Call Center Representative

Call Center Representative

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place

it's the center of health, care coordination, and Meaningful Moments that transform lives.
We're seeking a Call Center Representative who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in the New York communities. We are hiring an On-Site Call Center Representative that has experience covering Brooklyn, Bronx, Manhattan, Staten Island and Queens. A plus if Bilingual Speaking in Spanish or Creole. We offer weekly pay between $23.00-$25.00 an hour! Office hours Monday -Friday 9:00am-5:30pm. The office address is: 148 39th St. Suite 19-4-BB Brooklyn, NY 11232.
Our Benefits:
Comprehensive medical, dental, and vision coverage
401(k) retirement plan
Paid time off and holidays
Employee assistance programs and wellness initiatives
Flexible options to support a balanced life
Responsibilities:
Serve as the first point of contact for potential clients via inbound and outbound callswith an expectation of being on the phone at least five hours per day
Qualify prospective clients for home care services and ensure alignment with program eligibility
Schedule home visits for Client Coordinators to deliver service plans and finalize onboarding
Conduct follow-ups with existing leads and those in our database who have not yet initiated services
Accurately document activity and interactions in Salesforce (CRM experience preferred, not required)
Meet performance goals, including a target of 10 new client starts per month
Deliver compassionate, mission-aligned service on every call
Perform other job-related duties as needed
Qualifications:
High school diploma or GED required
Minimum of 2 years in customer service, call center, or inside sales (experience in home care or healthcare is a plus)
Strong communication skills with a client-first attitude
Ability to meet outreach and conversion goals in a fast-paced environment
Intermediate computer skills (Microsoft Office); quick and accurate data entry
A collaborative spirit and a desire to make a positive difference
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.