Systems Tools Administrator
Arizona Staffing, Phoenix, AZ, United States
IT Associate Administrator
We are seeking a technically proficient IT Associate Administrator to serve as the primary owner and administrator for critical IT operations platforms. This role is responsible for the day-to-day administration, configuration, development, and support of tools such as Jira, ServiceDesk Plus, FireHydrant, and other operational systems. The IT Associate Administrator serves as the subject-matter expert for these platforms, enabling efficient workflows, accurate data, and reliable operational reporting across IT.
You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.
Key Responsibilities:
Primary Tools Administration: Serve as the system owner and administrator for IT operations tools, including Jira, ServiceDesk Plus, FireHydrant, and related platforms. Manage configurations, permissions, workflows, automations, and integrations to support operational needs.
Platform Development & Optimization: Design, build, and enhance workflows, forms, dashboards, reports, and automations that improve operational efficiency, data quality, and visibility for IT leadership and stakeholders.
User Support & Enablement: Act as the primary point of contact for tool-related questions, troubleshooting, and guidance. Provide clear answers, best practices, and hands-on support to ensure teams use platforms correctly and consistently.
Operational Data & Reporting: Maintain accurate system data and develop reporting that supports incident management, service management, change management, and operational metrics. Ensuring platforms are reliable sources of truth.
Process Alignment: Partner with IT Operations, TOC, Helpdesk, ITAM, and Resilience teams to ensure tools reflect documented processes and support compliance, audit, and operational requirements.
Lifecycle Management: Own platform health, including upgrades, feature rollouts, deprecations, access reviews, and vendor coordination. Ensure changes are tested and communicated appropriately.
Documentation & Knowledge Sharing: Maintain clear, practical documentation for configurations, standards, and common use cases so platforms remain supportable and scalable.
Requirements:
Tools Expertise: Hands-on experience administering platforms such as Jira, ServiceDesk Plus, FireHydrant, ServiceNow, or similar IT operations tools.
Systems Thinking: Ability to translate operational needs into clean system designs that balance flexibility, governance, and usability.
Technical Aptitude: Comfort with workflows, automation logic, permissions models, integrations, and data structures.
Problem Solving: Strong troubleshooting skills with the ability to diagnose configuration issues, user errors, or process gaps quickly and effectively.
Communication: Ability to explain technical configurations and limitations clearly to both technical and non-technical audiences.
Experience: 3 years of experience in IT operations, systems administration, platform administration, or a closely related role.
Operational Mindset: Understands that these platforms are operational systems, not just tools, and prioritizes reliability, clarity, and consistency.
Builder Mentality: Enjoys designing workflows and automations that reduce manual work and improve operational outcomes.
Trusted Expert: Becomes the go-to person for how the tools work, why they are configured in a certain way, and how to use them effectively.
Continuous Improver: Actively looks for opportunities to refine configurations, simplify processes, and improve user experience over time.
Knowledge of the ITIL framework.
About Consumer Cellular
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart.
Pay & Benefits Data
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.
Competitive base pay with potential for shift differential, overtime and bonus pay
Medical insurance (98% company-paid for full-time employee only coverage)
Dental and Vision insurance (100% company-paid for full-time employee only coverage)
401(k) company match of 100% up to 6% of your pay
Discounted Consumer Cellular wireless phone plan for employees
Paid Time Off (PTO) available following a 30-day waiting period
6 company-paid holidays plus 16 hours of floating holiday accrual per year
Flexible Spending Accounts (FSA) for health care and dependent care expenses
Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
Long-Term Disability insurance (100% company-paid)
Employee Assistance Program (100% company-paid)
Education reimbursement
Employee rewards program
Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
Pre-employment background check and drug screen is required.
Primary Location: United States-Arizona-Phoenix 17500 North Black Canyon Hwy Phoenix 85053
Other Locations: United States-Arizona-Scottsdale
Job: Information Technology
Travel: Yes, 5 % of the Time
Schedule: Full-time
Req ID: 260306
We are seeking a technically proficient IT Associate Administrator to serve as the primary owner and administrator for critical IT operations platforms. This role is responsible for the day-to-day administration, configuration, development, and support of tools such as Jira, ServiceDesk Plus, FireHydrant, and other operational systems. The IT Associate Administrator serves as the subject-matter expert for these platforms, enabling efficient workflows, accurate data, and reliable operational reporting across IT.
You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.
Key Responsibilities:
Primary Tools Administration: Serve as the system owner and administrator for IT operations tools, including Jira, ServiceDesk Plus, FireHydrant, and related platforms. Manage configurations, permissions, workflows, automations, and integrations to support operational needs.
Platform Development & Optimization: Design, build, and enhance workflows, forms, dashboards, reports, and automations that improve operational efficiency, data quality, and visibility for IT leadership and stakeholders.
User Support & Enablement: Act as the primary point of contact for tool-related questions, troubleshooting, and guidance. Provide clear answers, best practices, and hands-on support to ensure teams use platforms correctly and consistently.
Operational Data & Reporting: Maintain accurate system data and develop reporting that supports incident management, service management, change management, and operational metrics. Ensuring platforms are reliable sources of truth.
Process Alignment: Partner with IT Operations, TOC, Helpdesk, ITAM, and Resilience teams to ensure tools reflect documented processes and support compliance, audit, and operational requirements.
Lifecycle Management: Own platform health, including upgrades, feature rollouts, deprecations, access reviews, and vendor coordination. Ensure changes are tested and communicated appropriately.
Documentation & Knowledge Sharing: Maintain clear, practical documentation for configurations, standards, and common use cases so platforms remain supportable and scalable.
Requirements:
Tools Expertise: Hands-on experience administering platforms such as Jira, ServiceDesk Plus, FireHydrant, ServiceNow, or similar IT operations tools.
Systems Thinking: Ability to translate operational needs into clean system designs that balance flexibility, governance, and usability.
Technical Aptitude: Comfort with workflows, automation logic, permissions models, integrations, and data structures.
Problem Solving: Strong troubleshooting skills with the ability to diagnose configuration issues, user errors, or process gaps quickly and effectively.
Communication: Ability to explain technical configurations and limitations clearly to both technical and non-technical audiences.
Experience: 3 years of experience in IT operations, systems administration, platform administration, or a closely related role.
Operational Mindset: Understands that these platforms are operational systems, not just tools, and prioritizes reliability, clarity, and consistency.
Builder Mentality: Enjoys designing workflows and automations that reduce manual work and improve operational outcomes.
Trusted Expert: Becomes the go-to person for how the tools work, why they are configured in a certain way, and how to use them effectively.
Continuous Improver: Actively looks for opportunities to refine configurations, simplify processes, and improve user experience over time.
Knowledge of the ITIL framework.
About Consumer Cellular
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart.
Pay & Benefits Data
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.
Competitive base pay with potential for shift differential, overtime and bonus pay
Medical insurance (98% company-paid for full-time employee only coverage)
Dental and Vision insurance (100% company-paid for full-time employee only coverage)
401(k) company match of 100% up to 6% of your pay
Discounted Consumer Cellular wireless phone plan for employees
Paid Time Off (PTO) available following a 30-day waiting period
6 company-paid holidays plus 16 hours of floating holiday accrual per year
Flexible Spending Accounts (FSA) for health care and dependent care expenses
Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
Long-Term Disability insurance (100% company-paid)
Employee Assistance Program (100% company-paid)
Education reimbursement
Employee rewards program
Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.
Pre-employment background check and drug screen is required.
Primary Location: United States-Arizona-Phoenix 17500 North Black Canyon Hwy Phoenix 85053
Other Locations: United States-Arizona-Scottsdale
Job: Information Technology
Travel: Yes, 5 % of the Time
Schedule: Full-time
Req ID: 260306