Health Unit Coordinator - Med Surg
Health First, Florida, NY, United States
Full-time nights position at Viera Hospital*
Position Summary
The Health Unit Coordinator collaborates with clinical care teams, ensuring coordination of all aspects of customer/patient care, and eventual transition out of in‑patient care. The Coordinator performs procedures related to customer/patient admission, transfer, discharge, and communication with customers/patients, guests, and clinical staff. They handle unit control and order under stressful conditions and periods of high unit activity, while utilizing effective and respectful communication with customers/patients, families, and clinical staff teams.
Primary Responsibilities
Provides services to customers/patients and families with sensitivity and respect for their care by responding to concerns, requests, or emergencies appropriately.
Serves as a resource to customers/patients and clinical staff by answering call lights within a timely manner and answering phone calls to facilitate communication between licensed practitioners and clinical staff.
Coordinates and schedules customer/patient appointments, transportation, and files all admission, discharge, and unit transfers in a timely manner while maintaining customer/patient demographic information and medical charts.
Processes licensed practitioner orders in a timely manner ensuring high quality care is given to each customer/patient, and ensures accurate order management, communicating vital information to applicable clinical staff.
Maintains Teletracking for nursing unit documenting all appropriate and accurate information, and all applicable unit equipment, ensuring a clean work environment.
Contributes to positive customer/patient experience as measured by satisfaction scores and HCAHP scores for unit and medical facility, or written compliments from customers/patients, along with consistent performance of purposeful hourly rounding and bedside shift reports.
Acts as unit SuperUser with applicable computer software applications, downtime procedures, and maintaining current forms.
May have limited access to medication storage as needed to perform requested functions.
Minimum Qualifications
Education: High School Diploma or equivalent.
Work Experience: None.
Licensure: None.
Certification: American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintain.
Proficiency in Microsoft Office – Outlook, Word, Excel, PowerPoint, etc.
Knowledge of computer hardware and software.
Ability to speak and understand the written and verbal instructions of the English language.
Skills in critical thinking and problem solving.
Ability to work in a stressful environment with customers/patients and families and respond to appropriate life‑threatening situations.
Ability to multi‑task, handling multiple priorities at once.
Preferred Qualifications
Previous experience in a healthcare environment.
Physical Requirements
Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently.
May occasionally include lifting or moving objects up to 50 pounds, with or without assistance.
May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead.
May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90 % of the assigned shift.
May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or noise.
May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines.
Communicate with others to exchange information.
Visual acuity and hand‑eye coordination to perform tasks.
Workspace may vary from open to confined.
May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
Schedule
Full‑Time, 7:00 pm‑7:00 am
Paygrade
23
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Position Summary
The Health Unit Coordinator collaborates with clinical care teams, ensuring coordination of all aspects of customer/patient care, and eventual transition out of in‑patient care. The Coordinator performs procedures related to customer/patient admission, transfer, discharge, and communication with customers/patients, guests, and clinical staff. They handle unit control and order under stressful conditions and periods of high unit activity, while utilizing effective and respectful communication with customers/patients, families, and clinical staff teams.
Primary Responsibilities
Provides services to customers/patients and families with sensitivity and respect for their care by responding to concerns, requests, or emergencies appropriately.
Serves as a resource to customers/patients and clinical staff by answering call lights within a timely manner and answering phone calls to facilitate communication between licensed practitioners and clinical staff.
Coordinates and schedules customer/patient appointments, transportation, and files all admission, discharge, and unit transfers in a timely manner while maintaining customer/patient demographic information and medical charts.
Processes licensed practitioner orders in a timely manner ensuring high quality care is given to each customer/patient, and ensures accurate order management, communicating vital information to applicable clinical staff.
Maintains Teletracking for nursing unit documenting all appropriate and accurate information, and all applicable unit equipment, ensuring a clean work environment.
Contributes to positive customer/patient experience as measured by satisfaction scores and HCAHP scores for unit and medical facility, or written compliments from customers/patients, along with consistent performance of purposeful hourly rounding and bedside shift reports.
Acts as unit SuperUser with applicable computer software applications, downtime procedures, and maintaining current forms.
May have limited access to medication storage as needed to perform requested functions.
Minimum Qualifications
Education: High School Diploma or equivalent.
Work Experience: None.
Licensure: None.
Certification: American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintain.
Proficiency in Microsoft Office – Outlook, Word, Excel, PowerPoint, etc.
Knowledge of computer hardware and software.
Ability to speak and understand the written and verbal instructions of the English language.
Skills in critical thinking and problem solving.
Ability to work in a stressful environment with customers/patients and families and respond to appropriate life‑threatening situations.
Ability to multi‑task, handling multiple priorities at once.
Preferred Qualifications
Previous experience in a healthcare environment.
Physical Requirements
Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently.
May occasionally include lifting or moving objects up to 50 pounds, with or without assistance.
May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead.
May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90 % of the assigned shift.
May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or noise.
May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines.
Communicate with others to exchange information.
Visual acuity and hand‑eye coordination to perform tasks.
Workspace may vary from open to confined.
May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
Schedule
Full‑Time, 7:00 pm‑7:00 am
Paygrade
23
#J-18808-Ljbffr