Member Care Advocate - Pharmacy Technician
TrueScripts Management Services, LLC, Fort Wayne, IN, United States
Description
What We’re About… TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering Amazing Care. Did we mention Amazing Care? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that Amazing Care starts from within, and our culture is reflective of this philosophy.
Our team members enjoy:
A wide range of health insurance options including medical, dental and vision
A strong salary and bonus program
A robust 401k and company match
Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
A cohesive, family-based culture
Charitable contributions and volunteer time
Ok, enough about us. Here’s what we need from you:
A future team members' values need to align with TrueScripts' core values of
Integrity, Respect, Innovation,
and
Service.
This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a ‘can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.
Position Overview:
The Member Care Advocate is responsible for performing all tasks relative to in-house and external communications with TrueScripts members, doctor’s offices’ and pharmacies. This position responds to member and client inquiries, assists members with appropriate prescription benefits, and problem solves any issues in our claims system. The role provides administrative staff to Member Care Leadership, Client Success & Executive teams. This is a hybrid position working Monday - Friday 8 am to 5 pm Eastern time and reports on-site to Washington, Indiana on in-office days.
Primary Roles and Responsibilities:
Account Inquiries & Claims Processing
Assist TrueScripts' members with pharmacy claims processing and plan benefits
Receive phone calls/emails from members, clients, pharmacies and/or physician offices
Troubleshoot claim processing problems and/or inquiries in claims adjudication systemRespond to website inquiries
Become proficient in all aspects of claims adjudication system
Communicate escalated member service concerns to manager
Account Support
QA testing for client transitions/changes
Complete pharmacy contact sheet for fax notifications
Claims Logging, Invoicing & Reporting
Log Specialty Care, Brand Care, Paper Claims, and Fee for Prior Authorizations on SharePoint
Log Specialty and Non-Specialty Prior Authorization approvals on SharePoint
Prepare and send weekly/monthly invoices to the Accounting team
Document actions and outcomes in the client database
Requirements
Education
High School Diploma, 2-year college degree in related field preferred
Experience/Knowledge
Pharmacy technician or equivalent experience helpful, not required
Demonstrated two years of applicable experience preferred
Innovative thinking
Ability to explain prescription benefit plans to members and partnered pharmacies
Knowledge of claims processing helpful
Analytical thinking and attention to detail
Excellent communication and customer relations skills
Problem solving skills
Ability to multi-task and prioritize in an ever-changing environment
Strong computer skills including Microsoft Office (Excel, Word, PowerPoint, Outlook)
#J-18808-Ljbffr
What We’re About… TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering Amazing Care. Did we mention Amazing Care? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that Amazing Care starts from within, and our culture is reflective of this philosophy.
Our team members enjoy:
A wide range of health insurance options including medical, dental and vision
A strong salary and bonus program
A robust 401k and company match
Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
A cohesive, family-based culture
Charitable contributions and volunteer time
Ok, enough about us. Here’s what we need from you:
A future team members' values need to align with TrueScripts' core values of
Integrity, Respect, Innovation,
and
Service.
This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a ‘can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.
Position Overview:
The Member Care Advocate is responsible for performing all tasks relative to in-house and external communications with TrueScripts members, doctor’s offices’ and pharmacies. This position responds to member and client inquiries, assists members with appropriate prescription benefits, and problem solves any issues in our claims system. The role provides administrative staff to Member Care Leadership, Client Success & Executive teams. This is a hybrid position working Monday - Friday 8 am to 5 pm Eastern time and reports on-site to Washington, Indiana on in-office days.
Primary Roles and Responsibilities:
Account Inquiries & Claims Processing
Assist TrueScripts' members with pharmacy claims processing and plan benefits
Receive phone calls/emails from members, clients, pharmacies and/or physician offices
Troubleshoot claim processing problems and/or inquiries in claims adjudication systemRespond to website inquiries
Become proficient in all aspects of claims adjudication system
Communicate escalated member service concerns to manager
Account Support
QA testing for client transitions/changes
Complete pharmacy contact sheet for fax notifications
Claims Logging, Invoicing & Reporting
Log Specialty Care, Brand Care, Paper Claims, and Fee for Prior Authorizations on SharePoint
Log Specialty and Non-Specialty Prior Authorization approvals on SharePoint
Prepare and send weekly/monthly invoices to the Accounting team
Document actions and outcomes in the client database
Requirements
Education
High School Diploma, 2-year college degree in related field preferred
Experience/Knowledge
Pharmacy technician or equivalent experience helpful, not required
Demonstrated two years of applicable experience preferred
Innovative thinking
Ability to explain prescription benefit plans to members and partnered pharmacies
Knowledge of claims processing helpful
Analytical thinking and attention to detail
Excellent communication and customer relations skills
Problem solving skills
Ability to multi-task and prioritize in an ever-changing environment
Strong computer skills including Microsoft Office (Excel, Word, PowerPoint, Outlook)
#J-18808-Ljbffr