Project Manager
CRDN Team Crouch, Nash, TX, United States
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Job description
About CRDN
CRDN is the leading expert in textile, electronic, art, and contents restoration. We restore peace of mind to our customers after they have suffered loss due to fire, water, or wind disasters. Our expertise and commitment to excellence have made us a trusted partner for insurance companies, helping families recover from unexpected damage to their personal belongings.
Position Overview
CRDN of Little Rock is seeking a Restoration Tech/Contents Cleaner who is hard‑working, and confident in his/her ability to follow company procedure during the packout, packback, and cleaning of textiles and contents. The candidate is comfortable meeting new people, organized, has excellent communication skills, and is a team player.
Duties
The Project Manager is responsible for managing assigned projects from job start‑up through close‑out, serving as the primary liaison between customers, adjusters, field teams, and internal departments.
Project Planning & Job Setup
Review job scopes, estimates, and work authorizations
Coordinate job setup including scheduling, materials, equipment, and labor
Ensure required documentation, and approvals are in place before work begins
Establish project timelines and milestones
Customer & Adjuster Communication
Serve as the primary point of contact for homeowners, adjusters, and contractors
Provide regular project updates and manage customer expectations
Coordinate inspections, walkthroughs, and meetings
Address concerns professionally and escalate issues when necessary
Field Oversight & Coordination
Oversee day‑to‑day job progress and quality in the field
Coordinate with Operations Managers, General Manager, Sales Reps, and crews
Ensure work is performed according to scope, schedule, and standards
Identify issues early and implement corrective actions
Delivery Oversight
Contact customers no later than 48 hours after deliveries to confirm receipt of items and ensure satisfaction
Attend final deliveries to verify proper placement, condition, and completeness of all contents
Scope Management & Documentation
Ensure scopes accurately reflect work performed
Identify scope changes and prepare change orders or supplements
Maintain accurate job notes, photos, and documentation
Ensure documentation meets insurance, TPA, and company requirements
Financial & Budget Management
Monitor job costs, labor hours, and material usage
Ensure jobs remain within approved budgets
Review estimates, invoices, and billing documentation for accuracy
Quality Control & Compliance
Ensure work meets carrier guidelines, and company SOPs
Conduct quality inspections throughout the project lifecycle
Address deficiencies and ensure corrective actions are completed
Ensure compliance with safety, regulatory, and contractual requirements
Scheduling & Resource Management
Coordinate crew schedules with Operations Manager
Coordinate subcontractor schedules
Adjust schedules as needed to prevent delays or downtime
Safety & Risk Management
Enforce safety policies and PPE requirements on jobsites
Identify and address safety hazards
Ensure incidents and near misses are reported and documented
Billing & Close‑Out Support
Ensure job documentation supports accurate billing
Coordinate with billing staff to resolve discrepancies
Assist with collections and job close‑out requirements
Ensure final inspections, approvals, and customer sign‑offs are completed
Reporting & Leadership Communication
Provide regular updates to Operations Managers and General Managers
Report on job progress, risks, and performance metrics
Participate in production and leadership meetings as required
Team Collaboration & Professionalism
Work collaboratively with Sales, Production, Billing, and Management teams
Always represent the company professionally
Mentor junior staff as assigned
Continuous Improvement
Identify inefficiencies and recommend process improvements
Support training initiatives and SOP adherence
Stay current on industry standards, carrier requirements, and best practices
#J-18808-Ljbffr
401(k)
Dental insurance
Health insurance
Vision insurance
Job description
About CRDN
CRDN is the leading expert in textile, electronic, art, and contents restoration. We restore peace of mind to our customers after they have suffered loss due to fire, water, or wind disasters. Our expertise and commitment to excellence have made us a trusted partner for insurance companies, helping families recover from unexpected damage to their personal belongings.
Position Overview
CRDN of Little Rock is seeking a Restoration Tech/Contents Cleaner who is hard‑working, and confident in his/her ability to follow company procedure during the packout, packback, and cleaning of textiles and contents. The candidate is comfortable meeting new people, organized, has excellent communication skills, and is a team player.
Duties
The Project Manager is responsible for managing assigned projects from job start‑up through close‑out, serving as the primary liaison between customers, adjusters, field teams, and internal departments.
Project Planning & Job Setup
Review job scopes, estimates, and work authorizations
Coordinate job setup including scheduling, materials, equipment, and labor
Ensure required documentation, and approvals are in place before work begins
Establish project timelines and milestones
Customer & Adjuster Communication
Serve as the primary point of contact for homeowners, adjusters, and contractors
Provide regular project updates and manage customer expectations
Coordinate inspections, walkthroughs, and meetings
Address concerns professionally and escalate issues when necessary
Field Oversight & Coordination
Oversee day‑to‑day job progress and quality in the field
Coordinate with Operations Managers, General Manager, Sales Reps, and crews
Ensure work is performed according to scope, schedule, and standards
Identify issues early and implement corrective actions
Delivery Oversight
Contact customers no later than 48 hours after deliveries to confirm receipt of items and ensure satisfaction
Attend final deliveries to verify proper placement, condition, and completeness of all contents
Scope Management & Documentation
Ensure scopes accurately reflect work performed
Identify scope changes and prepare change orders or supplements
Maintain accurate job notes, photos, and documentation
Ensure documentation meets insurance, TPA, and company requirements
Financial & Budget Management
Monitor job costs, labor hours, and material usage
Ensure jobs remain within approved budgets
Review estimates, invoices, and billing documentation for accuracy
Quality Control & Compliance
Ensure work meets carrier guidelines, and company SOPs
Conduct quality inspections throughout the project lifecycle
Address deficiencies and ensure corrective actions are completed
Ensure compliance with safety, regulatory, and contractual requirements
Scheduling & Resource Management
Coordinate crew schedules with Operations Manager
Coordinate subcontractor schedules
Adjust schedules as needed to prevent delays or downtime
Safety & Risk Management
Enforce safety policies and PPE requirements on jobsites
Identify and address safety hazards
Ensure incidents and near misses are reported and documented
Billing & Close‑Out Support
Ensure job documentation supports accurate billing
Coordinate with billing staff to resolve discrepancies
Assist with collections and job close‑out requirements
Ensure final inspections, approvals, and customer sign‑offs are completed
Reporting & Leadership Communication
Provide regular updates to Operations Managers and General Managers
Report on job progress, risks, and performance metrics
Participate in production and leadership meetings as required
Team Collaboration & Professionalism
Work collaboratively with Sales, Production, Billing, and Management teams
Always represent the company professionally
Mentor junior staff as assigned
Continuous Improvement
Identify inefficiencies and recommend process improvements
Support training initiatives and SOP adherence
Stay current on industry standards, carrier requirements, and best practices
#J-18808-Ljbffr