Senior Coordinator
Help at Home, New York, NY, United States
Overview
As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.
We’re seeking a
Senior Coordinator
who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.
Preferred is hiring an onsite Senior Coordinator! We offer weekly pay $28.85 an hour! Office hours Monday-Friday 9:00a.m.-5:00p.m. The office location is: 148 39th St. Industry City, NY 11232.
Our Benefits
Comprehensive medical, dental, and vision coverage
401(k) retirement plan
Paid time off and holidays
Employee assistance programs and wellness initiatives
Flexible options to support a balanced life
Responsibilities
What You'll Do:
Manage a personal caseload of 100+ cases, ensuring timely and accurate coordination.
Prepare and maintain daily scheduled vs actual reports.
Reassign daily responsibilities among team members as needed to address call-outs or staffing gaps.
Provide coverage for the supervisor during absences.
Participate in the Shift Supervisor on-call rotation.
Proactively communicate schedules, updates, and changes with clients, home care aides, team leads, managers, and the Branch Manager.
Prepare and submit routine departmental reports in a timely manner.
Assist with onboarding and training of new employees.
Address client complaints and issues professionally; document and escalat[e] significant concerns as required.
Foster and maintain positive working relationships with clients, home care aides, colleagues, and leadership.
Ensure compliance with company policies and procedures, as well as all applicable local, state, and federal regulations.
Perform other related duties as assigned. Management reserves the right to assign or reassign duties as needed to meet operational requirements.
Qualifications
What You'll Bring:
Strong interpersonal, written, and verbal communication skills.
Excellent active listening skills and a strong service orientation.
Patient demeanor with the ability to relate to, empathize with, and show compassion for a variety of personalities.
Problem-solving skills; ability to deal with conflict in a professional manner.
Ability to work as part of a team and maintain positive working relationships.
Proficient computer literacy and typing skills.
Strong customer service skills.
Education and Experience
High School Diploma or GED required.
Prior experience in coordination or a related role.
Other Requirements pursuant to state or local rules as applicable.
Physical Requirements
Ability to communicate effectively and clearly with others to exchange information.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Job Profile Summary
The Senior Client Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client’s care. The Senior Client Service Supervisor acts as a mentor to the Client Service Supervisors and may handle more complex client cases.
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As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.
We’re seeking a
Senior Coordinator
who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.
Preferred is hiring an onsite Senior Coordinator! We offer weekly pay $28.85 an hour! Office hours Monday-Friday 9:00a.m.-5:00p.m. The office location is: 148 39th St. Industry City, NY 11232.
Our Benefits
Comprehensive medical, dental, and vision coverage
401(k) retirement plan
Paid time off and holidays
Employee assistance programs and wellness initiatives
Flexible options to support a balanced life
Responsibilities
What You'll Do:
Manage a personal caseload of 100+ cases, ensuring timely and accurate coordination.
Prepare and maintain daily scheduled vs actual reports.
Reassign daily responsibilities among team members as needed to address call-outs or staffing gaps.
Provide coverage for the supervisor during absences.
Participate in the Shift Supervisor on-call rotation.
Proactively communicate schedules, updates, and changes with clients, home care aides, team leads, managers, and the Branch Manager.
Prepare and submit routine departmental reports in a timely manner.
Assist with onboarding and training of new employees.
Address client complaints and issues professionally; document and escalat[e] significant concerns as required.
Foster and maintain positive working relationships with clients, home care aides, colleagues, and leadership.
Ensure compliance with company policies and procedures, as well as all applicable local, state, and federal regulations.
Perform other related duties as assigned. Management reserves the right to assign or reassign duties as needed to meet operational requirements.
Qualifications
What You'll Bring:
Strong interpersonal, written, and verbal communication skills.
Excellent active listening skills and a strong service orientation.
Patient demeanor with the ability to relate to, empathize with, and show compassion for a variety of personalities.
Problem-solving skills; ability to deal with conflict in a professional manner.
Ability to work as part of a team and maintain positive working relationships.
Proficient computer literacy and typing skills.
Strong customer service skills.
Education and Experience
High School Diploma or GED required.
Prior experience in coordination or a related role.
Other Requirements pursuant to state or local rules as applicable.
Physical Requirements
Ability to communicate effectively and clearly with others to exchange information.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Job Profile Summary
The Senior Client Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client’s care. The Senior Client Service Supervisor acts as a mentor to the Client Service Supervisors and may handle more complex client cases.
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