PRODUCT SUPPORT SPECIALIST
Aston Carter, Neenah, WI, United States
Job Description
The Data Entry Specialist serves as the initial point of contact for processing client orders and supporting administrative workflows. The role requires you to accurately enter and manage 70–80% of order-related tasks independently.
Responsibilities
Process client orders using company platforms, ensuring accuracy and timeliness while meeting departmental metrics for volume and turnaround time.
Support administrative workflows related to order fulfillment, including documentation, tracking, and system updates.
Provide guidance on navigating software applications and hardware tools used in order processing.
Independently identify and resolve order discrepancies using established procedures and critical thinking.
Escalate complex or non-standard order issues to appropriate teams to ensure seamless client service.
Maintain detailed records of all order-related interactions, updates, and resolutions in tracking systems.
Skills and Qualifications Required
High School Diploma or GED required.
1+ year of experience in order entry, data entry, or administrative support, preferably in a high-volume, service‑oriented environment.
Ability to learn and navigate various order management systems.
Strong attention to detail and commitment to accuracy.
Proficient in using a PC and navigating multiple systems and applications.
Ability to manage connected devices and software tools related to order processing.
Comfortable working in a fast‑paced, deadline‑driven environment.
Strong problem‑solving and analytical skills.
Work Environment
This position requires working 100% onsite, Monday through Friday, from 7:00 am to 3:30 pm. Initial training is conducted Monday through Friday, from 8:00 am to 4:30 pm.
Job Type & Location
Contract to Hire position based out of Neenah, WI.
Pay and Benefits
The pay range for this position is $20.00 – $20.50/hr.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short‑ and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
Hybrid position in Neenah, WI.
Application Deadline
This position is anticipated to close on May 5, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com.
#J-18808-Ljbffr
The Data Entry Specialist serves as the initial point of contact for processing client orders and supporting administrative workflows. The role requires you to accurately enter and manage 70–80% of order-related tasks independently.
Responsibilities
Process client orders using company platforms, ensuring accuracy and timeliness while meeting departmental metrics for volume and turnaround time.
Support administrative workflows related to order fulfillment, including documentation, tracking, and system updates.
Provide guidance on navigating software applications and hardware tools used in order processing.
Independently identify and resolve order discrepancies using established procedures and critical thinking.
Escalate complex or non-standard order issues to appropriate teams to ensure seamless client service.
Maintain detailed records of all order-related interactions, updates, and resolutions in tracking systems.
Skills and Qualifications Required
High School Diploma or GED required.
1+ year of experience in order entry, data entry, or administrative support, preferably in a high-volume, service‑oriented environment.
Ability to learn and navigate various order management systems.
Strong attention to detail and commitment to accuracy.
Proficient in using a PC and navigating multiple systems and applications.
Ability to manage connected devices and software tools related to order processing.
Comfortable working in a fast‑paced, deadline‑driven environment.
Strong problem‑solving and analytical skills.
Work Environment
This position requires working 100% onsite, Monday through Friday, from 7:00 am to 3:30 pm. Initial training is conducted Monday through Friday, from 8:00 am to 4:30 pm.
Job Type & Location
Contract to Hire position based out of Neenah, WI.
Pay and Benefits
The pay range for this position is $20.00 – $20.50/hr.
Benefits may include:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short‑ and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
Hybrid position in Neenah, WI.
Application Deadline
This position is anticipated to close on May 5, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com.
#J-18808-Ljbffr