Senior Client Service Associate
Arthur J. Gallagher & Co., Lubbock, TX, United States
Senior Client Service Associate
At Gallagher, we're united by a legacy of trust, integrity, and service that spans over 100 years. As a Senior Client Service Associate, you'll play a key role in supporting our clients and ensuring their needs are met with care and precision. This is your chance to join a team of service-minded individuals who are committed to shared goals and continuous growth.
How you'll make an impact:
Be the backbone of our client service team, helping to ensure smooth day-to-day operations.
Assist with creating important documents like certificates and reports.
Support workflow processes.
Collaborate with internal teams to meet client needs.
Help maintain strong client relationships by providing timely and accurate support.
Ensure all processes meet our high standards for quality and efficiency.
Contribute to a culture of continuous improvement and teamwork.
About you:
Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills. Appropriate licensing as required.
Preferred: Associate's degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships.
Behaviors: A passion for delivering excellent service and supporting others. Strong organizational skills and attention to detail. The ability to communicate clearly and effectively, whether in writing or over the phone. A commitment to ethical practices and doing what's right. Exceptional organizational skills Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.
Compensation and benefits:
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...
We value inclusion and diversity. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
At Gallagher, we're united by a legacy of trust, integrity, and service that spans over 100 years. As a Senior Client Service Associate, you'll play a key role in supporting our clients and ensuring their needs are met with care and precision. This is your chance to join a team of service-minded individuals who are committed to shared goals and continuous growth.
How you'll make an impact:
Be the backbone of our client service team, helping to ensure smooth day-to-day operations.
Assist with creating important documents like certificates and reports.
Support workflow processes.
Collaborate with internal teams to meet client needs.
Help maintain strong client relationships by providing timely and accurate support.
Ensure all processes meet our high standards for quality and efficiency.
Contribute to a culture of continuous improvement and teamwork.
About you:
Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills. Appropriate licensing as required.
Preferred: Associate's degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships.
Behaviors: A passion for delivering excellent service and supporting others. Strong organizational skills and attention to detail. The ability to communicate clearly and effectively, whether in writing or over the phone. A commitment to ethical practices and doing what's right. Exceptional organizational skills Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.
Compensation and benefits:
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...
We value inclusion and diversity. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.