Customer Services Representative
Sonora Quest, Phoenix, AZ, United States
Primary City/State:
Phoenix, Arizona
Department Name:
Billing Customer Service
Work Shift:
Varied
Job Category:
Revenue Cycle
POSITION SUMMARY
Provides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence. Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirements
KNOWLEDGE, SKILLS AND ABILITIES
Requires the ability to communicate clearly and concisely.
Mathematical skills resulting from external and internal sources, verbal and written communication skill, capability to prioritize completing multiple projects.
MINIMUM QUALIFICATIONS
Requires a high school diploma or GED; with a minimum of two years of customer service experience.
Requires excellent verbal and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.
PREFERRED QUALIFICATIONS
One year of previous medical billing experience.
Additional related education and/or experience.
EEO AND DRUG-FREE POLICY
EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)
Banner Health supports a drug-free work environment.
EOE/Female/Minority/Disability/Veterans
#J-18808-Ljbffr
Phoenix, Arizona
Department Name:
Billing Customer Service
Work Shift:
Varied
Job Category:
Revenue Cycle
POSITION SUMMARY
Provides Customer Service functions dealing directly with patient inquiries and complaints as well as issues as reported via phone or customer service calls and correspondence. Oversees collection of timely documentation from network providers and patients to ensure adherence to quality standards and timely filing requirements
KNOWLEDGE, SKILLS AND ABILITIES
Requires the ability to communicate clearly and concisely.
Mathematical skills resulting from external and internal sources, verbal and written communication skill, capability to prioritize completing multiple projects.
MINIMUM QUALIFICATIONS
Requires a high school diploma or GED; with a minimum of two years of customer service experience.
Requires excellent verbal and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.
PREFERRED QUALIFICATIONS
One year of previous medical billing experience.
Additional related education and/or experience.
EEO AND DRUG-FREE POLICY
EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)
Banner Health supports a drug-free work environment.
EOE/Female/Minority/Disability/Veterans
#J-18808-Ljbffr