Full Time / Part Time Receptionist
Krumland Auto Group, Roswell, NM, United States
Call Center Representative
Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.
Qualifications
High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Spend time indoors in air-conditioned areas.
Sitting on a regular basis for prolonged periods.
Standing infrequently.
Walking on a regular basis.
Bending, twisting and/or stooping infrequently.
Kneeling and/or squatting infrequently.
Lifting 25 lbs to 50 lbs infrequently.
Reaching and/or lifting overhead infrequently.
Climbing stairs.
Repetitive hand/finger movement on a regular basis.
Grasping/grabbing with hands on a regular basis.
Pushing and pulling infrequently.
Expectations
Performs assigned duties in an ethical and professional manner, ensuring maximum customer satisfaction. Greets showroom customers and determines the nature of their visit. Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson. Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message. Communicates with callers and visitors in a professional, friendly, and efficient manner. Communicates messages to the appropriate parties in a timely manner. Assists with clerical duties as requested. Complies with all governmental rules and regulations such as OSHA, GLB Act, Privacy Act etc. Maintains a professional appearance. Other duties as assigned.
Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet, or other method established by the dealership. Other duties may be assigned.
Receives callers at the dealership, determines the nature of their business, and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages, and provides basic information to all callers.
Qualifications
High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Spend time indoors in air-conditioned areas.
Sitting on a regular basis for prolonged periods.
Standing infrequently.
Walking on a regular basis.
Bending, twisting and/or stooping infrequently.
Kneeling and/or squatting infrequently.
Lifting 25 lbs to 50 lbs infrequently.
Reaching and/or lifting overhead infrequently.
Climbing stairs.
Repetitive hand/finger movement on a regular basis.
Grasping/grabbing with hands on a regular basis.
Pushing and pulling infrequently.
Expectations
Performs assigned duties in an ethical and professional manner, ensuring maximum customer satisfaction. Greets showroom customers and determines the nature of their visit. Directs customers to the correct department, notifies the appropriate person that a customer is waiting, and introduces the customer to a salesperson. Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message. Communicates with callers and visitors in a professional, friendly, and efficient manner. Communicates messages to the appropriate parties in a timely manner. Assists with clerical duties as requested. Complies with all governmental rules and regulations such as OSHA, GLB Act, Privacy Act etc. Maintains a professional appearance. Other duties as assigned.
Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet, or other method established by the dealership. Other duties may be assigned.