Product Support Engineer (IST, North Reading, MA)
Teradyne, North Reading, MA, United States
Product Support Engineer
Location: North Reading, MA, US
Company: Teradyne
We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world! We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.
Opportunity Overview
The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by an in-depth knowledge of Teradyne's product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Product Support Engineer role is a dynamic global support opportunity that spans an array of engineering disciplines. This individual will report directly to the Semiconductor Test Product Support Engineering Manager.
Represent PSG as a core team member on both existing and new products
Work with the field team and engineering (SW and HW) on field issues and escalations in both the field and factory
Assist with identifying root cause to increase system up time
Work as part of the new product integration team by:
Participating in new product team meetings
Working with design engineering to design in serviceability (DFS)
Leading installation and serviceability discussions as part of design reviews
Supporting system install requirements and working with install coordinator on required tools, resources, etc.
Developing a Field Replaceable Unit (FRU) strategy
Organizing, scheduling and project managing field upgrades
Managing training for Teradyne field service engineers
Developing support documentation
Monitoring system and new product reliability
Generating reliability reports based on field issues
Travel expectations are less than 20% of work requirements
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
4+ years of experience
Must be self-motivated, team oriented, and "hands-on"
Excellent verbal and written communication skills
Excellent organizational and time management skills
Ability to work with limited supervision and with cross-functional teams
Critical thinking and the ability to troubleshoot complex issues
Basic understanding of mechanical design drawings and/or electrical schematics
Ability to create detailed documentation
Product Support and/or automation experience desired
This position is not eligible for visa sponsorship.
Compensation: The base salary range for this role is $75,300- $120,600. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.
Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.
Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.
Location: North Reading, MA, US
Company: Teradyne
We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world! We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.
Opportunity Overview
The Teradyne Product Support Engineering team is looking for a highly-motivated, energetic, technically driven Engineer to provide world class support to the current and future generations of Teradyne Semiconductor Test Products. This role is enabled by an in-depth knowledge of Teradyne's product offerings coupled with a desire to provide timely solutions across an evolving customer landscape. The Product Support Engineer role is a dynamic global support opportunity that spans an array of engineering disciplines. This individual will report directly to the Semiconductor Test Product Support Engineering Manager.
Represent PSG as a core team member on both existing and new products
Work with the field team and engineering (SW and HW) on field issues and escalations in both the field and factory
Assist with identifying root cause to increase system up time
Work as part of the new product integration team by:
Participating in new product team meetings
Working with design engineering to design in serviceability (DFS)
Leading installation and serviceability discussions as part of design reviews
Supporting system install requirements and working with install coordinator on required tools, resources, etc.
Developing a Field Replaceable Unit (FRU) strategy
Organizing, scheduling and project managing field upgrades
Managing training for Teradyne field service engineers
Developing support documentation
Monitoring system and new product reliability
Generating reliability reports based on field issues
Travel expectations are less than 20% of work requirements
All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
4+ years of experience
Must be self-motivated, team oriented, and "hands-on"
Excellent verbal and written communication skills
Excellent organizational and time management skills
Ability to work with limited supervision and with cross-functional teams
Critical thinking and the ability to troubleshoot complex issues
Basic understanding of mechanical design drawings and/or electrical schematics
Ability to create detailed documentation
Product Support and/or automation experience desired
This position is not eligible for visa sponsorship.
Compensation: The base salary range for this role is $75,300- $120,600. This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.
Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.
Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.