Process Manager
TEKsystems, Phoenix, AZ, United States
Description
Required to conduct a review of inherent risk of CTI process activities and evaluate the effectiveness of the associated controls/metrics. Drives operational excellence via process improvement by establishing consistent internal process architecture in line with Enterprise Policy and Standards. Ensuring complete and accurate design and full integration of all process with linkage to best practices. Role is accountable for ensuring risk and compliance objects are met, as well as the achievement of breakthrough productivity, customer /employee satisfaction and continuous process improvements. Works closely with the business executive and process owners.
Skills
Process management
Project management
Risk management
Additional Skills & Qualifications
Apply operational excellence mindset through simplifying, transforming and continuously improving CTI processes.
Assess business functions and identify key business processes; ensure processes are fit for purpose
Understand the what, why and how the work gets done and translate to process inventory, to include pain points, cost, resources, non value add activities, and hand offs
Manage ongoing process performance and assess risk
Assess process maturity/capability and set targets
Understand and apply compliance requirements within design of process and controls
Identify controls to mitigate risk
Connect process with customer and employee requirements
Analyze process performance and conformance, inclusive of understanding if processes are stable, capable and predictable within defined limits
Drive best practice and represent LOB requirements for process and participate in all process forums
Communicate roadmaps, changes and impacts to key stakeholders
Business or technology experience; focus in business
Process Management (BPM, Six Sigma, DFSS; Lean experience a plus)
Working knowledge of process based technology framework (such as Infrastructure Technology Library (ITIL) or other). Certification a plus
Demonstrated ability to think strategically and execute tactically. Strategic thinker with the ability to challenge the status quo, drive change, design innovative solutions and deliver result
Strong written and verbal communication skills, collaboration and influencing skills
Strong partnership and relationship management skills; ability to work across functions and organizational lines /levels
Ability to effectively challenge and build consensus, with ability to assimilate or integrate new concepts quickly
High attention to details
Demonstrated dependability and ability to act with a sense of urgency
Understanding of Infrastructure Technology functions and processes
Job Type & Location
This is a Contract position based out of Chandler, AZ.
Pay and Benefits
The pay range for this position is $54.00 - $56.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Chandler, AZ.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
Equal Opportunity Employer Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Required to conduct a review of inherent risk of CTI process activities and evaluate the effectiveness of the associated controls/metrics. Drives operational excellence via process improvement by establishing consistent internal process architecture in line with Enterprise Policy and Standards. Ensuring complete and accurate design and full integration of all process with linkage to best practices. Role is accountable for ensuring risk and compliance objects are met, as well as the achievement of breakthrough productivity, customer /employee satisfaction and continuous process improvements. Works closely with the business executive and process owners.
Skills
Process management
Project management
Risk management
Additional Skills & Qualifications
Apply operational excellence mindset through simplifying, transforming and continuously improving CTI processes.
Assess business functions and identify key business processes; ensure processes are fit for purpose
Understand the what, why and how the work gets done and translate to process inventory, to include pain points, cost, resources, non value add activities, and hand offs
Manage ongoing process performance and assess risk
Assess process maturity/capability and set targets
Understand and apply compliance requirements within design of process and controls
Identify controls to mitigate risk
Connect process with customer and employee requirements
Analyze process performance and conformance, inclusive of understanding if processes are stable, capable and predictable within defined limits
Drive best practice and represent LOB requirements for process and participate in all process forums
Communicate roadmaps, changes and impacts to key stakeholders
Business or technology experience; focus in business
Process Management (BPM, Six Sigma, DFSS; Lean experience a plus)
Working knowledge of process based technology framework (such as Infrastructure Technology Library (ITIL) or other). Certification a plus
Demonstrated ability to think strategically and execute tactically. Strategic thinker with the ability to challenge the status quo, drive change, design innovative solutions and deliver result
Strong written and verbal communication skills, collaboration and influencing skills
Strong partnership and relationship management skills; ability to work across functions and organizational lines /levels
Ability to effectively challenge and build consensus, with ability to assimilate or integrate new concepts quickly
High attention to details
Demonstrated dependability and ability to act with a sense of urgency
Understanding of Infrastructure Technology functions and processes
Job Type & Location
This is a Contract position based out of Chandler, AZ.
Pay and Benefits
The pay range for this position is $54.00 - $56.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Chandler, AZ.
Application Deadline
This position is anticipated to close on Apr 30, 2026.
Equal Opportunity Employer Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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