Administrative Operations Specialist II
JM Test Systems, Mattoon, IL, United States
Administrative Operations Specialist II
The Administrative Operations Specialist II, also known as the ESL PPE Rotation Specialist, is responsible for assisting customers with the maintenance of previously tested equipment and ensuring compliance with NFPA 70E training requirements. This role primarily involves direct communication with customers by responding to product or service requests, answering inquiries, and addressing concerns, with the goal of achieving high customer satisfaction.
Primary Responsibilities PPE Rotation Management:
Manage the scheduling and tracking of PPE rotation and maintenance.
Ensure equipment is maintained and tested in compliance with safety standards and NFPA 70E regulations.
Coordinate with internal teams and vendors to facilitate timely testing, repair, and replacement of PPE.
Maintain accurate records of equipment status, testing history, and rotation cycles.
Generate reports related to PPE inventory and compliance.
Secondary Responsibilities Customer Service:
Respond promptly and professionally to customer requests and inquiries.
Address and resolve customer concerns or escalate as appropriate.
Communicate clearly regarding product availability, order status, and service timelines.
Support administrative tasks as directed by the Administrative Manager to enhance overall operations.
Qualifications:
High school diploma or equivalent required; Associate degree or higher preferred.
Previous experience in administrative support, inventory control, or customer service preferred.
Familiarity with PPE and NFPA 70E standards is a plus.
Strong organizational and communication skills.
Proficiency with Microsoft Office and database management tools (Sage, CalMapp preferred).
Ability to multitask and work independently as well as part of a team.
Benefits:
Stability and Unlimited Opportunity!
Medical, Dental, and Vision Insurance
HSA with Employer Contribution
401(k) with Company Matching
Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays
Employer-Paid Life Insurance
40 hour work week
Monday to Friday
The Administrative Operations Specialist II, also known as the ESL PPE Rotation Specialist, is responsible for assisting customers with the maintenance of previously tested equipment and ensuring compliance with NFPA 70E training requirements. This role primarily involves direct communication with customers by responding to product or service requests, answering inquiries, and addressing concerns, with the goal of achieving high customer satisfaction.
Primary Responsibilities PPE Rotation Management:
Manage the scheduling and tracking of PPE rotation and maintenance.
Ensure equipment is maintained and tested in compliance with safety standards and NFPA 70E regulations.
Coordinate with internal teams and vendors to facilitate timely testing, repair, and replacement of PPE.
Maintain accurate records of equipment status, testing history, and rotation cycles.
Generate reports related to PPE inventory and compliance.
Secondary Responsibilities Customer Service:
Respond promptly and professionally to customer requests and inquiries.
Address and resolve customer concerns or escalate as appropriate.
Communicate clearly regarding product availability, order status, and service timelines.
Support administrative tasks as directed by the Administrative Manager to enhance overall operations.
Qualifications:
High school diploma or equivalent required; Associate degree or higher preferred.
Previous experience in administrative support, inventory control, or customer service preferred.
Familiarity with PPE and NFPA 70E standards is a plus.
Strong organizational and communication skills.
Proficiency with Microsoft Office and database management tools (Sage, CalMapp preferred).
Ability to multitask and work independently as well as part of a team.
Benefits:
Stability and Unlimited Opportunity!
Medical, Dental, and Vision Insurance
HSA with Employer Contribution
401(k) with Company Matching
Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays
Employer-Paid Life Insurance
40 hour work week
Monday to Friday