Community Manager
Hawthorne Residential Partners, Atlanta, GA, United States
Community Manager | Job Overview
At
Hawthorne Residential Partners , we’re looking for
passionate, hardworking , and
caring
individuals who are ready to make a meaningful impact at our award-winning apartment communities each day.
As one of the top
50
largest multifamily management companies in the country—proudly rooted in the Southeast—we lead with heart and operate with purpose. Our
Live It
culture reflects our commitment to service, connection, and exceeding expectations at every turn.
If you’re looking for a place where your work truly matters— come join us!
Community Manager Responsibilities
As a Community Manager, you drive all aspects of community operations, including financial performance, leasing success, vendor partnerships, and resident satisfaction. You guide your team through development and daily support to ensure consistent performance, strong occupancy, and a thriving community environment.
Education, Experience, and Licensure
Education:
High School or GED equivalent.
Experience:
Two years of property management experience, including Leasing Consultant and Assistant Community Manager roles.
Six months of community manager experience in multi‑family settings – Highly Preferred.
Industry Software Experience: YARDI, Knock, and Microsoft – Highly Preferred.
Licenses & Certifications:
Valid Driver’s License.
CAM, CAPS, Real Estate license, and/or Property Management license preferred.
Job Functions
Manage budgets, rent collection, and community financial reporting.
Oversee move‑outs, deposit accounting, and delinquency tracking.
Maintain accurate records using platforms such as Yardi and Knock.
Ensure compliance with company policies and legal standards.
Property Performance & Operational Excellence
Conduct regular inspections to maintain curb appeal and quality.
Drive leasing, renewals, and pricing strategies to meet occupancy goals.
Partner with maintenance on work orders and preventative care.
Oversee vendor services and ensure quality, safety, and timeliness.
Team & Community Leadership
Build a strong, positive team culture across office and maintenance.
Hire, train, and coach team members to meet performance goals.
Host weekly team meetings to align on goals and celebrate wins.
Lead with empathy while upholding accountability and standards.
Resident Experience & Engagement
Address escalated resident concerns with professionalism and care.
Plan and lead engaging resident events to boost satisfaction.
Monitor and respond to online reviews to manage reputation.
Maintain communication with leadership and ownership groups.
Leasing & Occupancy
Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process.
Identify prospect needs, showcase available homes, and invite them to join the community.
Ensure lease applications, renewals, and related documents are completed accurately and on time.
Meet occupancy goals through strong leasing performance and resident retention.
Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement.
Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are impeccably presented.
What Makes Someone SOAR in This Role?
Effective Communication—aligning the team, building trust, and driving performance with vendors, prospects, clients, and other teams.
Financial Understanding—interpreting financial reports and making informed decisions while considering budget constraints.
Conflict Resolution—resolving residential conflicts and disputes with confidence and professionalism.
People Service & Customer‑Focused commitment to providing excellent service and embracing our Live It culture of kindness, community, and connection.
Servant Leadership—providing training and development opportunities for team members to succeed and advance.
Positive Attitude—enthusiastic, passionate, and driven in daily operations.
Work Schedule
The leasing office is open Monday‑Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40‑hour schedule. Evening and weekend availability may be required for resident events or based on community needs.
Compensation and Benefits
Community Manager‑Specific Benefits: All Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their salary.
Professional Benefits: Our Career Path Program is offered to all employees. The Learning and Development team supports your career growth.
Personal Benefits
Free Dental Insurance
Comprehensive Medical and Vision Coverage
Health and Wellness Incentives
401(k) Retirement Match Program
Paid Time Off, including birthday
Paid Sick Time Off
Pet Insurance Plans
Paid Maternity, Paternity, and Adoption Leave Options
Telehealth—Access to Doctors 24/7/365
Company‑Paid Life Insurance
Retirement Planning
Hawthorne is an equal opportunity employer.
#J-18808-Ljbffr
At
Hawthorne Residential Partners , we’re looking for
passionate, hardworking , and
caring
individuals who are ready to make a meaningful impact at our award-winning apartment communities each day.
As one of the top
50
largest multifamily management companies in the country—proudly rooted in the Southeast—we lead with heart and operate with purpose. Our
Live It
culture reflects our commitment to service, connection, and exceeding expectations at every turn.
If you’re looking for a place where your work truly matters— come join us!
Community Manager Responsibilities
As a Community Manager, you drive all aspects of community operations, including financial performance, leasing success, vendor partnerships, and resident satisfaction. You guide your team through development and daily support to ensure consistent performance, strong occupancy, and a thriving community environment.
Education, Experience, and Licensure
Education:
High School or GED equivalent.
Experience:
Two years of property management experience, including Leasing Consultant and Assistant Community Manager roles.
Six months of community manager experience in multi‑family settings – Highly Preferred.
Industry Software Experience: YARDI, Knock, and Microsoft – Highly Preferred.
Licenses & Certifications:
Valid Driver’s License.
CAM, CAPS, Real Estate license, and/or Property Management license preferred.
Job Functions
Manage budgets, rent collection, and community financial reporting.
Oversee move‑outs, deposit accounting, and delinquency tracking.
Maintain accurate records using platforms such as Yardi and Knock.
Ensure compliance with company policies and legal standards.
Property Performance & Operational Excellence
Conduct regular inspections to maintain curb appeal and quality.
Drive leasing, renewals, and pricing strategies to meet occupancy goals.
Partner with maintenance on work orders and preventative care.
Oversee vendor services and ensure quality, safety, and timeliness.
Team & Community Leadership
Build a strong, positive team culture across office and maintenance.
Hire, train, and coach team members to meet performance goals.
Host weekly team meetings to align on goals and celebrate wins.
Lead with empathy while upholding accountability and standards.
Resident Experience & Engagement
Address escalated resident concerns with professionalism and care.
Plan and lead engaging resident events to boost satisfaction.
Monitor and respond to online reviews to manage reputation.
Maintain communication with leadership and ownership groups.
Leasing & Occupancy
Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process.
Identify prospect needs, showcase available homes, and invite them to join the community.
Ensure lease applications, renewals, and related documents are completed accurately and on time.
Meet occupancy goals through strong leasing performance and resident retention.
Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement.
Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are impeccably presented.
What Makes Someone SOAR in This Role?
Effective Communication—aligning the team, building trust, and driving performance with vendors, prospects, clients, and other teams.
Financial Understanding—interpreting financial reports and making informed decisions while considering budget constraints.
Conflict Resolution—resolving residential conflicts and disputes with confidence and professionalism.
People Service & Customer‑Focused commitment to providing excellent service and embracing our Live It culture of kindness, community, and connection.
Servant Leadership—providing training and development opportunities for team members to succeed and advance.
Positive Attitude—enthusiastic, passionate, and driven in daily operations.
Work Schedule
The leasing office is open Monday‑Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40‑hour schedule. Evening and weekend availability may be required for resident events or based on community needs.
Compensation and Benefits
Community Manager‑Specific Benefits: All Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their salary.
Professional Benefits: Our Career Path Program is offered to all employees. The Learning and Development team supports your career growth.
Personal Benefits
Free Dental Insurance
Comprehensive Medical and Vision Coverage
Health and Wellness Incentives
401(k) Retirement Match Program
Paid Time Off, including birthday
Paid Sick Time Off
Pet Insurance Plans
Paid Maternity, Paternity, and Adoption Leave Options
Telehealth—Access to Doctors 24/7/365
Company‑Paid Life Insurance
Retirement Planning
Hawthorne is an equal opportunity employer.
#J-18808-Ljbffr