Club Center and Hotel Front Desk Attendant
First Gold Gaming Resort, Deadwood, SD, United States
Job Posting
We are looking for an individual who is at least 21 years of age and possesses exceptional customer service skills to join our team at the club center and hotel front desk. Our ideal candidate should be friendly, professional, and capable of maintaining a positive work environment while providing prompt and courteous service to our valued customers. Some of the main duties of this position include:
Use a computer to enroll customers into the player's club program, print replacement cards, and reset PINs
Make scheduled announcements over the PA system
Maintain general knowledge of the property
Stay informed of all the events and promotions happening in the casino, restaurant, and hotel
Understand the casino rewards program and ability to explain to customers
Ability to solve guest problems so that the guest and the establishment are pleased with the outcome
Perform duties in accordance with departmental and company policies
Create and confirm hotel guest reservations using computer software, in person and over the phone
Responsible for prompt, courteous, and efficient service of guests, checking guests into and out of their hotel rooms, collecting monies, and meeting guests' needs during their stay
Issue hotel room keys and assist guests with finding their hotel room
Other duties as assigned by your supervisor including special projects or events
Being a team player to ensure all guests have an enjoyable experience
Job Types: Full-time, Part-time Pay: $17.00 - $18.00 per hour
We are looking for an individual who is at least 21 years of age and possesses exceptional customer service skills to join our team at the club center and hotel front desk. Our ideal candidate should be friendly, professional, and capable of maintaining a positive work environment while providing prompt and courteous service to our valued customers. Some of the main duties of this position include:
Use a computer to enroll customers into the player's club program, print replacement cards, and reset PINs
Make scheduled announcements over the PA system
Maintain general knowledge of the property
Stay informed of all the events and promotions happening in the casino, restaurant, and hotel
Understand the casino rewards program and ability to explain to customers
Ability to solve guest problems so that the guest and the establishment are pleased with the outcome
Perform duties in accordance with departmental and company policies
Create and confirm hotel guest reservations using computer software, in person and over the phone
Responsible for prompt, courteous, and efficient service of guests, checking guests into and out of their hotel rooms, collecting monies, and meeting guests' needs during their stay
Issue hotel room keys and assist guests with finding their hotel room
Other duties as assigned by your supervisor including special projects or events
Being a team player to ensure all guests have an enjoyable experience
Job Types: Full-time, Part-time Pay: $17.00 - $18.00 per hour