Accounting/Office Admin | Luke's Lobster
Luke's Lobster, Portland, ME, United States
Accounting/Office Admin | Luke's Lobster
Maine Office - Portland, ME 04101
Overview
Salary Range $20.00 - $25.00 Hourly Position Type Full-time Category Restaurant - Food Service
Description
Luke's Lobster is a renowned seafood brand and a leading national restaurant group with nearly 30 locations, with both fast-casual and full-service lobster roll restaurants. We also operate our own seafood processing facility in Saco, Maine, ensuring our 'Shacks' provide our guests the highest quality, best tasting seafood. Further, we produce branded seafood grocery products as part of our CPG business at grocery stores and other outlets around the country.
We are seeking a highly organized, detail-oriented Office & Accounting Assistant to join our growing company. This role offers high visibility to senior leadership and the opportunity to improve, streamline, and implement processes across the company.
Key Responsibilities
Office & Administrative Support: ~20% of time
Coordinate daily office operations and manage supplies
Respond to phone and email inquiries from customers about orders
Support headquarters team with administrative tasks
Sales Support: ~20% of time
Coordinate lower frequency/high value sales with the right teams, e.g., catering
Maintain vendor records, including contact details, payment terms, and tax information
Provide sales summaries to business segment owners
Accounts Payable: ~35% of time
Process vendor invoices and ensure timely, accurate payments
Maintain vendor records, including contact details, payment terms, and tax information
Resolve billing discrepancies and reconcile vendor statements
Support AP aging and reporting
Assist with vendor data cleanup, ongoing maintenance, and accuracy
Accounts Receivable: ~25% of time
Generate invoices and accurately apply incoming payments
Maintain customer account records, including billing details and terms
Monitor AR aging and follow up on past-due accounts
Reconcile customer accounts and resolve discrepancies
Special Projects
Assist with special projects as requested by senior leadership.
Participate in company ERP implementation work streams, as required.
Qualifications
Extremely organized, detail-oriented, and proactive, with exceptional follow-through and communication skills.
Comfortable with technology and eager to learn.
Experience in a team-oriented, collaborative environment.
AR/AP, bookkeeping, or office administration experience preferred.
Experience in google-suite products (gmail, calendar).
Experience using ERP systems (NetSuite, preferred).
Ability to prioritize multiple deadlines in a fast-paced environment.
Must be able to be on-site in Maine full-time.
The Ideal Candidate
The ideal candidate is a collaborative, highly communicative professional. They bring an approachable, customer service mindset. They are intellectually curious, eager to understand how the business operates, and motivated to dig into details to solve problems. This person enjoys working across teams and readily steps in to assist wherever needed. Ultimately, they balance accuracy and professionalism with empathy, clarity, and a genuine desire to help the business succeed.
Compensation and Benefits
Salary commensurate with experience: expected in the range of $20/hr - $25/hr
Paid vacation, sick days, and holidays
Medical, dental, and vision insurance on a national PPO network with company premium contributions
Access to an Health Savings Account (HSA) and supplemental insurance policies (Accident Insurance and Hospital Indemnity Insurance)
Low-asset fee 401k retirement plan after one month
Mobile phone stipend program
About Luke's Lobster
Luke's Lobster was born out of the dream of Maine native and third-generation lobsterman Luke Holden to bring the quality lobster rolls of his youth to the big city. After meeting business partner Ben Conniff on Craigslist, the two twenty-somethings opened their first lobster shack in a 250 square foot space in NYC's East Village in October 2009. Now over 15 years later, Luke's Lobster brings traceable, sustainable seafood to guests across the globe. Our vision is to be the world's most trusted seafood brand. Our mission is to serve the best seafood because we care for it obsessively from the dock to you, and because we're devoted to serving the whole community of people it touches. We work directly with fishermen to hand pick the best seafood, bring it straight to our own seafood company in Saco, ME and then ship directly to our shacks, grocery partners, and consumers. Cutting out the middleman means better tasting seafood for you to enjoy and a fairer price for our fishermen.
At Luke's, our company culture comes first. We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow. We value diversity, creativity, transparency, and open communication from all levels. In 2018, we furthered our commitment to sustainability and socially conscious business practices by becoming a certified B Corporation, reflecting Luke's Lobster's deep devotion to our communities, family of teammates, and the environment. Please visit www.lukeslobster.com for more information.
EEO Statement
Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Luke's Lobster expressly prohibits all forms of workplace harassment. Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge. Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs or ladders, and bending, crouching, and reaching to low and high places. Luke's Lobster is a participant of E-Verify.
Maine Office - Portland, ME 04101
Overview
Salary Range $20.00 - $25.00 Hourly Position Type Full-time Category Restaurant - Food Service
Description
Luke's Lobster is a renowned seafood brand and a leading national restaurant group with nearly 30 locations, with both fast-casual and full-service lobster roll restaurants. We also operate our own seafood processing facility in Saco, Maine, ensuring our 'Shacks' provide our guests the highest quality, best tasting seafood. Further, we produce branded seafood grocery products as part of our CPG business at grocery stores and other outlets around the country.
We are seeking a highly organized, detail-oriented Office & Accounting Assistant to join our growing company. This role offers high visibility to senior leadership and the opportunity to improve, streamline, and implement processes across the company.
Key Responsibilities
Office & Administrative Support: ~20% of time
Coordinate daily office operations and manage supplies
Respond to phone and email inquiries from customers about orders
Support headquarters team with administrative tasks
Sales Support: ~20% of time
Coordinate lower frequency/high value sales with the right teams, e.g., catering
Maintain vendor records, including contact details, payment terms, and tax information
Provide sales summaries to business segment owners
Accounts Payable: ~35% of time
Process vendor invoices and ensure timely, accurate payments
Maintain vendor records, including contact details, payment terms, and tax information
Resolve billing discrepancies and reconcile vendor statements
Support AP aging and reporting
Assist with vendor data cleanup, ongoing maintenance, and accuracy
Accounts Receivable: ~25% of time
Generate invoices and accurately apply incoming payments
Maintain customer account records, including billing details and terms
Monitor AR aging and follow up on past-due accounts
Reconcile customer accounts and resolve discrepancies
Special Projects
Assist with special projects as requested by senior leadership.
Participate in company ERP implementation work streams, as required.
Qualifications
Extremely organized, detail-oriented, and proactive, with exceptional follow-through and communication skills.
Comfortable with technology and eager to learn.
Experience in a team-oriented, collaborative environment.
AR/AP, bookkeeping, or office administration experience preferred.
Experience in google-suite products (gmail, calendar).
Experience using ERP systems (NetSuite, preferred).
Ability to prioritize multiple deadlines in a fast-paced environment.
Must be able to be on-site in Maine full-time.
The Ideal Candidate
The ideal candidate is a collaborative, highly communicative professional. They bring an approachable, customer service mindset. They are intellectually curious, eager to understand how the business operates, and motivated to dig into details to solve problems. This person enjoys working across teams and readily steps in to assist wherever needed. Ultimately, they balance accuracy and professionalism with empathy, clarity, and a genuine desire to help the business succeed.
Compensation and Benefits
Salary commensurate with experience: expected in the range of $20/hr - $25/hr
Paid vacation, sick days, and holidays
Medical, dental, and vision insurance on a national PPO network with company premium contributions
Access to an Health Savings Account (HSA) and supplemental insurance policies (Accident Insurance and Hospital Indemnity Insurance)
Low-asset fee 401k retirement plan after one month
Mobile phone stipend program
About Luke's Lobster
Luke's Lobster was born out of the dream of Maine native and third-generation lobsterman Luke Holden to bring the quality lobster rolls of his youth to the big city. After meeting business partner Ben Conniff on Craigslist, the two twenty-somethings opened their first lobster shack in a 250 square foot space in NYC's East Village in October 2009. Now over 15 years later, Luke's Lobster brings traceable, sustainable seafood to guests across the globe. Our vision is to be the world's most trusted seafood brand. Our mission is to serve the best seafood because we care for it obsessively from the dock to you, and because we're devoted to serving the whole community of people it touches. We work directly with fishermen to hand pick the best seafood, bring it straight to our own seafood company in Saco, ME and then ship directly to our shacks, grocery partners, and consumers. Cutting out the middleman means better tasting seafood for you to enjoy and a fairer price for our fishermen.
At Luke's, our company culture comes first. We are proud and passionate about the work environment we have fostered and are excited to see it continue to grow. We value diversity, creativity, transparency, and open communication from all levels. In 2018, we furthered our commitment to sustainability and socially conscious business practices by becoming a certified B Corporation, reflecting Luke's Lobster's deep devotion to our communities, family of teammates, and the environment. Please visit www.lukeslobster.com for more information.
EEO Statement
Luke's Lobster provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to any status, including but not limited to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Luke's Lobster complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Luke's Lobster expressly prohibits all forms of workplace harassment. Improper interference with the ability of Luke's Lobster employees to perform their job duties may result in discipline up to and including discharge. Essential job functions include standing for sustained periods of time, lifting objects from lower to higher positions, ascending or descending stairs or ladders, and bending, crouching, and reaching to low and high places. Luke's Lobster is a participant of E-Verify.