Operations Support Specialist
defi SOLUTIONS, Amherst, NY, United States
This position will be onsite at our Amherst, NY office. Remote work NOT available.
About Defi SOLUTIONS
It’s an exciting time to join defi! defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.
What’s in it for you?
Stable Pay
Paid Training: Get set up for success from day one
Generous PTO and Paid Holidays
Education Support: Tuition reimbursement available
Day‑One Benefits: Health, dental, and vision coverage start immediately
Career Growth: Strong focus on internal promotions
About The Role
As an Operations Support Specialist, you will work on our Vehicle Support team, helping to manage our lending portfolio. You will be key in helping defi SOLUTIONS achieve desired financial outcomes as defined by client objectives. Our clients include some of the largest financial institutions and automotive finance companies in the United States! We’re looking for proactive team players who live our values:
Get it Done, Win as a Team, Better Every Day, and Do it with Passion.
Essential Job Responsibilities
Due Date Change Processing
Privacy Update Processing
Transfer of Lease (Lease Assumption) Processing
Check Request Processing and mailing
Facilitate the mailing of customer letters and required attachments/inserts
Providing updates to customer contracts via demographic changes including, but not limited to home address, phone number and Social Security Number
Perform other duties as assigned
Required Qualifications
High school diploma or GED
Minimum one (1) year data entry experience, in a high‑volume, multi‑tasking office environment
Must be available to work Monday – Friday 7:30 am – 4:00 pm Eastern
Demonstrated ability to take independent initiative
Intermediate proficiency with Windows based software programs (i.e. MS Word, Excel)
Solid analytical and multi‑tasking skills that result in solid decision‑making skills and time management
Easily manage through change
Strong customer/client focus with the ability to resolve issues with a positive outcome
Comfort working in a fast‑paced, high‑volume office setting with great attention to detail
Ability to manage high volume with high accuracy
Preferred Qualifications
Prior experience in the financial and/ or auto industry
Pre‑employment background, credit, and drug screen required for external candidates
Affirmative Action/EEO Statement
defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
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About Defi SOLUTIONS
It’s an exciting time to join defi! defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.
What’s in it for you?
Stable Pay
Paid Training: Get set up for success from day one
Generous PTO and Paid Holidays
Education Support: Tuition reimbursement available
Day‑One Benefits: Health, dental, and vision coverage start immediately
Career Growth: Strong focus on internal promotions
About The Role
As an Operations Support Specialist, you will work on our Vehicle Support team, helping to manage our lending portfolio. You will be key in helping defi SOLUTIONS achieve desired financial outcomes as defined by client objectives. Our clients include some of the largest financial institutions and automotive finance companies in the United States! We’re looking for proactive team players who live our values:
Get it Done, Win as a Team, Better Every Day, and Do it with Passion.
Essential Job Responsibilities
Due Date Change Processing
Privacy Update Processing
Transfer of Lease (Lease Assumption) Processing
Check Request Processing and mailing
Facilitate the mailing of customer letters and required attachments/inserts
Providing updates to customer contracts via demographic changes including, but not limited to home address, phone number and Social Security Number
Perform other duties as assigned
Required Qualifications
High school diploma or GED
Minimum one (1) year data entry experience, in a high‑volume, multi‑tasking office environment
Must be available to work Monday – Friday 7:30 am – 4:00 pm Eastern
Demonstrated ability to take independent initiative
Intermediate proficiency with Windows based software programs (i.e. MS Word, Excel)
Solid analytical and multi‑tasking skills that result in solid decision‑making skills and time management
Easily manage through change
Strong customer/client focus with the ability to resolve issues with a positive outcome
Comfort working in a fast‑paced, high‑volume office setting with great attention to detail
Ability to manage high volume with high accuracy
Preferred Qualifications
Prior experience in the financial and/ or auto industry
Pre‑employment background, credit, and drug screen required for external candidates
Affirmative Action/EEO Statement
defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
#J-18808-Ljbffr