assistance Program.
Hybrid Work Schedule.
Ability to become barista certified.
Tuition Reimbursement.
Performance Development Plans.
Employee Discounts.
Summer Fridays (Memorial Day Weekend – Labor Day Weekend).
Flexible business‑casual dress code – jean‑friendly!
Free coffee, anytime!
Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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The Customer Development Manager (CDM) for Office Coffee Services (OCS) partners closely with Sales to identify growth opportunities across specific distribution channels such as offices, workplaces, office product retailers, and independent distributors. The role blends analytical rigor with customer‑facing collaboration centered on project execution of rollouts and activation plans, sales partnership, and navigating complex distribution dynamics. It requires a high level of cross‑functional work and the ability to influence internal and external stakeholders to guarantee solid customer plan executions, NPD launches, and compelling business review cycles.
Applicants will be evaluated for two OCS channels based on background and experience:
Customer Development Manager of Aramark & Canteen
Customer Development Manager of OP (Office Products) & Independent
Location: New York, NY
Base Pay Range: $125,000‑130,000
Annual Incentive Plan / Annual Bonus: 20%
Job Responsibilities
Define and drive strategic initiatives that support OCS channel growth, aiming to maximize the efficiency of current business models and drive machine installed base expansion in collaboration with the Sales team.
Identify business opportunities by leveraging experience gained on the field and distributors’ needs.
Define and lead Customer planning calendars, discussing bi‑annual category and assortment reviews in full collaboration with the Marketing team.
Conduct compelling analyses to inform decision‑making and identify emerging trends and opportunities with partners.
Lead, with the collaboration of the Sales team, all strategic growth projects with key distributors, from JBP execution to NPD launches, guaranteeing solid communication and performance tracking.
Translate and present strategic insights into clear recommendations and execution plans to senior leadership (internal and external).
Proactively support the data transparency needs, ensuring seamless data flow.
Monitor and report the execution of key initiatives through relevant KPIs and qualitative feedback.
Contribute to long‑range planning and dedicated business reviews (e.g., Monthly Performance Reviews, Quarterly Business Review, etc.).
Collaborate with the implementation of Customer Activations on the base, acting as the point of contact between customers, Marketing, Sales, and external partners.
Oversee the creation of partnership assessments and business plans for new deal proposals (e.g., big bids / tenders).
Manage leadership expectations and escalations with strong influence and consensus across key internal and external stakeholders.
Troubleshoot complex issues and course‑correct as appropriate.
Collaborate with RGM, Sales, and Finance to establish sustainable customer P&Ls and co‑pilot customer planning tools (TPM/Salesforce) in partnership with the cross‑functional team.
Job Qualifications
Four‑year degree from an accredited institution or applicable experience.
5+ years of working experience in CPG Trade Marketing, Category Management, Sales, Sales Planning, or Marketing.
Experience supporting B2B business and/or broadline distributors.
Intermediate/Advanced skills in MS Office (Excel, PPT).
Proficiency using and maintaining PowerBI or other business intelligence tools.
Ability to efficiently and effectively learn new technology (Proprietary Lavazza tools).
Strong analytic and storytelling capabilities to diagnose complex business issues, visualize the data, identify insights, and recommend clear action plans.
Strong written and verbal communication skills; comfortable presenting (virtually and in‑person) to Executive Leadership and cross‑functional leadership and peers.
Highly agile and thrives in a fast‑paced working environment with an entrepreneurial mindset.
Strong collaboration and influence skills with the ability to work well cross‑functionally at all levels of the organization.
High attention to detail, with the ability to multi‑task and effectively prioritize.
Ability to travel as needed up to 20% of the time, with international travel possible.
Benefits / Perks
Competitive Medical, Vision, Dental benefits.
401(k) Package.
Employee Assistance Program.
Hybrid Work Schedule.
Ability to become barista certified.
Tuition Reimbursement.
Performance Development Plans.
Employee Discounts.
Summer Fridays (Memorial Day Weekend – Labor Day Weekend).
Flexible business‑casual dress code – jean‑friendly!
Free coffee, anytime!
Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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