Clinical Concierge Patient Care Assistant (PCA) - Urgent Care
MultiCare Health System, Spokane, WA, United States
Clinical Concierge Patient Care Assistant (PCA) - Urgent Care page is loaded## Clinical Concierge Patient Care Assistant (PCA) - Urgent Carelocations:
Spokane, Washingtontime type:
Part timeposted on:
Posted Todayjob requisition id:
JR74637**About Indigo Urgent Care**Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 400,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most.**FTE:**0.0, **Shift:** Day, **Schedule:** Variable**Position Summary**The Clinical Concierge Patient Care Assistant (PCA) provides quality care focused on the comfort and wellbeing of the patient and family focused on basic patient care activities and customer service-oriented delivery of care to patients under the direction of a Registered Nurse, ARNP, PA-C, or Physician. You will maintain confidentiality of all patient records and other proprietary information and assure the privacy and dignity of all patients is maintained. You will use your exceptional AIDET skills to communicate effectively and courteously with patients as appropriate to their developmental status or age.
This position requires a highly collaborative approach to services in a clinic environment.**Responsibilities*** Greets patients and assists in registration as needed based on clinic workflow and patient needs* Documents all pertinent visit information in the medical record* Assists physicians, physician assistant and/or nurse practitioner in exam rooms; performs and/or assists with nursing procedures for a wide variety of illnesses and injuries as appropriate to scop of practice under the supervision of a physician or other provider* Escorts patients to exam rooms, interviews patients, measures vital signs and provides verbal report to provider* Discharges and assists with patient check out and provider referral process; provides instructions to patients as instructed by provider* Keeps exam rooms stocked with appropriate levels of medical supplies; maintains instruments and assists with sterilization, as required* Maintains logs and required checklists* Calls patients to convey normal test results and/or for customer service purposes* Takes telephone messages and provides feedback and answers**Requirements*** Certified Nursing Assistant Certification with the State of Washington or Obtain MA-R within 60 days of hire and maintain* BLS obtained within 30 days of hire**A Better Way to Work in Health Care** * **Flexible schedule:** Make a positive difference in your community and have time and energy to pursue your passions outside of work.* **Team-based care model:** Be part of a team that is dedicated to excellence - not only for our customers, but for each other. No patient panels.* **Modern clinic environment:** Technology-enabled clinics designed for today’s clinician and clinical staff.* **Unique earning potential:** Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more.**Pay and Benefit Expectations**We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $18.24 - $26.24 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.Associated benefit information can be viewed .[](blob:https://multicare.wd1.myworkdayjobs.com/42f549b2-b7b5-438d-ae76-53548a7d76ae)0:00 / 0:30MultiCare is a not-for-profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.
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Spokane, Washingtontime type:
Part timeposted on:
Posted Todayjob requisition id:
JR74637**About Indigo Urgent Care**Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 400,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most.**FTE:**0.0, **Shift:** Day, **Schedule:** Variable**Position Summary**The Clinical Concierge Patient Care Assistant (PCA) provides quality care focused on the comfort and wellbeing of the patient and family focused on basic patient care activities and customer service-oriented delivery of care to patients under the direction of a Registered Nurse, ARNP, PA-C, or Physician. You will maintain confidentiality of all patient records and other proprietary information and assure the privacy and dignity of all patients is maintained. You will use your exceptional AIDET skills to communicate effectively and courteously with patients as appropriate to their developmental status or age.
This position requires a highly collaborative approach to services in a clinic environment.**Responsibilities*** Greets patients and assists in registration as needed based on clinic workflow and patient needs* Documents all pertinent visit information in the medical record* Assists physicians, physician assistant and/or nurse practitioner in exam rooms; performs and/or assists with nursing procedures for a wide variety of illnesses and injuries as appropriate to scop of practice under the supervision of a physician or other provider* Escorts patients to exam rooms, interviews patients, measures vital signs and provides verbal report to provider* Discharges and assists with patient check out and provider referral process; provides instructions to patients as instructed by provider* Keeps exam rooms stocked with appropriate levels of medical supplies; maintains instruments and assists with sterilization, as required* Maintains logs and required checklists* Calls patients to convey normal test results and/or for customer service purposes* Takes telephone messages and provides feedback and answers**Requirements*** Certified Nursing Assistant Certification with the State of Washington or Obtain MA-R within 60 days of hire and maintain* BLS obtained within 30 days of hire**A Better Way to Work in Health Care** * **Flexible schedule:** Make a positive difference in your community and have time and energy to pursue your passions outside of work.* **Team-based care model:** Be part of a team that is dedicated to excellence - not only for our customers, but for each other. No patient panels.* **Modern clinic environment:** Technology-enabled clinics designed for today’s clinician and clinical staff.* **Unique earning potential:** Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more.**Pay and Benefit Expectations**We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $18.24 - $26.24 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.Associated benefit information can be viewed .[](blob:https://multicare.wd1.myworkdayjobs.com/42f549b2-b7b5-438d-ae76-53548a7d76ae)0:00 / 0:30MultiCare is a not-for-profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.
#J-18808-Ljbffr