PSC Registration Representative
Quest Diagnostics Incorporated, Lawrenceville, GA, United States
PSC Registration Representative - Lawrenceville, GA, Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends
Pay range: $17.20+ per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Responsibilities
Greet customers appropriately. Treat all customers in a courteous manner.
Ensure patient registration is completed accurately and on time.
Data entry as needed.
Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, e.g. diagnosis codes, UPIN information, etc.
Handle customer inquiries by telephone and in-person.
Collect payment, if applicable.
Maintain required records and documentation.
Read, understand, and comply with departmental policies, protocols and procedures.
Assist with compilation of monthly statistics and data.
Perform basic clerical duties, e.g. filing, faxing, preparing mail.
Demonstrate organizational commitment and values of Quest Diagnostics.
Adhere to departmental and company policies.
Report on time to work, following attendance guidelines.
Answer the telephone in a friendly and helpful manner, incorporating the company name, self-identification and a helpful statement.
Use established protocols for reporting customer complaints.
Ensure that HIPAA compliance regulations are followed; use test translation tables.
Complete all required training.
Order necessary supplies.
Other duties as required to meet customer requirements.
Complete special projects as requested by supervisor or manager.
Required Work Experience
One year customer service experience.
Keyboard/data entry and PC experience.
Physical and Mental Requirements
Extensive use of phone and PC.
Prolonged standing/sitting.
Fine dexterity with hands/steadiness.
Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
Talking.
Vision - requires constant mental visual attention to details.
Walking.
Balancing 9. Bending/Kneeling.
Pushing/Pulling.
Reaching/Twisting.
Knowledge
Medical Terminology preferred.
The position requires the ability to effectively communicate in English.
Skills
Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
Strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
Demonstrates good organization, communication, and interpersonal skills.
Capable of handling multiple priorities in a high-volume setting.
Type at least 30 WPM accurately. PC skills and MS Office applications.
Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Education
High School Diploma or Equivalent (Required).
Languages
English (Required).
Quest Diagnostics honors our service members and encourages veterans to apply.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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Pay range: $17.20+ per hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Responsibilities
Greet customers appropriately. Treat all customers in a courteous manner.
Ensure patient registration is completed accurately and on time.
Data entry as needed.
Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, e.g. diagnosis codes, UPIN information, etc.
Handle customer inquiries by telephone and in-person.
Collect payment, if applicable.
Maintain required records and documentation.
Read, understand, and comply with departmental policies, protocols and procedures.
Assist with compilation of monthly statistics and data.
Perform basic clerical duties, e.g. filing, faxing, preparing mail.
Demonstrate organizational commitment and values of Quest Diagnostics.
Adhere to departmental and company policies.
Report on time to work, following attendance guidelines.
Answer the telephone in a friendly and helpful manner, incorporating the company name, self-identification and a helpful statement.
Use established protocols for reporting customer complaints.
Ensure that HIPAA compliance regulations are followed; use test translation tables.
Complete all required training.
Order necessary supplies.
Other duties as required to meet customer requirements.
Complete special projects as requested by supervisor or manager.
Required Work Experience
One year customer service experience.
Keyboard/data entry and PC experience.
Physical and Mental Requirements
Extensive use of phone and PC.
Prolonged standing/sitting.
Fine dexterity with hands/steadiness.
Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
Talking.
Vision - requires constant mental visual attention to details.
Walking.
Balancing 9. Bending/Kneeling.
Pushing/Pulling.
Reaching/Twisting.
Knowledge
Medical Terminology preferred.
The position requires the ability to effectively communicate in English.
Skills
Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
Strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
Demonstrates good organization, communication, and interpersonal skills.
Capable of handling multiple priorities in a high-volume setting.
Type at least 30 WPM accurately. PC skills and MS Office applications.
Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
Education
High School Diploma or Equivalent (Required).
Languages
English (Required).
Quest Diagnostics honors our service members and encourages veterans to apply.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
#J-18808-Ljbffr