Client Service Representative
Clover Basin Animal Hospital, Longmont, CO, United States
Client Service Representative
The Client Service Representative is a critical part of the client experience and the "face of the hospital," as they will often be the first person our clientele interacts with, both in person, and over the phone. This position aims to ensure excellent service standards, while responding efficiently to customer inquiries and maintaining a high level of customer satisfaction. The best CSRs are genuinely excited to interact with customers. They are empathetic, patient, and passionately communicative. And while the CSR is focused on the client, our CSRs are also the first interaction our furry patients have with our hospital and must therefore be adept at making them feel welcome and comfortable!
Core Responsibilities
Greet clients and patients
Identify and work compassionately with clients in various emotional states
Manage a multi-line incoming call system
Appointment scheduling and confirmation for multiple veterinarians
Process payment transactions with daily cashbox reconciliation
Facilitate professional and timely patient check-ins and check-outs
Manage record and client requests
Maintain aesthetic and cleanliness of reception areas, including client waiting areas and exam rooms
Provide various clerical support such as document scanning, attachment of files to patient medical records, data entry, filing, etc
Other Responsibilities
Perform other duties as assigned by the Practice Manager
Requirements
Required Qualifications, Knowledge, Skills, and Abilities
Exceptional verbal communication skills including a clear, articulate, pleasant, and confident speaking voice
Exceptional interpersonal skills including ability to demonstrate engaging body language, tone of voice, and listening skills with clients.
Exceptional written communication skills including proper grammar, spelling, and touch typing.
Highschool diploma or GED
2+ years of experience in a customer service role
Familiarity with Microsoft Office, specifically Word and Excel
Ability to learn and use new hospital software program(s)
Proven efficiency and time-management skills, as well as the ability to multi-task in a fast-paced environment while still having a keen attention to detail
Reliable and punctual
Proven customer service and client communication, including ensuring client satisfaction at all times
Required Certifications/Licenses
None
Physical Requirements
Ability to demonstrate proper lifting technique up to 40lbs
Ability to wear a face mask at all times while inside the facility
Ability to stoop, bend, kneel, and reach
Ability to stand for extended periods of time
Ability to work in an often-noisy environment with barking dogs
Dexterity to write and manipulate a keyboard and mouse
The Client Service Representative is a critical part of the client experience and the "face of the hospital," as they will often be the first person our clientele interacts with, both in person, and over the phone. This position aims to ensure excellent service standards, while responding efficiently to customer inquiries and maintaining a high level of customer satisfaction. The best CSRs are genuinely excited to interact with customers. They are empathetic, patient, and passionately communicative. And while the CSR is focused on the client, our CSRs are also the first interaction our furry patients have with our hospital and must therefore be adept at making them feel welcome and comfortable!
Core Responsibilities
Greet clients and patients
Identify and work compassionately with clients in various emotional states
Manage a multi-line incoming call system
Appointment scheduling and confirmation for multiple veterinarians
Process payment transactions with daily cashbox reconciliation
Facilitate professional and timely patient check-ins and check-outs
Manage record and client requests
Maintain aesthetic and cleanliness of reception areas, including client waiting areas and exam rooms
Provide various clerical support such as document scanning, attachment of files to patient medical records, data entry, filing, etc
Other Responsibilities
Perform other duties as assigned by the Practice Manager
Requirements
Required Qualifications, Knowledge, Skills, and Abilities
Exceptional verbal communication skills including a clear, articulate, pleasant, and confident speaking voice
Exceptional interpersonal skills including ability to demonstrate engaging body language, tone of voice, and listening skills with clients.
Exceptional written communication skills including proper grammar, spelling, and touch typing.
Highschool diploma or GED
2+ years of experience in a customer service role
Familiarity with Microsoft Office, specifically Word and Excel
Ability to learn and use new hospital software program(s)
Proven efficiency and time-management skills, as well as the ability to multi-task in a fast-paced environment while still having a keen attention to detail
Reliable and punctual
Proven customer service and client communication, including ensuring client satisfaction at all times
Required Certifications/Licenses
None
Physical Requirements
Ability to demonstrate proper lifting technique up to 40lbs
Ability to wear a face mask at all times while inside the facility
Ability to stoop, bend, kneel, and reach
Ability to stand for extended periods of time
Ability to work in an often-noisy environment with barking dogs
Dexterity to write and manipulate a keyboard and mouse