Merchandising Assistant Store Manager, in Training
The Home Depot, New Orleans, LA, United States
Position Purpose
Merchandising Assistant Store Manager in Training (MASM‑IT) will gain hands‑on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM‑IT will undergo a comprehensive training program that includes hands‑on experience, mentorship, and leadership development. Throughout their training, MASMs will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation. MASMs will collaborate with the Store Manager, Assistant Store Managers (ASMs), and Merchandising field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success and ensuring smooth department operations. MASM‑ITs are expected to lead by example, uphold, maintain, and support all lawful company policies and positions. During the MASM‑IT training period, which will last up to 6 weeks, you will be learning to execute MASM key responsibilities.
Key Responsibilities
15% – Customer Experience: Supervising associates in the selling effort, leading the GET culture, and setting the example. Drive customer service and associate engagement throughout the store; ensure customer concerns are resolved effectively and take necessary actions promptly.
10% – Operations Management: Perform opening, closing, MOD, and other whole‑store focus responsibilities. Adhere to all company policies and procedures and hold associates accountable for them. Command store standard operating procedures (SOPs), especially those involving safety compliance, and learn tactics to maintain process accuracy and mitigate shrink.
10% – Safety: Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
15% – Sales and Productivity: Work with key partners to plan merchandise placement, signage, and support stock integrity through inventory management. Learn to maintain and operate all store equipment and systems and manage daily financial operations.
50% – Training and Preparing for Assistant Manager Position: Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics that support key accountabilities: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for installed sales/special orders and product sales. Learn and demonstrate the performance‑management process, including review of associate performance and execution of the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
Direct Manager/Direct Reports
This position typically reports to the Store Manager.
This position has 0 direct reports.
Travel Requirements
Typically requires overnight travel less than 5% of the time.
Physical Requirements
Must continuously stand or walk or regularly require lifting/handling/carrying material or equipment of moderate weight (8‑20 pounds).
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
Demonstrated ability to collaborate and work effectively with cross‑functional teams.
Minimum Education
The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education
The knowledge, skills, and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Minimum Years Of Work Experience
1 year.
Preferred Years Of Work Experience
3 years.
Minimum Leadership Experience
3 years.
Preferred Leadership Experience
3 years.
Certifications
None.
Competencies
Action oriented.
Collaborates.
Customer focus.
Drives results.
Resourcefulness.
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Merchandising Assistant Store Manager in Training (MASM‑IT) will gain hands‑on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM‑IT will undergo a comprehensive training program that includes hands‑on experience, mentorship, and leadership development. Throughout their training, MASMs will become familiar with Manager on Duty duties and will learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation. MASMs will collaborate with the Store Manager, Assistant Store Managers (ASMs), and Merchandising field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success and ensuring smooth department operations. MASM‑ITs are expected to lead by example, uphold, maintain, and support all lawful company policies and positions. During the MASM‑IT training period, which will last up to 6 weeks, you will be learning to execute MASM key responsibilities.
Key Responsibilities
15% – Customer Experience: Supervising associates in the selling effort, leading the GET culture, and setting the example. Drive customer service and associate engagement throughout the store; ensure customer concerns are resolved effectively and take necessary actions promptly.
10% – Operations Management: Perform opening, closing, MOD, and other whole‑store focus responsibilities. Adhere to all company policies and procedures and hold associates accountable for them. Command store standard operating procedures (SOPs), especially those involving safety compliance, and learn tactics to maintain process accuracy and mitigate shrink.
10% – Safety: Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
15% – Sales and Productivity: Work with key partners to plan merchandise placement, signage, and support stock integrity through inventory management. Learn to maintain and operate all store equipment and systems and manage daily financial operations.
50% – Training and Preparing for Assistant Manager Position: Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics that support key accountabilities: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for installed sales/special orders and product sales. Learn and demonstrate the performance‑management process, including review of associate performance and execution of the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
Direct Manager/Direct Reports
This position typically reports to the Store Manager.
This position has 0 direct reports.
Travel Requirements
Typically requires overnight travel less than 5% of the time.
Physical Requirements
Must continuously stand or walk or regularly require lifting/handling/carrying material or equipment of moderate weight (8‑20 pounds).
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
Demonstrated ability to collaborate and work effectively with cross‑functional teams.
Minimum Education
The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education
The knowledge, skills, and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Minimum Years Of Work Experience
1 year.
Preferred Years Of Work Experience
3 years.
Minimum Leadership Experience
3 years.
Preferred Leadership Experience
3 years.
Certifications
None.
Competencies
Action oriented.
Collaborates.
Customer focus.
Drives results.
Resourcefulness.
#J-18808-Ljbffr