Site Coordinator
Ricoh USA, Inc., Albuquerque, NM, United States
Site Coordinator
Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.
Job Duties And Responsibilities
Responsible for daily operations of a mailroom, copy center, or scanning facility, including operating office equipment such as:
PCs
Copiers
Multifunction devices
Imaging and mail equipment
May be responsible for:
Courier services
Reception services
Switchboard operations
Shipping and receiving
Delivering and processing mail
Handles formal customer contact on a daily basis.
Responsible for effective implementation and management of Ricoh Service Excellence programs.
Understands how to operate required equipment and software efficiently to achieve service level agreements (SLAs).
Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
May maintain daily routine functions, including:
Creating and completing work orders
Contractor monitoring
Inspections
Reporting facility-related issues
Lending support as required
May include interaction with contracted vendors, facility management, and occupants.
May be responsible for office supply inventory reordering.
May be responsible for conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships with all department employees by communicating in a professional manner.
Collects and provides data to assigned leadership and customers, which may include completing monthly customer reports with leadership support.
Ensures financial responsibilities are met.
Performs other duties as assigned.
Qualifications
(Education, Experience, and Certifications)
Typically requires:
High school diploma or GED required
1+ years of experience in a related field (B2B and/or technical)
1+ year of previous customer-facing work experience required
Demonstrated knowledge and understanding of technology
Knowledge, Skills, And Abilities
Tactical thought processing
Ability to present to a small group
Moderate problem-solving skills
Basic customer service skills
Basic technical aptitude
Basic written and verbal communication skills
Working Conditions, Mental And Physical Demands
Typically an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levels.
Work assignments are diversified and require the ability to interpret, comprehend, and apply complex material, data, and instructions, as well as prepare, provide, and convey diversified information.
Some physical effort is required. Work may be sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 lbs. (e.g., papers, books, files, small parts).
Requires moderate dexterity and regular application of basic skills, including:
Calculator use
Keyboarding
Hand tools
Eye/hand coordination
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.
Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.
Job Duties And Responsibilities
Responsible for daily operations of a mailroom, copy center, or scanning facility, including operating office equipment such as:
PCs
Copiers
Multifunction devices
Imaging and mail equipment
May be responsible for:
Courier services
Reception services
Switchboard operations
Shipping and receiving
Delivering and processing mail
Handles formal customer contact on a daily basis.
Responsible for effective implementation and management of Ricoh Service Excellence programs.
Understands how to operate required equipment and software efficiently to achieve service level agreements (SLAs).
Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
May maintain daily routine functions, including:
Creating and completing work orders
Contractor monitoring
Inspections
Reporting facility-related issues
Lending support as required
May include interaction with contracted vendors, facility management, and occupants.
May be responsible for office supply inventory reordering.
May be responsible for conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships with all department employees by communicating in a professional manner.
Collects and provides data to assigned leadership and customers, which may include completing monthly customer reports with leadership support.
Ensures financial responsibilities are met.
Performs other duties as assigned.
Qualifications
(Education, Experience, and Certifications)
Typically requires:
High school diploma or GED required
1+ years of experience in a related field (B2B and/or technical)
1+ year of previous customer-facing work experience required
Demonstrated knowledge and understanding of technology
Knowledge, Skills, And Abilities
Tactical thought processing
Ability to present to a small group
Moderate problem-solving skills
Basic customer service skills
Basic technical aptitude
Basic written and verbal communication skills
Working Conditions, Mental And Physical Demands
Typically an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levels.
Work assignments are diversified and require the ability to interpret, comprehend, and apply complex material, data, and instructions, as well as prepare, provide, and convey diversified information.
Some physical effort is required. Work may be sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 lbs. (e.g., papers, books, files, small parts).
Requires moderate dexterity and regular application of basic skills, including:
Calculator use
Keyboarding
Hand tools
Eye/hand coordination
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.