Patient Services Representative - Float
Neighborhood Healthcare, Corona, CA, United States
Patient Services Representative - Float
The Patient Services Representative Float provides front office support across multiple clinic locations to ensure efficient patient access, scheduling coordination, and excellent patient experience. This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows. This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast-paced environment.
This opportunity is for a Float Patient Services Representative role supporting the following clinics: Corona, Latham, Rialto, and Arlanza. This role will be expected to float between these sites based on organizational needs.
Responsibilities include:
Serving as the first point of contact for patients, visitors, and incoming calls
Greeting and assisting patients in a courteous and professional manner
Scheduling, rescheduling, and confirming patient appointments in the electronic scheduling system
Conducting appointment reminder calls and communicating visit preparation instructions when needed
Providing clear information regarding clinic processes, appointments, and services
Coordinating scheduling workflows to ensure efficient patient access and clinic flow
Communicating with providers, medical assistants, and nursing staff regarding scheduling needs
Ensuring providers have accurate appointment information and schedule updates
Supporting care teams by managing appointment availability, cancellations, and schedule adjustments
Verifying patient demographics, insurance information, and registration data
Preparing and verifying patient records prior to appointments
Tracking filled and cancelled appointments and updating scheduling systems accordingly
Receiving and recording patient payments in the appropriate system when applicable
Ensuring patient information is updated accurately in the electronic health record system
Providing front office support across multiple clinic locations based on operational needs
Quickly adapting to site specific workflows, schedules, and team dynamics
Communicating with site leadership upon arrival to determine front office priorities
Supporting clinics experiencing staffing shortages to maintain patient access and service continuity
Education/Experience:
High School Diploma or GED required
Valid CA driver license and proof of auto insurance is required and maintained as a condition of employment
One year customer service experience required; healthcare experience preferred
Experience working with electronic medical records and multi-line phone systems preferred
Bilingual preferred depending on site needs
Additional qualifications (Knowledge, Skills and Abilities):
Strong communication and leadership abilities
Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to work under pressure and be flexible with changing site needs
Can work with people of all social and ethnic backgrounds and maintain confidentiality
Able to train and manage staff in a collaborative manner
Physical Requirements:
Ability to lift/carry 20 lbs./weight
Ability to stand for long periods of time
Pay Range: $22.88 - $32.08 per hour, depending on experience. Note: This Float Patient Services Representative role will include an additional $2.00 per hour float differential on top of the standard Patient Services Representative pay rate.
Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The Patient Services Representative Float provides front office support across multiple clinic locations to ensure efficient patient access, scheduling coordination, and excellent patient experience. This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows. This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast-paced environment.
This opportunity is for a Float Patient Services Representative role supporting the following clinics: Corona, Latham, Rialto, and Arlanza. This role will be expected to float between these sites based on organizational needs.
Responsibilities include:
Serving as the first point of contact for patients, visitors, and incoming calls
Greeting and assisting patients in a courteous and professional manner
Scheduling, rescheduling, and confirming patient appointments in the electronic scheduling system
Conducting appointment reminder calls and communicating visit preparation instructions when needed
Providing clear information regarding clinic processes, appointments, and services
Coordinating scheduling workflows to ensure efficient patient access and clinic flow
Communicating with providers, medical assistants, and nursing staff regarding scheduling needs
Ensuring providers have accurate appointment information and schedule updates
Supporting care teams by managing appointment availability, cancellations, and schedule adjustments
Verifying patient demographics, insurance information, and registration data
Preparing and verifying patient records prior to appointments
Tracking filled and cancelled appointments and updating scheduling systems accordingly
Receiving and recording patient payments in the appropriate system when applicable
Ensuring patient information is updated accurately in the electronic health record system
Providing front office support across multiple clinic locations based on operational needs
Quickly adapting to site specific workflows, schedules, and team dynamics
Communicating with site leadership upon arrival to determine front office priorities
Supporting clinics experiencing staffing shortages to maintain patient access and service continuity
Education/Experience:
High School Diploma or GED required
Valid CA driver license and proof of auto insurance is required and maintained as a condition of employment
One year customer service experience required; healthcare experience preferred
Experience working with electronic medical records and multi-line phone systems preferred
Bilingual preferred depending on site needs
Additional qualifications (Knowledge, Skills and Abilities):
Strong communication and leadership abilities
Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to work under pressure and be flexible with changing site needs
Can work with people of all social and ethnic backgrounds and maintain confidentiality
Able to train and manage staff in a collaborative manner
Physical Requirements:
Ability to lift/carry 20 lbs./weight
Ability to stand for long periods of time
Pay Range: $22.88 - $32.08 per hour, depending on experience. Note: This Float Patient Services Representative role will include an additional $2.00 per hour float differential on top of the standard Patient Services Representative pay rate.
Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.