Customer Care Specialist (On-Site)
Neumo Group LLC., Fort Wayne, IN, United States
Customer Care Associate
The Neumo Customer Care Call Center provides 24/7 assistance to its customers across the United States and Canada. As a Customer Care Associate, you will serve as a direct point of contact for customers to ensure their inquiries and concerns are resolved fairly and effectively. You will demonstrate ownership by instilling confidence through clear, professional communication and timely issue resolution.
Duties and Responsibilities
Answers inquiries from customers about services and programs offered by Neumo
Explains processes and procedures for loading, and changing material associated with various self-service terminals
Performs research to respond to customer inquiries
Provides accurate, timely information meeting the customer's needs through problem resolution
Escalates customer issues or concerns to next level support and/or management as appropriate
Maintains customer confidentiality while complying with privacy regulations
Professional and solution oriented
Learn, retain, and apply information about programs and services
Comprehension of virtual assistance
Remotely access equipment to troubleshoot and resolve hardware and software issues
Dispatch field technicians
Perform other duties as assigned
Education and Experience
Minimum of a High School diploma/GED or Associate's Degree in lieu of required experience
1-3 years of experience, preferably in a customer care setting
Knowledge, Skills and Abilities
Strong verbal and written communication skills
Ability to multi-task and navigate through multiple systems
Ability to work with others in a team environment
Demonstrates the ability to use sound judgement and discretion regarding confidential information
Demonstrates ability to work in a fast-paced environment
Demonstrates strong interpersonal skills with a collaborative style
Work Environment
Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.
Physical Demands
Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.
Neumo Summary
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
The Neumo Customer Care Call Center provides 24/7 assistance to its customers across the United States and Canada. As a Customer Care Associate, you will serve as a direct point of contact for customers to ensure their inquiries and concerns are resolved fairly and effectively. You will demonstrate ownership by instilling confidence through clear, professional communication and timely issue resolution.
Duties and Responsibilities
Answers inquiries from customers about services and programs offered by Neumo
Explains processes and procedures for loading, and changing material associated with various self-service terminals
Performs research to respond to customer inquiries
Provides accurate, timely information meeting the customer's needs through problem resolution
Escalates customer issues or concerns to next level support and/or management as appropriate
Maintains customer confidentiality while complying with privacy regulations
Professional and solution oriented
Learn, retain, and apply information about programs and services
Comprehension of virtual assistance
Remotely access equipment to troubleshoot and resolve hardware and software issues
Dispatch field technicians
Perform other duties as assigned
Education and Experience
Minimum of a High School diploma/GED or Associate's Degree in lieu of required experience
1-3 years of experience, preferably in a customer care setting
Knowledge, Skills and Abilities
Strong verbal and written communication skills
Ability to multi-task and navigate through multiple systems
Ability to work with others in a team environment
Demonstrates the ability to use sound judgement and discretion regarding confidential information
Demonstrates ability to work in a fast-paced environment
Demonstrates strong interpersonal skills with a collaborative style
Work Environment
Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.
Physical Demands
Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.
Neumo Summary
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.