Service Supervisor
One You Love Homecare South Charlotte, Charlotte, NC, United States
Benefits
Remote
Seamless / Quick Onboarding
Employee discounts
Flexible schedule
Training & development
Flexible work from home options available
Job Summary
The Service Supervisor shall be responsible for supervising all home care services. This is a PRN / Part‑Time / per‑diem Supervising RN role for hands‑off clinical administrative tasks (oversight, assessments, care plans).
Duties / Responsibilities
Conduct the admission process for new clients.
Conduct initial assessments for new clients.
Develop plan of care.
Conduct 90‑day supervisory visits.
Verify competency of in‑home caregivers.
Assign appropriate staff to assist in‑home services based on client need, staff qualification, and regulatory requirements.
Understand and ensure adherence to the agreed plan of care for each client in your caseload.
Partner and communicate with all members of the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies.
Monitor and escalating changes in your client’s plan of care, services, or condition.
Conduct home visits and safety checks.
Ensure proper documentation and record‑keeping for agency payers.
Recruitment, screening, and selection of direct care staff based on Agency and external referrals.
Determine schedules and adequate staffing and process completed visits for payment.
Provide initial and annual training and competency assessments for in‑home care staff.
Provide consultation to Direct Care Staff to ensure quality care and service.
Monitor staff, identify problem situations, and assist in problem solving for optimum outcomes.
Evaluate job performance of staff and provide performance reviews, corrective action, or other disciplinary/performance appraisals and counseling.
Education and Experience
Must be a registered nurse.
At least two years of supervisory or management experience in home care or any other provider licensed pursuant to G.S. 131E or G.S. 122C; or
Hold a bachelor's degree in health, business or public administration science and has at least one year of supervisory or management experience in home care or other licensed health care program.
Excellent customer service and communication skills.
Solid experience working with the public, presenting a friendly, professional appearance while interacting with people.
Ability to travel frequently within designated region or other locations as required.
Salary Range / Salary Structure
Client Intake & Service Setup – Performs initial intake and assessments and creates care plans ($160 per diem).
Supervisory Visits – Re‑assessments (every 90 days or more often) ($80 per diem).
Care Plan Oversight – Writes, updates, and signs all care plans ($65 per diem).
Other administration work on a per hour basis ($40–$50 per hour based on work allotted – trainings, competency testing, policy reviews, etc.).
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Remote
Seamless / Quick Onboarding
Employee discounts
Flexible schedule
Training & development
Flexible work from home options available
Job Summary
The Service Supervisor shall be responsible for supervising all home care services. This is a PRN / Part‑Time / per‑diem Supervising RN role for hands‑off clinical administrative tasks (oversight, assessments, care plans).
Duties / Responsibilities
Conduct the admission process for new clients.
Conduct initial assessments for new clients.
Develop plan of care.
Conduct 90‑day supervisory visits.
Verify competency of in‑home caregivers.
Assign appropriate staff to assist in‑home services based on client need, staff qualification, and regulatory requirements.
Understand and ensure adherence to the agreed plan of care for each client in your caseload.
Partner and communicate with all members of the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, community partners and related agencies.
Monitor and escalating changes in your client’s plan of care, services, or condition.
Conduct home visits and safety checks.
Ensure proper documentation and record‑keeping for agency payers.
Recruitment, screening, and selection of direct care staff based on Agency and external referrals.
Determine schedules and adequate staffing and process completed visits for payment.
Provide initial and annual training and competency assessments for in‑home care staff.
Provide consultation to Direct Care Staff to ensure quality care and service.
Monitor staff, identify problem situations, and assist in problem solving for optimum outcomes.
Evaluate job performance of staff and provide performance reviews, corrective action, or other disciplinary/performance appraisals and counseling.
Education and Experience
Must be a registered nurse.
At least two years of supervisory or management experience in home care or any other provider licensed pursuant to G.S. 131E or G.S. 122C; or
Hold a bachelor's degree in health, business or public administration science and has at least one year of supervisory or management experience in home care or other licensed health care program.
Excellent customer service and communication skills.
Solid experience working with the public, presenting a friendly, professional appearance while interacting with people.
Ability to travel frequently within designated region or other locations as required.
Salary Range / Salary Structure
Client Intake & Service Setup – Performs initial intake and assessments and creates care plans ($160 per diem).
Supervisory Visits – Re‑assessments (every 90 days or more often) ($80 per diem).
Care Plan Oversight – Writes, updates, and signs all care plans ($65 per diem).
Other administration work on a per hour basis ($40–$50 per hour based on work allotted – trainings, competency testing, policy reviews, etc.).
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