Application Support Analyst
Tucker Parker Smith Group, Scottsdale, AZ, United States
Job Title: Application Support Analyst I
Pay:
$4345/hour
Type:
Contract-to-Hire
Location:
Phoenix, AZ (85028) (Hybrid: MondayThursday on-site)
About the Organization
This organization is a leading owner and operator of retail real estate, specializing in developing, leasing, and managing high-quality shopping destinations that connect communities with premium brands and experiences.
Overview
The Application Support Analyst I (ASA I) provides Tier 12 technical and functional support for enterprise business applications, with a primary focus on Yardi property management systems. This role is responsible for maintaining day-to-day application operations, including troubleshooting, access management, routine configuration, and supporting system releases.
Working under moderate supervision, the ASA I collaborates with cross-functional teams including Finance, Property Operations, IT, and external vendors to ensure systems remain stable, secure, and effective.
Key Responsibilities:
Operational Application Support (Tier 12)
Provide support for enterprise applications, including property management and document platforms
Manage service desk intake, ticket triage, prioritization, and routing
Troubleshoot and resolve application issues; escalate complex problems as needed
Coordinate with vendors to log and track system issues through resolution
Administer user access and permissions in accordance with established standards
Conduct access reviews and support audit processes
Execute data corrections with proper validation and documentation
Maintain knowledge base articles, runbooks, and operational documentation
Business Cycle Support
Assist with key business processes such as budgeting cycles, data validation, and reporting workflows
Configuration & Maintenance
Perform minor configuration updates and workflow adjustments
Maintain role templates and support segregation-of-duties compliance
Ensure data accuracy across systems
Coordinate with internal teams and vendors on larger system updates
Testing & Release Management
Execute regression and smoke testing for system updates and releases
Participate in release planning, deployment coordination, and communication efforts
Assist with change management processes and documentation
Qualifications & Expectations:
Experience:
13+ years supporting enterprise applications in an IT environment
Experience with Yardi is a PLUS!
Technical Knowledge:
Yard, Box, Docusign
Basic understanding of ERP systems and application workflows
Familiarity with user access controls and data integrity practices
Working knowledge of SQL for queries and data validation
Compliance & Security:
Understanding of cybersecurity, risk management, and data privacy principles
Documentation:
Ability to create and follow clear technical documentation
Vendor Coordination:
Experience working with external vendors for issue resolution
Please submit your resume in Word or PDF format to be considered.
Pay:
$4345/hour
Type:
Contract-to-Hire
Location:
Phoenix, AZ (85028) (Hybrid: MondayThursday on-site)
About the Organization
This organization is a leading owner and operator of retail real estate, specializing in developing, leasing, and managing high-quality shopping destinations that connect communities with premium brands and experiences.
Overview
The Application Support Analyst I (ASA I) provides Tier 12 technical and functional support for enterprise business applications, with a primary focus on Yardi property management systems. This role is responsible for maintaining day-to-day application operations, including troubleshooting, access management, routine configuration, and supporting system releases.
Working under moderate supervision, the ASA I collaborates with cross-functional teams including Finance, Property Operations, IT, and external vendors to ensure systems remain stable, secure, and effective.
Key Responsibilities:
Operational Application Support (Tier 12)
Provide support for enterprise applications, including property management and document platforms
Manage service desk intake, ticket triage, prioritization, and routing
Troubleshoot and resolve application issues; escalate complex problems as needed
Coordinate with vendors to log and track system issues through resolution
Administer user access and permissions in accordance with established standards
Conduct access reviews and support audit processes
Execute data corrections with proper validation and documentation
Maintain knowledge base articles, runbooks, and operational documentation
Business Cycle Support
Assist with key business processes such as budgeting cycles, data validation, and reporting workflows
Configuration & Maintenance
Perform minor configuration updates and workflow adjustments
Maintain role templates and support segregation-of-duties compliance
Ensure data accuracy across systems
Coordinate with internal teams and vendors on larger system updates
Testing & Release Management
Execute regression and smoke testing for system updates and releases
Participate in release planning, deployment coordination, and communication efforts
Assist with change management processes and documentation
Qualifications & Expectations:
Experience:
13+ years supporting enterprise applications in an IT environment
Experience with Yardi is a PLUS!
Technical Knowledge:
Yard, Box, Docusign
Basic understanding of ERP systems and application workflows
Familiarity with user access controls and data integrity practices
Working knowledge of SQL for queries and data validation
Compliance & Security:
Understanding of cybersecurity, risk management, and data privacy principles
Documentation:
Ability to create and follow clear technical documentation
Vendor Coordination:
Experience working with external vendors for issue resolution
Please submit your resume in Word or PDF format to be considered.