Front Desk Receptionist & Patient Care Coordinator
Complete Concierge Care, Washington, District of Columbia, United States
About Us:
Complete Concierge Care is a concierge primary care practice located in the medical office building of Sibley Memorial Hospital in Washington, DC and in the Camalier Building in Bethesda. Our mission is to provide the best healthcare possible for our patients. To accomplish this, we strive for the highest level of professionalism, collegiality, and humanism in every aspect of our company. We value our employees as our most essential asset. We aim to provide each employee with the time, support, and tools they need to prioritize our patients in every way possible.
What make us special:
We are a growing team that strives to do the little things to support each other. We keep things simple and focus on whats important. We respect each other and understand that employees have responsibilities and passions outside of work. We expect each other to always go above and beyond our job descriptions, every time, for our patients and for each other.
Open Position: Front Desk Receptionist / Patient Relations Coordinator
We are seeking a full-time front desk receptionist to support the administrative functions of our concierge primary care practice. A successful candidate will have excellent organizational skills, attention to detail and will consistently deliver an extremely high level of caring and empathetic customer service.
The front desk role supports a variety of administrative duties including provider and patient relations, scheduling, billing, referral management, and telephone triage. The position requires good judgment, initiative, independent thinking, and problem solving in a team-oriented environment. The role is the primary point of contact for the patients both on the phone and as they enter our clinic.
We are hiring for both our Washington, DC and Bethesda, MD office locations.
Qualifications The skills and experience we need:
Welcoming and empathetic attitude at all times
Excellent oral and written communication, interpersonal and customer service skills
Ability to work autonomously and in a team environment
Well spoken, neatly dressed, punctual and professional always
Strong attention to detail, demonstrated ability to follow-through, and high degree of comfort with computer applications, accuracy, and speed with data entry
Experience with EPIC (or other EMR) preferred
Minimum of five years of prior experience in healthcare and familiarity with medical terminology
More important than the best skills, is the right person with the right attitude
Responsibilities How youll contribute:
Act as first point of contact to all patients and their families
Warmly greet all patients and visitors to the office
Take time to get to know all patients and their families
Manage front desk check in and check out processes and patient flow into clinic
Answer the phone and schedule appointments
Learn all policies and procedures regarding enrollment in the concierge practice
Answer questions from patients and their families and assist in the enrollment process
Perform any and all administrative duties in direct support of our physicians, including, but not limited to: coordinating and scheduling meetings, drafting communications, phone triage, fax management, updating and scanning medical records, prescription refill requests, patient check-in/check-out, insurance verification and prior-authorization, and physician schedule management
Establish a compassionate environment by providing emotional and psychological support to patients
Support and promote excellence in customer service
Support and provide back up to other administrative and clinical staff as needed
Keep confidential information about doctor and patients.
Benefits What we provide:
Competitive pay
Paid Time off
Free on-site employee parking
Comprehensive training
401k match
Health, Dental, Vision insurance
Long term disability insurance
No Weekends or afterhours
Complete Concierge Care is a concierge primary care practice located in the medical office building of Sibley Memorial Hospital in Washington, DC and in the Camalier Building in Bethesda. Our mission is to provide the best healthcare possible for our patients. To accomplish this, we strive for the highest level of professionalism, collegiality, and humanism in every aspect of our company. We value our employees as our most essential asset. We aim to provide each employee with the time, support, and tools they need to prioritize our patients in every way possible.
What make us special:
We are a growing team that strives to do the little things to support each other. We keep things simple and focus on whats important. We respect each other and understand that employees have responsibilities and passions outside of work. We expect each other to always go above and beyond our job descriptions, every time, for our patients and for each other.
Open Position: Front Desk Receptionist / Patient Relations Coordinator
We are seeking a full-time front desk receptionist to support the administrative functions of our concierge primary care practice. A successful candidate will have excellent organizational skills, attention to detail and will consistently deliver an extremely high level of caring and empathetic customer service.
The front desk role supports a variety of administrative duties including provider and patient relations, scheduling, billing, referral management, and telephone triage. The position requires good judgment, initiative, independent thinking, and problem solving in a team-oriented environment. The role is the primary point of contact for the patients both on the phone and as they enter our clinic.
We are hiring for both our Washington, DC and Bethesda, MD office locations.
Qualifications The skills and experience we need:
Welcoming and empathetic attitude at all times
Excellent oral and written communication, interpersonal and customer service skills
Ability to work autonomously and in a team environment
Well spoken, neatly dressed, punctual and professional always
Strong attention to detail, demonstrated ability to follow-through, and high degree of comfort with computer applications, accuracy, and speed with data entry
Experience with EPIC (or other EMR) preferred
Minimum of five years of prior experience in healthcare and familiarity with medical terminology
More important than the best skills, is the right person with the right attitude
Responsibilities How youll contribute:
Act as first point of contact to all patients and their families
Warmly greet all patients and visitors to the office
Take time to get to know all patients and their families
Manage front desk check in and check out processes and patient flow into clinic
Answer the phone and schedule appointments
Learn all policies and procedures regarding enrollment in the concierge practice
Answer questions from patients and their families and assist in the enrollment process
Perform any and all administrative duties in direct support of our physicians, including, but not limited to: coordinating and scheduling meetings, drafting communications, phone triage, fax management, updating and scanning medical records, prescription refill requests, patient check-in/check-out, insurance verification and prior-authorization, and physician schedule management
Establish a compassionate environment by providing emotional and psychological support to patients
Support and promote excellence in customer service
Support and provide back up to other administrative and clinical staff as needed
Keep confidential information about doctor and patients.
Benefits What we provide:
Competitive pay
Paid Time off
Free on-site employee parking
Comprehensive training
401k match
Health, Dental, Vision insurance
Long term disability insurance
No Weekends or afterhours