Operational Support Officer (Building and Welcome Specialist)
VONNE (Voluntary Organisations' Network North East), Newcastle, CA, United States
Job Details
Contract type: Permanent. Role type: Employment. Hours: Full time. Application deadline: Monday, May 11, 2026 - 09:00. Based: Newcastle. Salary: £26,409 – £27,742. Salary type: Salary Scale.
Job Title
Operational Support Officer (Building and Welcome Specialist)
About Newcastle Carers
We support adults, children and young people who care for someone living in Newcastle‑upon‑Tyne. Our services are free, confidential and non‑judgemental, helping carers find ways to make their caring situation more manageable. Our vision is to improve the quality of life for carers of all ages and help them overcome the challenges they face. We are a team of passionate people dedicated to supporting carers of all ages. Our values incorporate every aspect of our work: Empowering, Inclusive, People‑Focused, and Empathetic.
Job Summary
We’re looking for an organised and enthusiastic Operational Support Officer to join our team at Newcastle Carers, a successful and well‑established charity. This role is an exciting opportunity for an individual with excellent communication skills to make a real difference and impact in our organisation. You’ll work closely with staff members, volunteers, service users and professionals to ensure the delivery of our support is effective and efficient; you will be the first point of contact for people accessing our service. Providing excellent communication, organisation and administrative support will be critical to your work.
Responsibilities
Act as the first point of contact for people accessing the service.
Provide excellent communication, organisation and administrative support.
Work closely with staff members, volunteers, service users and professionals to ensure effective and efficient support delivery.
Support building and welcome functions, ensuring the Centre is safe and welcoming.
Monitor effective use of CRM systems.
Communicate with carers and professionals as required.
Qualifications
Proven experience in communications and liaising with members of the public and professionals.
Strong interpersonal skills and confidence in multi‑tasking, working to deadlines and using IT systems effectively.
Experience in an office administration environment.
Motivated to provide support across the organisation and build lasting impact.
Additional Notes
We welcome applicants who do not meet every single requirement of this role and are excited about the role but whose experience does not match perfectly.
Benefits
An inclusive and values‑based environment.
Flexible working from day one – a truly flexible working culture.
TOIL (Time Off In Lieu).
Workplace pension scheme.
A generous holiday entitlement and special leave.
Training and development opportunities.
The opportunity to work as part of a team of passionate people with a great sense of humour.
Free tea and coffee, with occasional cakes and chocolates, and healthy snacks.
Application Process
Application deadline: Monday 11 May 2026, 9am. Interview dates: Wednesday 20 May 2026 and Thursday 21 May 2026. For further information, please see the supporting documents.
Equal Opportunity
Newcastle Carers is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Newcastle Carers complies fully with the DBS Code of Practice and treats all applicants for positions fairly. Any information you give will be confidential and only considered in relation to your application. For those candidates invited for an interview, relevant criminal records will be discussed to assess job related risks.
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Contract type: Permanent. Role type: Employment. Hours: Full time. Application deadline: Monday, May 11, 2026 - 09:00. Based: Newcastle. Salary: £26,409 – £27,742. Salary type: Salary Scale.
Job Title
Operational Support Officer (Building and Welcome Specialist)
About Newcastle Carers
We support adults, children and young people who care for someone living in Newcastle‑upon‑Tyne. Our services are free, confidential and non‑judgemental, helping carers find ways to make their caring situation more manageable. Our vision is to improve the quality of life for carers of all ages and help them overcome the challenges they face. We are a team of passionate people dedicated to supporting carers of all ages. Our values incorporate every aspect of our work: Empowering, Inclusive, People‑Focused, and Empathetic.
Job Summary
We’re looking for an organised and enthusiastic Operational Support Officer to join our team at Newcastle Carers, a successful and well‑established charity. This role is an exciting opportunity for an individual with excellent communication skills to make a real difference and impact in our organisation. You’ll work closely with staff members, volunteers, service users and professionals to ensure the delivery of our support is effective and efficient; you will be the first point of contact for people accessing our service. Providing excellent communication, organisation and administrative support will be critical to your work.
Responsibilities
Act as the first point of contact for people accessing the service.
Provide excellent communication, organisation and administrative support.
Work closely with staff members, volunteers, service users and professionals to ensure effective and efficient support delivery.
Support building and welcome functions, ensuring the Centre is safe and welcoming.
Monitor effective use of CRM systems.
Communicate with carers and professionals as required.
Qualifications
Proven experience in communications and liaising with members of the public and professionals.
Strong interpersonal skills and confidence in multi‑tasking, working to deadlines and using IT systems effectively.
Experience in an office administration environment.
Motivated to provide support across the organisation and build lasting impact.
Additional Notes
We welcome applicants who do not meet every single requirement of this role and are excited about the role but whose experience does not match perfectly.
Benefits
An inclusive and values‑based environment.
Flexible working from day one – a truly flexible working culture.
TOIL (Time Off In Lieu).
Workplace pension scheme.
A generous holiday entitlement and special leave.
Training and development opportunities.
The opportunity to work as part of a team of passionate people with a great sense of humour.
Free tea and coffee, with occasional cakes and chocolates, and healthy snacks.
Application Process
Application deadline: Monday 11 May 2026, 9am. Interview dates: Wednesday 20 May 2026 and Thursday 21 May 2026. For further information, please see the supporting documents.
Equal Opportunity
Newcastle Carers is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Newcastle Carers complies fully with the DBS Code of Practice and treats all applicants for positions fairly. Any information you give will be confidential and only considered in relation to your application. For those candidates invited for an interview, relevant criminal records will be discussed to assess job related risks.
#J-18808-Ljbffr