Nurse - Complex Case Unit
Staffing Solutions Organization LLC, Augusta, ME, United States
“When care gets complicated, you create the path forward for Maine’s most vulnerable.”
Nurse (RN) – Complex Case Unit (High‑Needs Care Coordination)
About the Role
Staffing Solutions Organization LLC (SSO) is seeking a Nurse (RN) to support the Complex Case Unit (CCU) within the Office of MaineCare Services. In this high‑impact role, you’ll help MaineCare and non‑MaineCare members navigate complex healthcare, financial, and placement challenges when traditional community‑based solutions are no longer sufficient. You’ll work collaboratively with providers, community partners, and multidisciplinary teams to drive safe, timely, and sustainable outcomes for individuals with high and complex needs. This position supports Maine residents of all ages, including individuals with chronic, acute, developmental, behavioral health, or psychosocial needs.
What You’ll Do
Provide guidance, problem‑solving support, and education to members, families, guardians, and care teams
Facilitate multidisciplinary case conferences for individuals without discharge plans until safe placement or resolution is achieved
Coordinate complex cases across statewide healthcare and human service systems
Partner with internal and external stakeholders, including hospitals, providers, and community agencies
Escalate high‑risk or highly complex situations to middle and senior leadership as appropriate
Maintain collaborative relationships with key DHHS program areas, including:
Office of Behavioral Health
Adult Protective Services
Children’s Protective Services
Office of Child and Family Services
Brain Injury Services
Developmental Disability Services
Apply professional judgment while maintaining an objective, member‑focused approach to care coordination
Reporting Structure
Reports directly to the Complex Case Manager
Minimum Qualifications
3+ years of progressively responsible professional nursing and/or healthcare service delivery experience
2–3 years of clinical experience with pediatric and adult populations or prior case management experience
Active Registered Nurse (RN) license in the State of Maine (Maine State Board of Nursing)
Preferred Knowledge, Skills & Experience
Strong candidates will bring:
Experience supporting individuals across the lifespan with complex physical, developmental, behavioral health, and psychosocial needs
Knowledge of MaineCare, DHHS programs, and statewide community‑based resources
Ability to build effective working relationships with:
Members, families, and guardians
Healthcare providers (hospitals, home health, private duty nursing, PCPs, specialists, therapists, and out‑of‑state providers)
Community agencies and provider associations
Strong critical thinking, data gathering, and independent decision‑making skills
Comfort working autonomously while collaborating within multidisciplinary teams
Excellent communication, organization, and problem‑solving abilities
Why Join SSO?
At SSO, we’re committed to supporting professionals who serve high‑need populations with compassion, expertise, and accountability. We offer meaningful work that makes a difference—backed by strong organizational support.
Benefits Include
Medical, dental, and vision insurance
401(k) with discretionary employer match
Paid time off and paid holidays
Flexible Spending Accounts (FSA)
Additional employee perks and wellness resources
Work Location
On‑site / hybrid based in Augusta, ME
Keywords for LinkedIn Search Visibility
Complex Case Nursing, RN Case Manager, Care Coordination, MaineCare, Medicaid, Public Health Nursing, Behavioral Health, Discharge Planning, Utilization Management, State Programs, High‑Risk Populations
#J-18808-Ljbffr
Nurse (RN) – Complex Case Unit (High‑Needs Care Coordination)
About the Role
Staffing Solutions Organization LLC (SSO) is seeking a Nurse (RN) to support the Complex Case Unit (CCU) within the Office of MaineCare Services. In this high‑impact role, you’ll help MaineCare and non‑MaineCare members navigate complex healthcare, financial, and placement challenges when traditional community‑based solutions are no longer sufficient. You’ll work collaboratively with providers, community partners, and multidisciplinary teams to drive safe, timely, and sustainable outcomes for individuals with high and complex needs. This position supports Maine residents of all ages, including individuals with chronic, acute, developmental, behavioral health, or psychosocial needs.
What You’ll Do
Provide guidance, problem‑solving support, and education to members, families, guardians, and care teams
Facilitate multidisciplinary case conferences for individuals without discharge plans until safe placement or resolution is achieved
Coordinate complex cases across statewide healthcare and human service systems
Partner with internal and external stakeholders, including hospitals, providers, and community agencies
Escalate high‑risk or highly complex situations to middle and senior leadership as appropriate
Maintain collaborative relationships with key DHHS program areas, including:
Office of Behavioral Health
Adult Protective Services
Children’s Protective Services
Office of Child and Family Services
Brain Injury Services
Developmental Disability Services
Apply professional judgment while maintaining an objective, member‑focused approach to care coordination
Reporting Structure
Reports directly to the Complex Case Manager
Minimum Qualifications
3+ years of progressively responsible professional nursing and/or healthcare service delivery experience
2–3 years of clinical experience with pediatric and adult populations or prior case management experience
Active Registered Nurse (RN) license in the State of Maine (Maine State Board of Nursing)
Preferred Knowledge, Skills & Experience
Strong candidates will bring:
Experience supporting individuals across the lifespan with complex physical, developmental, behavioral health, and psychosocial needs
Knowledge of MaineCare, DHHS programs, and statewide community‑based resources
Ability to build effective working relationships with:
Members, families, and guardians
Healthcare providers (hospitals, home health, private duty nursing, PCPs, specialists, therapists, and out‑of‑state providers)
Community agencies and provider associations
Strong critical thinking, data gathering, and independent decision‑making skills
Comfort working autonomously while collaborating within multidisciplinary teams
Excellent communication, organization, and problem‑solving abilities
Why Join SSO?
At SSO, we’re committed to supporting professionals who serve high‑need populations with compassion, expertise, and accountability. We offer meaningful work that makes a difference—backed by strong organizational support.
Benefits Include
Medical, dental, and vision insurance
401(k) with discretionary employer match
Paid time off and paid holidays
Flexible Spending Accounts (FSA)
Additional employee perks and wellness resources
Work Location
On‑site / hybrid based in Augusta, ME
Keywords for LinkedIn Search Visibility
Complex Case Nursing, RN Case Manager, Care Coordination, MaineCare, Medicaid, Public Health Nursing, Behavioral Health, Discharge Planning, Utilization Management, State Programs, High‑Risk Populations
#J-18808-Ljbffr