Executive Support Admin & Office Manager
Nielsen Consumer LLC, Chicago, IL, United States
Job Overview
We are seeking a dedicated and dynamic individual to join our corporate headquarters team as a Customer Service and Executive Support Specialist. This role is pivotal in ensuring exceptional customer service, engaging visitor experiences, and providing comprehensive support to our executive team. The ideal candidate will possess strong collaboration skills and a passion for delivering outstanding service.
This is an onsite position for anyone currently living in the Chicago, IL area.
Work schedule: 7:30 am to 4:00 pm. 30 minute lunch. Must have flexible hours if needed and are willing to adjust for evening or travel requirements, approximately 40 hours per week.
Job Description
Customer Service Excellence:
Provide top-tier customer service to clients, partners, and visitors, ensuring all interactions are handled professionally and efficiently.
Visitor Engagement:
Greet and assist visitors, ensuring a welcoming and informative experience. Manage visitor logs and coordinate with relevant departments for seamless visitor interactions.
Executive Support:
Assist executives with scheduling, travel arrangements, meeting coordination, and other administrative tasks. Ensure executives are well-prepared for meetings and events.
Collaboration:
Work closely with various departments to ensure smooth operations and effective communication. Foster a collaborative environment to achieve company goals.
Problem Solving:
Address and resolve customer inquiries and issues promptly, escalating complex issues to appropriate departments when necessary.
Administrative Duties:
Manage office supplies, handle correspondence, and maintain organized records. Support office management tasks as needed.
Financial Management:
Assist with budgeting, expense tracking, PO filing, and financial reporting. Ensure accurate and timely processing of invoices and reimbursements. Support financial planning and analysis activities.
Tactical and Hands‑On Work:
Set up and break down meeting spaces (chairs, tables, flip charts, food coordination, clean-up, etc.). Provide on-site facility support such as photographing office details, purchasing and stocking office and pantry supplies, providing signage support, and performing other inspections and filing work orders to ensure the office runs smoothly.
Qualifications
Experience:
Minimum of 3 years in a customer service, executive support, or administrative role, preferably in a corporate setting.
Skills:
Excellent communication and interpersonal skills, strong organizational and multitasking abilities, proficiency in Microsoft Office Suite and financial management software.
Attributes:
Professional demeanor, proactive attitude, team player, ability to handle confidential information with discretion.
Education:
Bachelor’s degree in Business Administration, Finance, Communications, or a related field preferred.
Compensation and Benefits
Market‑competitive salary range: $40,000 – $50,000 per year. Actual salary will vary based on experience, qualifications, skills, and location. Potential eligibility for sales‑based incentive or performance‑based bonus.
Comprehensive healthcare plan (medical, Rx, dental, vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan with company matching contributions.
Disability insurance.
Tuition reimbursement.
Discretionary paid time off program and 11 paid holidays.
Flexible working environment.
Volunteer time off.
LinkedIn Learning.
Employee‑Assistance Program (EAP).
Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.
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We are seeking a dedicated and dynamic individual to join our corporate headquarters team as a Customer Service and Executive Support Specialist. This role is pivotal in ensuring exceptional customer service, engaging visitor experiences, and providing comprehensive support to our executive team. The ideal candidate will possess strong collaboration skills and a passion for delivering outstanding service.
This is an onsite position for anyone currently living in the Chicago, IL area.
Work schedule: 7:30 am to 4:00 pm. 30 minute lunch. Must have flexible hours if needed and are willing to adjust for evening or travel requirements, approximately 40 hours per week.
Job Description
Customer Service Excellence:
Provide top-tier customer service to clients, partners, and visitors, ensuring all interactions are handled professionally and efficiently.
Visitor Engagement:
Greet and assist visitors, ensuring a welcoming and informative experience. Manage visitor logs and coordinate with relevant departments for seamless visitor interactions.
Executive Support:
Assist executives with scheduling, travel arrangements, meeting coordination, and other administrative tasks. Ensure executives are well-prepared for meetings and events.
Collaboration:
Work closely with various departments to ensure smooth operations and effective communication. Foster a collaborative environment to achieve company goals.
Problem Solving:
Address and resolve customer inquiries and issues promptly, escalating complex issues to appropriate departments when necessary.
Administrative Duties:
Manage office supplies, handle correspondence, and maintain organized records. Support office management tasks as needed.
Financial Management:
Assist with budgeting, expense tracking, PO filing, and financial reporting. Ensure accurate and timely processing of invoices and reimbursements. Support financial planning and analysis activities.
Tactical and Hands‑On Work:
Set up and break down meeting spaces (chairs, tables, flip charts, food coordination, clean-up, etc.). Provide on-site facility support such as photographing office details, purchasing and stocking office and pantry supplies, providing signage support, and performing other inspections and filing work orders to ensure the office runs smoothly.
Qualifications
Experience:
Minimum of 3 years in a customer service, executive support, or administrative role, preferably in a corporate setting.
Skills:
Excellent communication and interpersonal skills, strong organizational and multitasking abilities, proficiency in Microsoft Office Suite and financial management software.
Attributes:
Professional demeanor, proactive attitude, team player, ability to handle confidential information with discretion.
Education:
Bachelor’s degree in Business Administration, Finance, Communications, or a related field preferred.
Compensation and Benefits
Market‑competitive salary range: $40,000 – $50,000 per year. Actual salary will vary based on experience, qualifications, skills, and location. Potential eligibility for sales‑based incentive or performance‑based bonus.
Comprehensive healthcare plan (medical, Rx, dental, vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan with company matching contributions.
Disability insurance.
Tuition reimbursement.
Discretionary paid time off program and 11 paid holidays.
Flexible working environment.
Volunteer time off.
LinkedIn Learning.
Employee‑Assistance Program (EAP).
Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.
#J-18808-Ljbffr