Customer Billing Analyst - Tri-Anim Health Services - Dublin, OH
Sarnova HC, LLC, Dublin, OH, United States
Sarnova HC, LLC
Position Title: Customer Billing Analyst - Tri-Anim Health Services - Dublin, OH
Location: 5000 Bradenton Ave, Dublin, OH 43017, USA
Job Description
Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS). The company operates through several market‑leading companies including Tri‑anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management.
The Customer Billing Analyst plays a vital role in supporting the company’s financial health by managing credit risk and ensuring timely payment of outstanding receivables. By maintaining strong relationships with customers and implementing effective collection strategies, the Customer Billing Analyst helps maximize cash flow, minimize bad debt exposure, and support the achievement of the company's sales and profit goals.
Summary
This position is responsible for assessing customers' creditworthiness by analyzing financial information, payment history, and risk factors to determine their ability to meet payment obligations. It involves setting appropriate credit limits in line with company policies and risk management strategies to minimize potential losses while supporting business growth. The role also requires close collaboration with internal teams, such as sales, finance, and customer service, to resolve billing discrepancies, manage overdue accounts, and ensure timely payment collection.
Essential Duties and Responsibilities
Work with customers and account managers to resolve all billing issues in a responsive and professional manner
Research discrepancies between the customers’ records and company expectations
Provide customers with account reconciliations, proof of deliveries, return information, etc. to resolve any inconsistencies between the customer and the company
Actively collect payments from customers in a timely manner
Lower the company’s exposure to bad debt through consistent and diligent adherence to our collection policy
Maintain accurate contact information on customers and adequately document all correspondence (both oral and written)
Ensure the timely communication of monthly statements using customers’ preferred method (mail, fax or e‑mail)
Establish and maintain a standardized routine for sending collection letters (15 day, 60 day, etc.) to customers
Additional job duties as assigned
Skills / Experience Required
Education: High School Diploma or equivalent
3–5 years of business‑to‑business collections experience
Effective communication skills, both oral and written
Demonstrated ability to work effectively in an integrated accounting system
Proficiency in Excel, Word and Outlook
Customer service‑oriented
Desire to take ownership of accounts and develop and sustain successful relationships with customers
Detail‑oriented with the ability to work through a large amount of detail to reconcile accounts and resolve customer issues
Sense of accountability for results and the results of the collections team
Goal‑centered motivation; results‑driven
Willingness to do whatever it takes to serve the customer and meet collection goals
Ability to work independently with minimum supervision
Desire to belong to a team and to contribute to the success of the larger organization
Ability to communicate any issues or problems with a supervisor in a timely manner
Physical Requirements
Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
Reach with hands and arms
Talk and hear
See and be able to read, write, and interpret text
Employee may use computer, phone, copier and other office equipment throughout the day
Occasionally lift and move objects weighing up to 10 pounds
Employee may be required to travel for business purposes
When working remotely, ability to secure confidential information
When working remotely, perform all duties in a professional environment free of noise or anything that would create a negative customer experience
Job Details
Job Family:
Finance Customer Billing
Pay Type:
Hourly
PI284030866
Equal Opportunity Employer:
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
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Position Title: Customer Billing Analyst - Tri-Anim Health Services - Dublin, OH
Location: 5000 Bradenton Ave, Dublin, OH 43017, USA
Job Description
Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS). The company operates through several market‑leading companies including Tri‑anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management.
The Customer Billing Analyst plays a vital role in supporting the company’s financial health by managing credit risk and ensuring timely payment of outstanding receivables. By maintaining strong relationships with customers and implementing effective collection strategies, the Customer Billing Analyst helps maximize cash flow, minimize bad debt exposure, and support the achievement of the company's sales and profit goals.
Summary
This position is responsible for assessing customers' creditworthiness by analyzing financial information, payment history, and risk factors to determine their ability to meet payment obligations. It involves setting appropriate credit limits in line with company policies and risk management strategies to minimize potential losses while supporting business growth. The role also requires close collaboration with internal teams, such as sales, finance, and customer service, to resolve billing discrepancies, manage overdue accounts, and ensure timely payment collection.
Essential Duties and Responsibilities
Work with customers and account managers to resolve all billing issues in a responsive and professional manner
Research discrepancies between the customers’ records and company expectations
Provide customers with account reconciliations, proof of deliveries, return information, etc. to resolve any inconsistencies between the customer and the company
Actively collect payments from customers in a timely manner
Lower the company’s exposure to bad debt through consistent and diligent adherence to our collection policy
Maintain accurate contact information on customers and adequately document all correspondence (both oral and written)
Ensure the timely communication of monthly statements using customers’ preferred method (mail, fax or e‑mail)
Establish and maintain a standardized routine for sending collection letters (15 day, 60 day, etc.) to customers
Additional job duties as assigned
Skills / Experience Required
Education: High School Diploma or equivalent
3–5 years of business‑to‑business collections experience
Effective communication skills, both oral and written
Demonstrated ability to work effectively in an integrated accounting system
Proficiency in Excel, Word and Outlook
Customer service‑oriented
Desire to take ownership of accounts and develop and sustain successful relationships with customers
Detail‑oriented with the ability to work through a large amount of detail to reconcile accounts and resolve customer issues
Sense of accountability for results and the results of the collections team
Goal‑centered motivation; results‑driven
Willingness to do whatever it takes to serve the customer and meet collection goals
Ability to work independently with minimum supervision
Desire to belong to a team and to contribute to the success of the larger organization
Ability to communicate any issues or problems with a supervisor in a timely manner
Physical Requirements
Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
Reach with hands and arms
Talk and hear
See and be able to read, write, and interpret text
Employee may use computer, phone, copier and other office equipment throughout the day
Occasionally lift and move objects weighing up to 10 pounds
Employee may be required to travel for business purposes
When working remotely, ability to secure confidential information
When working remotely, perform all duties in a professional environment free of noise or anything that would create a negative customer experience
Job Details
Job Family:
Finance Customer Billing
Pay Type:
Hourly
PI284030866
Equal Opportunity Employer:
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
#J-18808-Ljbffr