Behavioral Health Front Office Specialist
Family Ark, Jeffersonville, IN, United States
Family Ark Behavioral Health Center Receptionist
Primary Responsibilities
Warmly greets clients, families and visitors to Family Ark Behavioral Health Center and ensures a welcoming and supportive environment.
Responds to incoming phone calls using a trauma-informed and patient-centered approach.
Assists clients with check-in, registration, and completion of required paperwork. Enters new client information into the EMR, assigned therapist list, and internal BHC census sheet.
Maintains confidentiality in compliance with HIPAA and organizational policies.
Schedules, confirms, and updates client appointments for clinicians and providers.
Communicates scheduling changes, provider availability, and cancellations promptly.
Collects and verifies insurance information; assists with insurance updates as needed.
Accepts copayments or fees and follows appropriate financial handling procedures.
Manages incoming and outgoing mail, email correspondence, and faxes.
Supports data entry, recordkeeping, and electronic health record (EMR) tasks.
Ensures the operational readiness, appearance, and presentation of the office and other client areas.
Performs office activities such as filing, records maintenance, preparing correspondence, maintaining the necessary office supplies, faxing records and mail distribution according to agency policies and procedures.
Assists with center events, meetings, or administrative projects as assigned.
Helps maintain office supplies, inventory, and equipment.
Collects and processes intake documents during the client registration process. Enters new client information into the medical system, therapist list, and internal BHC census sheet.
Routinely, on the 2nd and 16th of the month, checks Medicaid eligibility for FABHC clients.
Collects patient vital signs and medical recommendations from physicians and the psychiatric nurse practitioner as needed.
Conducts building and safety checks routinely and when maintenance or repairs are indicated, ensures action is taken utilizing the maintenance request form.
Performs other duties and responsibilities as assigned, including tasks that support and assist with agency-wide goals and activities.
Minimum Requirements
High School Diploma or GED required.
One years experience as a receptionist or similar position.
Experience in behavioral health preferred.
Experience with Medicaid billing a plus.
Exhibits regular and punctual attendance.
Computer and word processing skills.
Must be able to work independently and meet strict deadlines.
Superior organizational and problem-solving skills.
Strong communication and negotiation skills.
Must be able to work with a diverse population.
Must demonstrate a commitment to quality performance and service excellence as each relates to the agencys comprehensive quality assurance plan and continuous quality improvement objectives.
Primary Responsibilities
Warmly greets clients, families and visitors to Family Ark Behavioral Health Center and ensures a welcoming and supportive environment.
Responds to incoming phone calls using a trauma-informed and patient-centered approach.
Assists clients with check-in, registration, and completion of required paperwork. Enters new client information into the EMR, assigned therapist list, and internal BHC census sheet.
Maintains confidentiality in compliance with HIPAA and organizational policies.
Schedules, confirms, and updates client appointments for clinicians and providers.
Communicates scheduling changes, provider availability, and cancellations promptly.
Collects and verifies insurance information; assists with insurance updates as needed.
Accepts copayments or fees and follows appropriate financial handling procedures.
Manages incoming and outgoing mail, email correspondence, and faxes.
Supports data entry, recordkeeping, and electronic health record (EMR) tasks.
Ensures the operational readiness, appearance, and presentation of the office and other client areas.
Performs office activities such as filing, records maintenance, preparing correspondence, maintaining the necessary office supplies, faxing records and mail distribution according to agency policies and procedures.
Assists with center events, meetings, or administrative projects as assigned.
Helps maintain office supplies, inventory, and equipment.
Collects and processes intake documents during the client registration process. Enters new client information into the medical system, therapist list, and internal BHC census sheet.
Routinely, on the 2nd and 16th of the month, checks Medicaid eligibility for FABHC clients.
Collects patient vital signs and medical recommendations from physicians and the psychiatric nurse practitioner as needed.
Conducts building and safety checks routinely and when maintenance or repairs are indicated, ensures action is taken utilizing the maintenance request form.
Performs other duties and responsibilities as assigned, including tasks that support and assist with agency-wide goals and activities.
Minimum Requirements
High School Diploma or GED required.
One years experience as a receptionist or similar position.
Experience in behavioral health preferred.
Experience with Medicaid billing a plus.
Exhibits regular and punctual attendance.
Computer and word processing skills.
Must be able to work independently and meet strict deadlines.
Superior organizational and problem-solving skills.
Strong communication and negotiation skills.
Must be able to work with a diverse population.
Must demonstrate a commitment to quality performance and service excellence as each relates to the agencys comprehensive quality assurance plan and continuous quality improvement objectives.