Content Technician
ServiceMaster Clean of Fraser Valley, Frisco, TX, United States
Benefits
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Donation matching
Employee discounts
Free uniforms
Health insurance
Help or transport service
Opportunity for advancement
Paid time off
Parental leave
Profit sharing
Relocation bonus
Stock options plan
Training & development
Vision insurance
Wellness resources
Content Technician
SERVPRO of South Frisco is seeking a reliable and detail-oriented Content Technician to support contents restoration operations on residential and commercial loss sites. This role is responsible for assisting with pack-outs and pack-backs, cleaning and inventorying customer belongings, and ensuring SERVPRO’s high standards of quality, safety, and customer service are met.
Key Responsibilities
Contents Restoration Operations
Perform contents restoration tasks including pack-outs, cleaning, storage, and pack-backs
Assess damaged contents and follow appropriate restoration methods as directed
Accurately inventory, label, document, and photograph customer belongings
Assist with contents cleaning (on-site and off-site), deodorization, and storage procedures
Handle customer contents with care and help return items to pre-loss condition whenever possible
Team Support
Work closely with supervisors and team members to complete jobs efficiently
Follow daily work assignments and meet productivity expectations
Comply with SERVPRO standards, safety protocols, and company policies
Communicate effectively with team members regarding job progress and needs
Customer Service
Interact professionally and empathetically with customers during stressful situations
Answer basic customer questions regarding contents handling and restoration processes
Represent the SERVPRO brand positively on every job site
Documentation & Compliance
Complete job documentation accurately and on time (inventory lists, job notes, photos)
Coordinate with production management and office staff as needed
Perform work in accordance with industry standards (IICRC guidelines when applicable)
Safety & Equipment
Follow all safety procedures and properly use required PPE
Assist in maintaining contents cleaning equipment, vehicles, and storage areas
Report equipment issues or safety concerns promptly
Qualifications
High school diploma or equivalent (required)
Previous experience in contents restoration, moving, warehousing, or cleaning preferred
Strong organizational and time-management skills
Ability to lift, carry, and move contents (up to 50 lbs)
Valid driver’s license with a clean driving record
Comfortable using mobile apps, inventory systems, and basic computer programs
Skills & Attributes
Strong attention to detail
Excellent communication and customer service skills
Ability to manage multiple tasks and meet deadlines
Problem-solving mindset
Professional, dependable, and team-oriented
Work Environment
On-call availability may be required for emergency response
Work performed in residential and commercial properties affected by water, fire, or mold damage
Why Join SERVPRO of South Frisco?
Opportunity for growth within a respected restoration franchise
Hands-on role with a supportive team
Meaningful work helping customers recover after disasters
#J-18808-Ljbffr
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Donation matching
Employee discounts
Free uniforms
Health insurance
Help or transport service
Opportunity for advancement
Paid time off
Parental leave
Profit sharing
Relocation bonus
Stock options plan
Training & development
Vision insurance
Wellness resources
Content Technician
SERVPRO of South Frisco is seeking a reliable and detail-oriented Content Technician to support contents restoration operations on residential and commercial loss sites. This role is responsible for assisting with pack-outs and pack-backs, cleaning and inventorying customer belongings, and ensuring SERVPRO’s high standards of quality, safety, and customer service are met.
Key Responsibilities
Contents Restoration Operations
Perform contents restoration tasks including pack-outs, cleaning, storage, and pack-backs
Assess damaged contents and follow appropriate restoration methods as directed
Accurately inventory, label, document, and photograph customer belongings
Assist with contents cleaning (on-site and off-site), deodorization, and storage procedures
Handle customer contents with care and help return items to pre-loss condition whenever possible
Team Support
Work closely with supervisors and team members to complete jobs efficiently
Follow daily work assignments and meet productivity expectations
Comply with SERVPRO standards, safety protocols, and company policies
Communicate effectively with team members regarding job progress and needs
Customer Service
Interact professionally and empathetically with customers during stressful situations
Answer basic customer questions regarding contents handling and restoration processes
Represent the SERVPRO brand positively on every job site
Documentation & Compliance
Complete job documentation accurately and on time (inventory lists, job notes, photos)
Coordinate with production management and office staff as needed
Perform work in accordance with industry standards (IICRC guidelines when applicable)
Safety & Equipment
Follow all safety procedures and properly use required PPE
Assist in maintaining contents cleaning equipment, vehicles, and storage areas
Report equipment issues or safety concerns promptly
Qualifications
High school diploma or equivalent (required)
Previous experience in contents restoration, moving, warehousing, or cleaning preferred
Strong organizational and time-management skills
Ability to lift, carry, and move contents (up to 50 lbs)
Valid driver’s license with a clean driving record
Comfortable using mobile apps, inventory systems, and basic computer programs
Skills & Attributes
Strong attention to detail
Excellent communication and customer service skills
Ability to manage multiple tasks and meet deadlines
Problem-solving mindset
Professional, dependable, and team-oriented
Work Environment
On-call availability may be required for emergency response
Work performed in residential and commercial properties affected by water, fire, or mold damage
Why Join SERVPRO of South Frisco?
Opportunity for growth within a respected restoration franchise
Hands-on role with a supportive team
Meaningful work helping customers recover after disasters
#J-18808-Ljbffr