PSC Coordinator

Massachusetts General Hospital - 789 Central Avenue - Responsibilities: Coordinate the day-to-day operations of the patient service center, ensuring smooth and efficient patient registration processes.; Provide support, guidance, and training to registration staff to ensure compliance with hospital policies, procedures, and quality standards.; Interact with patients, assist with registration inquiries, resolve issues, and handle complex cases or escalated concerns to ensure exceptional customer service.; Oversee insurance verification processes, ensuring accuracy and completeness of insurance details while assisting patients with insurance-related queries.; Generate reports on registration metrics, analyze data to identify trends, and recommend improvements in processes or staff training.