Advanced Technical Service Associate Jobs
ClearanceJobs, Scottsdale, AZ, United States
Advanced Technical Service Associate
Role: Advanced Technical Service Associate Client: Defense-Aerospace Hourly Rate: up to $35/hr W2, non-benefited Length: 18-month contract (with possible extension) Location: Scottsdale, AZ Clearance: Department of Defense SECRET security clearance is required at time of hire Description:
Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
Provides technical service management and technical support for customer programs.
Assures all repairs are in accordance with company policy and procedure and customer quality requirements.
Required and Desired Skills:
Sec + or other IAII certification required at time of hire
Network/ IT systems management
SQL server
Software administration
Troubleshooting in a windows environment
Experience with failure and root cause analysis reporting
Direct customer service and/or direct customer interaction experience is a plus
Knowledge of CA Spectrum One Click software suite.
Experience with Oracle CRM
Microsoft Terminal Server
HBSS
Anti-Virus
Network monitoring tools
Asset management software
Microsoft Windows Active Directory tools a big plus
Support of DoD or DHS systems is desire
Required Education and Experience: Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience. If interested in learning more about this position, please email your resume to KDunkin@geologics.com and I will call back with more information.
Role: Advanced Technical Service Associate Client: Defense-Aerospace Hourly Rate: up to $35/hr W2, non-benefited Length: 18-month contract (with possible extension) Location: Scottsdale, AZ Clearance: Department of Defense SECRET security clearance is required at time of hire Description:
Provides technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
Provides technical service management and technical support for customer programs.
Assures all repairs are in accordance with company policy and procedure and customer quality requirements.
Required and Desired Skills:
Sec + or other IAII certification required at time of hire
Network/ IT systems management
SQL server
Software administration
Troubleshooting in a windows environment
Experience with failure and root cause analysis reporting
Direct customer service and/or direct customer interaction experience is a plus
Knowledge of CA Spectrum One Click software suite.
Experience with Oracle CRM
Microsoft Terminal Server
HBSS
Anti-Virus
Network monitoring tools
Asset management software
Microsoft Windows Active Directory tools a big plus
Support of DoD or DHS systems is desire
Required Education and Experience: Associate's degree or equivalent is required plus a minimum of 3 years of relevant experience. If interested in learning more about this position, please email your resume to KDunkin@geologics.com and I will call back with more information.