Claims Service Examiner
Swift Transportation, Phoenix, AZ, United States
Job Responsibilities
As a Claims Service Examiner, you will answer departmental inbound claims calls for cargo, work injury, accidents, safety, and other incidents. You will gather and document pertinent information to initiate or create a claim, and work with internal and external contacts to respond to various aspects of the claim while adhering to appropriate claims‑handling procedures to minimize cost and exposure of claims liability. You have authority to assign outside vendors up to $2,500 for services.
Respond to incoming phone calls and emails from internal departments, companies, insured parties, agents, drivers, owner‑operators, attorneys, and executive leadership.
Determine the proper company and coverage on all claims.
Review and handle highly complex incoming claims and escalated claim issues.
Follow up to ensure claims processes are appropriately carried out by all parties.
Initiate claims and investigations by assessing each situation independently and taking action, such as assigning outside vendors when needed.
Make effective and appropriate economic decisions by gathering sufficient data, documenting clearly, and asking appropriate questions.
Act as the company’s fiduciary agent authorizing insurance, towing, and salvage expenses within the designated authority.
Instruct, coordinate, and monitor post‑accident drug and alcohol tests required by the Department of Transportation (DOT).
Represent Swift and its agents as the initial contact for third‑party vendors and claimants, providing Best‑in‑Class customer service.
Act as liaison for internal communications between designated department personnel, leadership, field investigators, attorneys, police agencies, and other assigned vendors for serious accidents, injury claims, cargo losses, and equipment breakdown claims.
Research and identify, when possible, alleged instances where Swift equipment was involved in a crash with limited identification.
Learn key functions and terms of multi‑line insurance coverages and apply general knowledge of state regulations within each line.
Correspond with policyholders, claimants, witnesses, attorneys, and others to gather information to support decisions.
Proactively work to assist others in achieving the organization’s objectives.
Qualifications
At least 1 year of experience in customer service and/or an insurance/claims background.
Ability to multi‑task and handle high call volumes.
Associate’s degree or an equivalent combination of education and experience.
Pay Range
$19.47 – $26.68 per hour
Benefits
401(k)
Medical, Dental, and Vision insurance
Disability and supplemental life insurance
Pet insurance
Employee Stock Purchase plan
Paid training
Wellness programs
Flexible Spending Account
Tuition assistance programs (subject to change)
Military leave
Discounts with vendors
The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. Harassment of applicants and employees based on any of these protected categories is prohibited.
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As a Claims Service Examiner, you will answer departmental inbound claims calls for cargo, work injury, accidents, safety, and other incidents. You will gather and document pertinent information to initiate or create a claim, and work with internal and external contacts to respond to various aspects of the claim while adhering to appropriate claims‑handling procedures to minimize cost and exposure of claims liability. You have authority to assign outside vendors up to $2,500 for services.
Respond to incoming phone calls and emails from internal departments, companies, insured parties, agents, drivers, owner‑operators, attorneys, and executive leadership.
Determine the proper company and coverage on all claims.
Review and handle highly complex incoming claims and escalated claim issues.
Follow up to ensure claims processes are appropriately carried out by all parties.
Initiate claims and investigations by assessing each situation independently and taking action, such as assigning outside vendors when needed.
Make effective and appropriate economic decisions by gathering sufficient data, documenting clearly, and asking appropriate questions.
Act as the company’s fiduciary agent authorizing insurance, towing, and salvage expenses within the designated authority.
Instruct, coordinate, and monitor post‑accident drug and alcohol tests required by the Department of Transportation (DOT).
Represent Swift and its agents as the initial contact for third‑party vendors and claimants, providing Best‑in‑Class customer service.
Act as liaison for internal communications between designated department personnel, leadership, field investigators, attorneys, police agencies, and other assigned vendors for serious accidents, injury claims, cargo losses, and equipment breakdown claims.
Research and identify, when possible, alleged instances where Swift equipment was involved in a crash with limited identification.
Learn key functions and terms of multi‑line insurance coverages and apply general knowledge of state regulations within each line.
Correspond with policyholders, claimants, witnesses, attorneys, and others to gather information to support decisions.
Proactively work to assist others in achieving the organization’s objectives.
Qualifications
At least 1 year of experience in customer service and/or an insurance/claims background.
Ability to multi‑task and handle high call volumes.
Associate’s degree or an equivalent combination of education and experience.
Pay Range
$19.47 – $26.68 per hour
Benefits
401(k)
Medical, Dental, and Vision insurance
Disability and supplemental life insurance
Pet insurance
Employee Stock Purchase plan
Paid training
Wellness programs
Flexible Spending Account
Tuition assistance programs (subject to change)
Military leave
Discounts with vendors
The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. Harassment of applicants and employees based on any of these protected categories is prohibited.
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