Call Center Representative

Help at Home - 148 39th St. - Responsibilities: Serve as the first point of contact for potential clients via inbound and outbound calls; Qualify prospective clients for home care services and ensure alignment with program eligibility; Schedule home visits for Client Coordinators to deliver service plans and finalize onboarding; Conduct follow-ups with existing leads and those in our database who have not yet initiated services; Accurately document activity and interactions in Salesforce (CRM experience preferred, not required)