TikTok Shop - Service Solution Project Manager
TikTok, Los Angeles, CA, United States
Responsibilities
Develop, implement and manage new market launch readiness programs to ensure services with quality improvement on client satisfaction, process and cost efficiency.
Manage and prioritize global and regional projects related to TTS partners (Sellers and Creators) / customers (Buyers) experience and service quality. Collaborate with cross‑functional teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across project stages.
Seek out cross‑project synergies (across global initiatives, regional plans and inter‑dependent projects) and ensure leveraged opportunities across all project initiatives.
Take up ownership of end‑to‑end project management, such as overseeing the master schedule of initiatives, designing project plans and ensuring that all interdependencies are identified and factored into the master schedule.
Create and maintain readiness documentation of all processes and procedures and ensure that all training materials are accessible for new delivery centers.
Keep track of key metric results and call out risks throughout the project period. Report project progress in proactive and timely manners. Execute seamless handovers with regional service teams to ensure operations up and running.
Continuously drive improvement iterations with key business stakeholders to support excellent business metrics and future development.
Qualifications
Minimum Qualifications:
BA/BS degree or equivalent practical experience.
3+ years of Project Management experience in the tech industry, fast‑paced or high‑growth environment.
Fast learner and team player capability. Proven experience in managing projects independently, delivering results in projects and managing stakeholder communications.
Adaptable and able to navigate through ambiguity and a fast‑changing environment, with proven track record to thrive in a matrix environment.
Strengths in logical thinking, problem solving, ability to work in a dynamic, deadline‑driven work environment, attention to detail, and ability to multitask.
Preferred Qualifications:
Experience in eCommerce or marketplace platform is a plus.
Job Information
Compensation: The base salary range for this position in the selected city is $88920 - $159600 annually. Compensation may vary outside of this range depending on a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
Exercising sound judgment.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.
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Develop, implement and manage new market launch readiness programs to ensure services with quality improvement on client satisfaction, process and cost efficiency.
Manage and prioritize global and regional projects related to TTS partners (Sellers and Creators) / customers (Buyers) experience and service quality. Collaborate with cross‑functional teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across project stages.
Seek out cross‑project synergies (across global initiatives, regional plans and inter‑dependent projects) and ensure leveraged opportunities across all project initiatives.
Take up ownership of end‑to‑end project management, such as overseeing the master schedule of initiatives, designing project plans and ensuring that all interdependencies are identified and factored into the master schedule.
Create and maintain readiness documentation of all processes and procedures and ensure that all training materials are accessible for new delivery centers.
Keep track of key metric results and call out risks throughout the project period. Report project progress in proactive and timely manners. Execute seamless handovers with regional service teams to ensure operations up and running.
Continuously drive improvement iterations with key business stakeholders to support excellent business metrics and future development.
Qualifications
Minimum Qualifications:
BA/BS degree or equivalent practical experience.
3+ years of Project Management experience in the tech industry, fast‑paced or high‑growth environment.
Fast learner and team player capability. Proven experience in managing projects independently, delivering results in projects and managing stakeholder communications.
Adaptable and able to navigate through ambiguity and a fast‑changing environment, with proven track record to thrive in a matrix environment.
Strengths in logical thinking, problem solving, ability to work in a dynamic, deadline‑driven work environment, attention to detail, and ability to multitask.
Preferred Qualifications:
Experience in eCommerce or marketplace platform is a plus.
Job Information
Compensation: The base salary range for this position in the selected city is $88920 - $159600 annually. Compensation may vary outside of this range depending on a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
Exercising sound judgment.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.
#J-18808-Ljbffr