Service Technician
Chanres, Conyers, GA, United States
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Full Time Conyers, GA, US
6 days ago Requisition ID: 1125
SKILLS, KNOWLEDGE & PERSONAL CHARACTERISTICS
General apartment maintenance experience, knowledge of appliance repair, light carpentry, plumbing and electrical knowledge, heating and cooling system experience, basic computer skills, knowledge of safety procedures, safety conscious, steady and dependable, ability to work with pressure of deadlines, and ability to flex your work schedule to accommodate after hour and weekend emergencies. Must be able to deliver a high level of customer service.
SUMMARY OF FUNCTIONS
Responsible for assisting in maintaining the physical condition and appearance of the property. Efficient and quality completion of service requests. Completing make-readies at an acceptable quality. Communicating with the Service Manager on all aspects of the property. Required to be “on call” 24 hours.
ESSENTIAL FUNCTIONS
Diagnose and perform minor and routine maintenance/repair in a timely and professional manner.
Assume all service requests given by the Service Manager are completed on a daily basis and communicate to supervisor and resident if a service request cannot be completed.
Promote good public relations with residents, co‑workers, and company staff; always display a friendly and courteous attitude toward prospects, residents, vendors and other employees through the Elevate Your Life culture.
Attend all resident events unless the absence was approved in advance by the Community Manager.
Complete assigned make-ready units efficiently and with high quality as set by the Service Manager and Community Manager.
Maintain communication with supervisor over any issues in the turn process and keep the Service Manager updated on the status of make‑readies.
Complete special projects as may be assigned and prioritized by the Service Manager.
Inspect the exterior of the property; perform building and common area upkeep daily in accordance with company standards.
Assist in keeping grounds neat and free of litter, debris and pet waste at all times; ensure breezeways are kept clean by pressure washing routinely, removing cobwebs, and bugs/debris from light fixtures.
Assist with ensuring vacant unit thermostats are set at the proper setting for a vacant unit.
Complete preventative maintenance according to the guidelines set forth in the MOM Manual.
Maintain accurate records and provide resident training as required.
Assist with inventory management; maintain shop appearance and ensure warranty compliance.
Perform effective emergency maintenance (after hours) as required and in accordance to the MOM Manual.
Follow all safety standards of the company, OSHA, health codes and the MOM Manual.
Perform work‑area clean‑up on a weekly basis.
Pass initial, annual, and required Gracehill courses by deadlines.
ORGANIZATIONAL RELATIONSHIP
Reports directly to the Maintenance Supervisor, who has the primary authority to determine the exact “day‑to‑day” duties of the technician. This determination will take into consideration the technician’s skills, experience and career goals, and how they best fit into the operational needs of the property.
OTHER REQUIREMENTS
Hours of Work: 8:30/9:00 a.m. to 5:30 p.m./6:00 p.m., Monday through Friday. Must be “on call” 24 hours per day, when scheduled. Respond to after‑hour calls by addressing the issues and stating arrival time to address (i.e. MOM Manual).
Transportation: Must have reliable vehicle to transport tools and equipment to job sites. Must provide proof of liability insurance for same.
Valid Driver’s License.
Amount of Overtime: As required for emergencies.
PHYSICAL DEMANDS
Extensive mobility and good physical condition. The ability to lift 100 lbs. for the installation and removal of appliances. The ability to operate all required hand tools to make repairs. The ability to walk, stand, sit, kneel, squat, bend, stoop, push, pull, twist, climb stairs, climb ladders, grasp, squeeze, and reach including overhead items in need of repairs. The ability to drive to and from job sites. Tolerance to all extremes of hot and cold weather, as may be necessary.
TOOLS
Must provide own basic tools or be willing to obtain the required hand tools (see “Minimum Required Hand Tools” list located in the Chandler Residential MOM manual).
SPECIFIC SKILLS
Must be knowledgeable and skilled in the safe use and maintenance of the following:
Hand tools: Various wrenches, screwdrivers, grips, sledge hammer, hammer, snips, post hole diggers, saws, etc.
Moving & Job Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, stepladders, full ladders, double ladders, etc.
Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand‑powered augers, etc.
WORKING ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate. Occasional exposure to bedbugs or pests that is common in the multifamily industry. May need to work outdoors in the climate of the region the property is located.
EDUCATION AND EXPERIENCE
High school diploma or GED or trade school certification required. HVAC required. CPO Certification preferred.
LANGUAGE SKILLS
Ability to read, write and verbally communicate in English.
COMMUNICATION
Must be able to communicate effectively with residents, staff, managers and vendors.
REASONING ABILITY
Has the ability to apply common sense understanding to carry out basic written or oral instructions.
MATHEMATICAL SKILLS
The ability to add and subtract two‑digit numbers and to multiply and divide with 10’s and 100’s. The ability to perform these operations using units of American money and weight measurement, volume and distance.
COMPUTER SKILLS
Microsoft Word, Microsoft Outlook, Microsoft Excel and OneSite knowledge preferred.
PRE-EMPLOYMENT TESTING
Must complete the Maintenance Skills Exam obtaining the minimum score of at least 80%. Pass drug test and background check requirements.
RESIDENCY
Must meet the qualifications for residency in the community for which the employee applies.
PERSONAL APPEARANCE
Dress, grooming and personal cleanliness standards contribute to the business image of Chandler Residential. During business hours or when representing the company, you are expected to present a clean, neat and tasteful appearance. Refer to Employee Handbook for complete Personal Appearance Guidelines: Chandler Residential uniforms will be issued to all resident service personnel (shirt, jacket, and cap). Uniforms must be freshly washed and neat. Uniform shirts must be tucked in. Uniforms must be worn when responding to on‑call emergencies. Name badge with picture will be issued and must be worn at all times, including responding to on‑call emergencies.
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Full Time Conyers, GA, US
6 days ago Requisition ID: 1125
SKILLS, KNOWLEDGE & PERSONAL CHARACTERISTICS
General apartment maintenance experience, knowledge of appliance repair, light carpentry, plumbing and electrical knowledge, heating and cooling system experience, basic computer skills, knowledge of safety procedures, safety conscious, steady and dependable, ability to work with pressure of deadlines, and ability to flex your work schedule to accommodate after hour and weekend emergencies. Must be able to deliver a high level of customer service.
SUMMARY OF FUNCTIONS
Responsible for assisting in maintaining the physical condition and appearance of the property. Efficient and quality completion of service requests. Completing make-readies at an acceptable quality. Communicating with the Service Manager on all aspects of the property. Required to be “on call” 24 hours.
ESSENTIAL FUNCTIONS
Diagnose and perform minor and routine maintenance/repair in a timely and professional manner.
Assume all service requests given by the Service Manager are completed on a daily basis and communicate to supervisor and resident if a service request cannot be completed.
Promote good public relations with residents, co‑workers, and company staff; always display a friendly and courteous attitude toward prospects, residents, vendors and other employees through the Elevate Your Life culture.
Attend all resident events unless the absence was approved in advance by the Community Manager.
Complete assigned make-ready units efficiently and with high quality as set by the Service Manager and Community Manager.
Maintain communication with supervisor over any issues in the turn process and keep the Service Manager updated on the status of make‑readies.
Complete special projects as may be assigned and prioritized by the Service Manager.
Inspect the exterior of the property; perform building and common area upkeep daily in accordance with company standards.
Assist in keeping grounds neat and free of litter, debris and pet waste at all times; ensure breezeways are kept clean by pressure washing routinely, removing cobwebs, and bugs/debris from light fixtures.
Assist with ensuring vacant unit thermostats are set at the proper setting for a vacant unit.
Complete preventative maintenance according to the guidelines set forth in the MOM Manual.
Maintain accurate records and provide resident training as required.
Assist with inventory management; maintain shop appearance and ensure warranty compliance.
Perform effective emergency maintenance (after hours) as required and in accordance to the MOM Manual.
Follow all safety standards of the company, OSHA, health codes and the MOM Manual.
Perform work‑area clean‑up on a weekly basis.
Pass initial, annual, and required Gracehill courses by deadlines.
ORGANIZATIONAL RELATIONSHIP
Reports directly to the Maintenance Supervisor, who has the primary authority to determine the exact “day‑to‑day” duties of the technician. This determination will take into consideration the technician’s skills, experience and career goals, and how they best fit into the operational needs of the property.
OTHER REQUIREMENTS
Hours of Work: 8:30/9:00 a.m. to 5:30 p.m./6:00 p.m., Monday through Friday. Must be “on call” 24 hours per day, when scheduled. Respond to after‑hour calls by addressing the issues and stating arrival time to address (i.e. MOM Manual).
Transportation: Must have reliable vehicle to transport tools and equipment to job sites. Must provide proof of liability insurance for same.
Valid Driver’s License.
Amount of Overtime: As required for emergencies.
PHYSICAL DEMANDS
Extensive mobility and good physical condition. The ability to lift 100 lbs. for the installation and removal of appliances. The ability to operate all required hand tools to make repairs. The ability to walk, stand, sit, kneel, squat, bend, stoop, push, pull, twist, climb stairs, climb ladders, grasp, squeeze, and reach including overhead items in need of repairs. The ability to drive to and from job sites. Tolerance to all extremes of hot and cold weather, as may be necessary.
TOOLS
Must provide own basic tools or be willing to obtain the required hand tools (see “Minimum Required Hand Tools” list located in the Chandler Residential MOM manual).
SPECIFIC SKILLS
Must be knowledgeable and skilled in the safe use and maintenance of the following:
Hand tools: Various wrenches, screwdrivers, grips, sledge hammer, hammer, snips, post hole diggers, saws, etc.
Moving & Job Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, stepladders, full ladders, double ladders, etc.
Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand‑powered augers, etc.
WORKING ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate. Occasional exposure to bedbugs or pests that is common in the multifamily industry. May need to work outdoors in the climate of the region the property is located.
EDUCATION AND EXPERIENCE
High school diploma or GED or trade school certification required. HVAC required. CPO Certification preferred.
LANGUAGE SKILLS
Ability to read, write and verbally communicate in English.
COMMUNICATION
Must be able to communicate effectively with residents, staff, managers and vendors.
REASONING ABILITY
Has the ability to apply common sense understanding to carry out basic written or oral instructions.
MATHEMATICAL SKILLS
The ability to add and subtract two‑digit numbers and to multiply and divide with 10’s and 100’s. The ability to perform these operations using units of American money and weight measurement, volume and distance.
COMPUTER SKILLS
Microsoft Word, Microsoft Outlook, Microsoft Excel and OneSite knowledge preferred.
PRE-EMPLOYMENT TESTING
Must complete the Maintenance Skills Exam obtaining the minimum score of at least 80%. Pass drug test and background check requirements.
RESIDENCY
Must meet the qualifications for residency in the community for which the employee applies.
PERSONAL APPEARANCE
Dress, grooming and personal cleanliness standards contribute to the business image of Chandler Residential. During business hours or when representing the company, you are expected to present a clean, neat and tasteful appearance. Refer to Employee Handbook for complete Personal Appearance Guidelines: Chandler Residential uniforms will be issued to all resident service personnel (shirt, jacket, and cap). Uniforms must be freshly washed and neat. Uniform shirts must be tucked in. Uniforms must be worn when responding to on‑call emergencies. Name badge with picture will be issued and must be worn at all times, including responding to on‑call emergencies.
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