Registrar
Corewell Health, Grosse Pointe, MI, United States
Position details: part-time, 2‑3 days per week, day shift 9:30 a.m. to 6 p.m., rotating work every fourth weekend. Position will support the Grosse Pointe Hospital. Mandatory orientation first week 8 a.m. to 4:30 p.m.
Job Summary
Under the direction of the Patient Access Registration Front‑Line Manager, the Acute Care Hospital Registrar 1 is responsible for ensuring a smooth, timely registration/admission process by obtaining accurate individual demographic, clinical, and insurance data; collecting co‑pay/deductible and prior balances; performing initial financial screening on all self‑pay and out‑of‑network patients; referrals to the Financial Advisor as necessary; and providing optimal customer satisfaction and patient way‑finding as required.
Essential Functions
Greet customers promptly with a warm and friendly reception; direct patients to appropriate setting, explaining delays and maintaining professionalism per department policy; register patients for each visit type and admit type via EPIC (Electronic Medical Record‑EMR); collect and document required demographic and financial information; activate, convert and discharge visits on EPIC.
Accurately and efficiently perform registration and financial functions: thorough interviewing techniques, register patients in appropriate status, ensure accurate documentation of demographic and financial data; obtain and scan required forms into the medical record per protocol.
Scrutinize patient insurance(s), identify correct insurance plan, select appropriately from EPIC and document correct insurance order; apply recurring visit processing per protocol; facilitate use of electronic registration tools where available.
Verify patient information with third‑party payers; collect insurance referrals and documents on EPIC; communicate with patients and physicians/office regarding authorization/referral requirements; obtain financial responsibility forms or completed electronic forms as necessary.
Review, obtain, and witness hospital consent forms, and Notice of Privacy Practices with patient/family; screen outpatient visits for medical necessity; provide cost estimates; collect advance directive information; collect Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off‑site Notifications as required; scan appropriate documents; manage all responsibilities within compliance guidelines per hospital and department compliance plans and Meaningful Use requirements.
Screen all self‑pay and out‑of‑network patients using EPIC tools; provide information for follow‑up and referral to the Financial Advisor; initiate payment plans; inform patients/families of government and private funding programs and other cash payment plans or discounts; incorporate POS (point‑of‑service) collection processes into daily functions.
Issue receipts and complete cash balance sheets in specified areas where appropriate; utilize audits and controls to manage cash accurately and safely.
Transcribe written physician orders, communicate with physician/office staff as necessary to clarify; determine and document ICD‑10 codes; perform medical necessity check and issue ABN for Medicare primary outpatients; note: excluding lab‑only outpatients effective September.
Affix wristbands to patients, prepare patient charts; manage/prepare miscellaneous reports, schedules and paperwork; maintain inventory of supplies.
Facilitate scheduling in identified areas for ancillary testing.
Mark duplicate medical records for merge, identify potential duplicates, determine if past and current records are truly the same; utilize system resources and contact patient if necessary.
Act as a preceptor to a newer staff member.
Maintain or exceed department‑specific individual productivity standards, collection targets, quality audit scores for accuracy, productivity, and collection for registrations/insurance verifications.
Provide excellent service to clinical and “downstream” departments and physicians as users of registration services; contribute to process improvement activities to support efficient patient and process flow.
Perform clerical duties including typing, filing, mailing, calling patients to form groups or obtain case history, copying, faxing, receiving payments and funding applications.
Maintain or exceed Corewell Health Customer Service Standards: service, ownership, attitude and respect; provide seamless, flawless Corewell Health experience to every customer.
Remain compliant with regular TB testing and Flu vaccination per hospital requirements.
Required Qualifications
High School Diploma or equivalent.
Minimum one year of relevant customer‑service experience in the health care industry.
Must be 18 years of age to co‑sign legal documents (hospital consent forms, etc.).
Proficient in medical terminology and capable of typing 30 words per minute.
Preferred Qualifications
Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third‑party payer verification websites.
Benefits
Comprehensive benefits package to meet financial, health, and work/life balance goals.
On‑demand pay program powered by Payactiv.
Discounts directory with deals on restaurants, phone plans, spas, and more.
Optional identity theft protection, home and auto insurance, pet insurance.
Traditional and Roth retirement options with service contribution and match savings.
Eligibility for benefits depends on employment type and status.
Location & Employment Details
Primary Location:
SITE – Grosse Pointe Hospital – 468 Cadieux Rd – Grosse Pointe
Department Name:
Patient Registration Grosse Pointe – Corporate
Employment Type:
Part‑time
Shift:
Day (United States of America)
Weekly Scheduled Hours:
20
Hours of Work:
9:30 a.m. to 6 p.m.
Days Worked:
Monday, Wednesday, and every other Friday
Weekend Frequency:
Every fourth weekend
Equal Employment Opportunity Statement
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
#J-18808-Ljbffr
Job Summary
Under the direction of the Patient Access Registration Front‑Line Manager, the Acute Care Hospital Registrar 1 is responsible for ensuring a smooth, timely registration/admission process by obtaining accurate individual demographic, clinical, and insurance data; collecting co‑pay/deductible and prior balances; performing initial financial screening on all self‑pay and out‑of‑network patients; referrals to the Financial Advisor as necessary; and providing optimal customer satisfaction and patient way‑finding as required.
Essential Functions
Greet customers promptly with a warm and friendly reception; direct patients to appropriate setting, explaining delays and maintaining professionalism per department policy; register patients for each visit type and admit type via EPIC (Electronic Medical Record‑EMR); collect and document required demographic and financial information; activate, convert and discharge visits on EPIC.
Accurately and efficiently perform registration and financial functions: thorough interviewing techniques, register patients in appropriate status, ensure accurate documentation of demographic and financial data; obtain and scan required forms into the medical record per protocol.
Scrutinize patient insurance(s), identify correct insurance plan, select appropriately from EPIC and document correct insurance order; apply recurring visit processing per protocol; facilitate use of electronic registration tools where available.
Verify patient information with third‑party payers; collect insurance referrals and documents on EPIC; communicate with patients and physicians/office regarding authorization/referral requirements; obtain financial responsibility forms or completed electronic forms as necessary.
Review, obtain, and witness hospital consent forms, and Notice of Privacy Practices with patient/family; screen outpatient visits for medical necessity; provide cost estimates; collect advance directive information; collect Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off‑site Notifications as required; scan appropriate documents; manage all responsibilities within compliance guidelines per hospital and department compliance plans and Meaningful Use requirements.
Screen all self‑pay and out‑of‑network patients using EPIC tools; provide information for follow‑up and referral to the Financial Advisor; initiate payment plans; inform patients/families of government and private funding programs and other cash payment plans or discounts; incorporate POS (point‑of‑service) collection processes into daily functions.
Issue receipts and complete cash balance sheets in specified areas where appropriate; utilize audits and controls to manage cash accurately and safely.
Transcribe written physician orders, communicate with physician/office staff as necessary to clarify; determine and document ICD‑10 codes; perform medical necessity check and issue ABN for Medicare primary outpatients; note: excluding lab‑only outpatients effective September.
Affix wristbands to patients, prepare patient charts; manage/prepare miscellaneous reports, schedules and paperwork; maintain inventory of supplies.
Facilitate scheduling in identified areas for ancillary testing.
Mark duplicate medical records for merge, identify potential duplicates, determine if past and current records are truly the same; utilize system resources and contact patient if necessary.
Act as a preceptor to a newer staff member.
Maintain or exceed department‑specific individual productivity standards, collection targets, quality audit scores for accuracy, productivity, and collection for registrations/insurance verifications.
Provide excellent service to clinical and “downstream” departments and physicians as users of registration services; contribute to process improvement activities to support efficient patient and process flow.
Perform clerical duties including typing, filing, mailing, calling patients to form groups or obtain case history, copying, faxing, receiving payments and funding applications.
Maintain or exceed Corewell Health Customer Service Standards: service, ownership, attitude and respect; provide seamless, flawless Corewell Health experience to every customer.
Remain compliant with regular TB testing and Flu vaccination per hospital requirements.
Required Qualifications
High School Diploma or equivalent.
Minimum one year of relevant customer‑service experience in the health care industry.
Must be 18 years of age to co‑sign legal documents (hospital consent forms, etc.).
Proficient in medical terminology and capable of typing 30 words per minute.
Preferred Qualifications
Experience with Windows, Excel, Word, Outlook, EPIC, electronic eligibility systems, and third‑party payer verification websites.
Benefits
Comprehensive benefits package to meet financial, health, and work/life balance goals.
On‑demand pay program powered by Payactiv.
Discounts directory with deals on restaurants, phone plans, spas, and more.
Optional identity theft protection, home and auto insurance, pet insurance.
Traditional and Roth retirement options with service contribution and match savings.
Eligibility for benefits depends on employment type and status.
Location & Employment Details
Primary Location:
SITE – Grosse Pointe Hospital – 468 Cadieux Rd – Grosse Pointe
Department Name:
Patient Registration Grosse Pointe – Corporate
Employment Type:
Part‑time
Shift:
Day (United States of America)
Weekly Scheduled Hours:
20
Hours of Work:
9:30 a.m. to 6 p.m.
Days Worked:
Monday, Wednesday, and every other Friday
Weekend Frequency:
Every fourth weekend
Equal Employment Opportunity Statement
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
#J-18808-Ljbffr