Front of House Operations Lead — Guest Experience

HEI Hotels & Resorts in Cambridge, Massachusetts is seeking an Operations Manager. The ideal candidate will ensure guest service standards are met, oversee department operations, and assist with staff management. Responsibilities include tracking guest satisfaction, resolving complaints, and maintaining efficient operations. A minimum of 2 years of hotel experience is required, with a salary range of $75,000 to $80,000 annually. Comprehensive benefits include medical, dental, and 401(k) plans.
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