Enrollment Services Specialist, Enrollment Management
University of Cincinnati, Blue Ash, OH, United States
Job Overview
The Enrollment Services Specialist is an early‑career position that supports prospective and current students, families, faculty, and staff by providing student‑centered service across enrollment functions. The position includes work at all three campuses and community outreach in areas of financial aid, student accounts, records, and registration. The role focuses on high‑quality customer service, problem solving, and communication.
Essential Functions
Counsel students and other constituencies with expertise in areas such as cashiers, collections, financial aid, student accounts, records, and registration.
Manage all service‑related inquiries and analyze the status of student records and academic standing.
Resolve complex problems, working with appropriate staff to develop and implement intervention strategies using professional counseling techniques.
Make expert referrals as needed.
Coordinate programs for students and other customers (e.g., financial aid/scholarship, daily web/blog communications/updates; special recruitment events/showcases).
Coordinate proactive outreach efforts to improve student retention.
Design, develop, and implement technology‑based self‑service tools.
Mentor new Enrollment Services Specialists, mentor or supervise student workers, and participate in special projects as needed.
Perform related duties based on departmental need; this job description may be changed at any time.
Required Education
Bachelor's Degree.
Five (5) years of relevant work experience and/or other specialized training can substitute for the education requirement.
Required Trainings/Certifications
None required.
Required Experience
One (1) year of experience in counseling and/or as a service provider.
Additional Qualifications Considered
Experience in higher education sectors such as financial aid, customer service, bursar, registrar, advising, or related customer service roles.
Physical Requirements / Work Environment
Office environment with no specific unusual physical or environmental demands.
Compensation and Benefits
Salary/Hourly Pay Rate Information: [[custRCM_PostingSalary]]
Benefits include:
Competitive salary up to $43,950 based on experience and qualifications.
Comprehensive health coverage (medical, dental, vision, prescription).
Tuition remission for employee and eligible dependents.
Retirement plans, including state pension plans (OPERS, STRS) or Alternative Retirement Plan (ARP) with 14–18% UC contribution.
Flexible spending accounts and wellness programs.
Professional development and mentorship opportunities.
Generous time‑off policy: vacation and sick time, 11 paid holidays, additional end‑of‑year paid time off, 6 weeks of paid parental leave.
Application Information
Interested and qualified applicants must apply online through the UC applicant portal and submit a cover letter of interest and a current resume. Applications without both will not be considered.
Applicants must create a profile and submit a complete job application through the UC portal. “Easy apply” submissions via other websites will not be reviewed.
Equal Opportunity Employer
Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.
UC is an E‑Verify employer. Upon hiring, applicants must provide satisfactory proof of employment eligibility via the Federal I‑9 process.
REQ: [[id]]
#J-18808-Ljbffr
The Enrollment Services Specialist is an early‑career position that supports prospective and current students, families, faculty, and staff by providing student‑centered service across enrollment functions. The position includes work at all three campuses and community outreach in areas of financial aid, student accounts, records, and registration. The role focuses on high‑quality customer service, problem solving, and communication.
Essential Functions
Counsel students and other constituencies with expertise in areas such as cashiers, collections, financial aid, student accounts, records, and registration.
Manage all service‑related inquiries and analyze the status of student records and academic standing.
Resolve complex problems, working with appropriate staff to develop and implement intervention strategies using professional counseling techniques.
Make expert referrals as needed.
Coordinate programs for students and other customers (e.g., financial aid/scholarship, daily web/blog communications/updates; special recruitment events/showcases).
Coordinate proactive outreach efforts to improve student retention.
Design, develop, and implement technology‑based self‑service tools.
Mentor new Enrollment Services Specialists, mentor or supervise student workers, and participate in special projects as needed.
Perform related duties based on departmental need; this job description may be changed at any time.
Required Education
Bachelor's Degree.
Five (5) years of relevant work experience and/or other specialized training can substitute for the education requirement.
Required Trainings/Certifications
None required.
Required Experience
One (1) year of experience in counseling and/or as a service provider.
Additional Qualifications Considered
Experience in higher education sectors such as financial aid, customer service, bursar, registrar, advising, or related customer service roles.
Physical Requirements / Work Environment
Office environment with no specific unusual physical or environmental demands.
Compensation and Benefits
Salary/Hourly Pay Rate Information: [[custRCM_PostingSalary]]
Benefits include:
Competitive salary up to $43,950 based on experience and qualifications.
Comprehensive health coverage (medical, dental, vision, prescription).
Tuition remission for employee and eligible dependents.
Retirement plans, including state pension plans (OPERS, STRS) or Alternative Retirement Plan (ARP) with 14–18% UC contribution.
Flexible spending accounts and wellness programs.
Professional development and mentorship opportunities.
Generous time‑off policy: vacation and sick time, 11 paid holidays, additional end‑of‑year paid time off, 6 weeks of paid parental leave.
Application Information
Interested and qualified applicants must apply online through the UC applicant portal and submit a cover letter of interest and a current resume. Applications without both will not be considered.
Applicants must create a profile and submit a complete job application through the UC portal. “Easy apply” submissions via other websites will not be reviewed.
Equal Opportunity Employer
Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.
UC is an E‑Verify employer. Upon hiring, applicants must provide satisfactory proof of employment eligibility via the Federal I‑9 process.
REQ: [[id]]
#J-18808-Ljbffr