O'Brien Kia Full Time Receptionist
O'Brien Auto Team of Bloomington- Normal, Bloomington, IL, United States
Receptionist Position
The O'Brien Auto Team is looking for a friendly, organized, and customer-focused Receptionist to join our office team. As the first point of contact for our guests, you will set the tone for a positive customer experience while supporting the daily administrative operations of a fast-paced automotive dealership. If you enjoy helping people, staying organized, and working in a team-oriented environment, we'd love to meet you!
Essential Duties & Responsibilities
The Receptionist is responsible for welcoming customers, managing front-desk operations, and providing administrative support to the dealership. This role ensures that all interactions are handled professionally, accurately, and efficiently.
Key Responsibilities:
Greet, welcome, and direct customers in a warm and professional manner.
Answer, screen, and route incoming phone calls while providing basic information as needed.
Maintain dealership security by following established procedures.
Perform a variety of clerical and receptionist duties to support office operations.
Listen attentively to customers and assist in meeting their needs.
Follow all federal, state, and local regulations related to new and used vehicle sales and finance departments.
Complete additional tasks as assigned by the Office Manager.
Maintain compliance with company policies, including the NADA Code of Ethics and the O'Brien Auto Team Code of Conduct.
Education & Work Experience Requirements
Excellent verbal and written communication skills, with the ability to work effectively with customers and team members.
Strong computer skills, including proficiency in MS Word, Excel, and Outlook.
Professional appearance and positive attitude.
Ability to organize, multitask, prioritize, and perform well under pressure.
Able to meet deadlines while delivering exceptional customer service.
Ability to work independently and follow standard procedures and instructions.
High school diploma or GED required; Associate degree preferred.
13 years of experience in a similar role preferred; automotive or accounting experience is a plus.
Environmental & Physical Requirements
Work performed in an office environment with generally stable conditions, though occasional temperature changes may occur.
Must be able to perform the essential job functions in compliance with ADA, FMLA, and all applicable standards.
Must maintain regular and punctual attendance.
Position requires sitting, standing, walking, talking, hearing, bending, stooping, reaching, and repetitive hand movements (such as typing).
Must be able to lift and carry up to 20 lbs.
Must be able to speak clearly and communicate effectively by phone.
The O'Brien Auto Team is looking for a friendly, organized, and customer-focused Receptionist to join our office team. As the first point of contact for our guests, you will set the tone for a positive customer experience while supporting the daily administrative operations of a fast-paced automotive dealership. If you enjoy helping people, staying organized, and working in a team-oriented environment, we'd love to meet you!
Essential Duties & Responsibilities
The Receptionist is responsible for welcoming customers, managing front-desk operations, and providing administrative support to the dealership. This role ensures that all interactions are handled professionally, accurately, and efficiently.
Key Responsibilities:
Greet, welcome, and direct customers in a warm and professional manner.
Answer, screen, and route incoming phone calls while providing basic information as needed.
Maintain dealership security by following established procedures.
Perform a variety of clerical and receptionist duties to support office operations.
Listen attentively to customers and assist in meeting their needs.
Follow all federal, state, and local regulations related to new and used vehicle sales and finance departments.
Complete additional tasks as assigned by the Office Manager.
Maintain compliance with company policies, including the NADA Code of Ethics and the O'Brien Auto Team Code of Conduct.
Education & Work Experience Requirements
Excellent verbal and written communication skills, with the ability to work effectively with customers and team members.
Strong computer skills, including proficiency in MS Word, Excel, and Outlook.
Professional appearance and positive attitude.
Ability to organize, multitask, prioritize, and perform well under pressure.
Able to meet deadlines while delivering exceptional customer service.
Ability to work independently and follow standard procedures and instructions.
High school diploma or GED required; Associate degree preferred.
13 years of experience in a similar role preferred; automotive or accounting experience is a plus.
Environmental & Physical Requirements
Work performed in an office environment with generally stable conditions, though occasional temperature changes may occur.
Must be able to perform the essential job functions in compliance with ADA, FMLA, and all applicable standards.
Must maintain regular and punctual attendance.
Position requires sitting, standing, walking, talking, hearing, bending, stooping, reaching, and repetitive hand movements (such as typing).
Must be able to lift and carry up to 20 lbs.
Must be able to speak clearly and communicate effectively by phone.