Patient Collections Representative

Medical University of South Carolina - - Responsibilities: Handle inbound and outbound collection calls to and from patients, guarantors and third parties to effectively manage customer accounts, resolve patient questions and provide customer service.; Manage a heavy volume of Patient Accounts in a work queue environment, collecting accounts via on-line payments, promises, and payment plans while resolving any accounting issues, disputes or customer complaints in a customer service friendly and professional manner.; Assist patients in completing and applying for financial assistance as needed.; Update patient demographics, insurance information and guarantor information to maintain accurate patient information.; Accurately and consistently document all collection actions and fully document all collection conversations.