Business Process Manager- Performance and Service Excellence
County of Riverside, Los Angeles, CA, United States
Business Process Manager
The County of Riverside’s Riverside University Health System (RUHS) seeks a Business Process Manager to support the Performance and Service Excellence (PSE) team. PSE fosters a culture of continuous improvement to ensure safe, high-quality care by building a culture of respect for people, continuous improvement, and aligning daily work with organizational strategy. This work includes teaching Lean methodologies, coaching structured problem‑solving, aligning cross‑functional teams, and facilitating process improvement events that support system priorities. The Business Process Manager will coach frontline staff and leaders through Lean thinking, problem‑solving, and real‑time training. This role partners with leaders to drive Lean behaviors, implement standard work, and facilitate value stream analysis and rapid improvement events that sustain key performance and behaviors. Responsibilities include implementing Daily Management Systems, supporting prioritization and execution of improvement work, and creating visual management tools to track progress. This role advances organizational excellence through best practices, standard work, and systems thinking. Success requires strong teamwork, humility, patience, accountability, attention to detail, follow‑through, comfort with ambiguity, and the ability to anticipate needs and execute effectively. The position will work a 9/80 schedule and will require some field work; therefore, a California Drivers License is required.
Qualifications
The ideal candidate will have strong knowledge and experience in Healthcare, Lean Process improvement, Project management and/or Clinical Informatics. An engineering degree, nursing degree or clinical equivalents are strongly preferred.
Responsibilities
Engage project team and site organization at all levels in the development of BPI plans to ensure implementation and timely deployment of project deliverables to achieve organizational objectives and efficiency.
Determine project scope and establish functional work teams; oversee BPI plan and develop key performance indicators; collaborate with key stakeholders and core project team members to assess progress and ensure optimum results.
Establish effective methodologies, standard operating procedures, and best practices for decision‑making purposes; develop problem‑solving techniques to enable individual team members to adapt to change and resolve issues throughout the business process life cycle.
Facilitate communication by utilizing expedient methods and appropriate tools to efficiently disseminate relevant project plan information and evaluate accomplishments through the use of milestone markers; serve as the primary advisor and provide project leadership and business consulting expertise to assist key stakeholders with the deployment of modernized computing strategies, as appropriate.
Identify the appropriate resources to assess the organization’s training needs and requirements to support implementation and execution of the overall BPI plan objectives.
Maintain the requisite knowledge and stay abreast of new technology, business best practices, governance, risk, and compliance; applicable laws and regulations that impact County operations in order to provide sound business process solutions and appropriate recommendations.
Interview, train, and evaluate subordinate staff, as required.
Education
Graduation from an accredited college or university with a Bachelor’s degree, preferably with a major in information management, accounting, business or public administration, or a related field to the assignment. Additional qualifying experience may be substituted for the required education on the basis of one year of full‑time experience equaling 30 semester or 45 quarter units of the required education.
Experience
Three years of professional experience, in which one year was in a technical lead or supervisor capacity, with subject matter expertise in business systems management, information technology management, program applications, business processes and procedures, financial reporting and data, or other accounting experience.
Knowledge
The principles and techniques of supervision; the principles, practices, policies and procedures of purchasing and material management, inventory, billing, accounts receivable, asset management, project/cost accounting, tax revenue, business processes and procedures, business management systems, budgeting and general governmental accounting.
Ability
Plan, initiate, organize, direct, control and evaluate the work assignments of subordinates who routinely utilize complex financial systems; maintain work product conformance to program standards and objectives; read and interpret complex rules and regulations; apply legal and administrative accounting policies to general County systems; compose clear and concise reports, recommendations and correspondence; communicate in a clear and concise manner; establish and maintain effective working relationships with departments and subordinates; effectively delegate work to subordinates.
#J-18808-Ljbffr
The County of Riverside’s Riverside University Health System (RUHS) seeks a Business Process Manager to support the Performance and Service Excellence (PSE) team. PSE fosters a culture of continuous improvement to ensure safe, high-quality care by building a culture of respect for people, continuous improvement, and aligning daily work with organizational strategy. This work includes teaching Lean methodologies, coaching structured problem‑solving, aligning cross‑functional teams, and facilitating process improvement events that support system priorities. The Business Process Manager will coach frontline staff and leaders through Lean thinking, problem‑solving, and real‑time training. This role partners with leaders to drive Lean behaviors, implement standard work, and facilitate value stream analysis and rapid improvement events that sustain key performance and behaviors. Responsibilities include implementing Daily Management Systems, supporting prioritization and execution of improvement work, and creating visual management tools to track progress. This role advances organizational excellence through best practices, standard work, and systems thinking. Success requires strong teamwork, humility, patience, accountability, attention to detail, follow‑through, comfort with ambiguity, and the ability to anticipate needs and execute effectively. The position will work a 9/80 schedule and will require some field work; therefore, a California Drivers License is required.
Qualifications
The ideal candidate will have strong knowledge and experience in Healthcare, Lean Process improvement, Project management and/or Clinical Informatics. An engineering degree, nursing degree or clinical equivalents are strongly preferred.
Responsibilities
Engage project team and site organization at all levels in the development of BPI plans to ensure implementation and timely deployment of project deliverables to achieve organizational objectives and efficiency.
Determine project scope and establish functional work teams; oversee BPI plan and develop key performance indicators; collaborate with key stakeholders and core project team members to assess progress and ensure optimum results.
Establish effective methodologies, standard operating procedures, and best practices for decision‑making purposes; develop problem‑solving techniques to enable individual team members to adapt to change and resolve issues throughout the business process life cycle.
Facilitate communication by utilizing expedient methods and appropriate tools to efficiently disseminate relevant project plan information and evaluate accomplishments through the use of milestone markers; serve as the primary advisor and provide project leadership and business consulting expertise to assist key stakeholders with the deployment of modernized computing strategies, as appropriate.
Identify the appropriate resources to assess the organization’s training needs and requirements to support implementation and execution of the overall BPI plan objectives.
Maintain the requisite knowledge and stay abreast of new technology, business best practices, governance, risk, and compliance; applicable laws and regulations that impact County operations in order to provide sound business process solutions and appropriate recommendations.
Interview, train, and evaluate subordinate staff, as required.
Education
Graduation from an accredited college or university with a Bachelor’s degree, preferably with a major in information management, accounting, business or public administration, or a related field to the assignment. Additional qualifying experience may be substituted for the required education on the basis of one year of full‑time experience equaling 30 semester or 45 quarter units of the required education.
Experience
Three years of professional experience, in which one year was in a technical lead or supervisor capacity, with subject matter expertise in business systems management, information technology management, program applications, business processes and procedures, financial reporting and data, or other accounting experience.
Knowledge
The principles and techniques of supervision; the principles, practices, policies and procedures of purchasing and material management, inventory, billing, accounts receivable, asset management, project/cost accounting, tax revenue, business processes and procedures, business management systems, budgeting and general governmental accounting.
Ability
Plan, initiate, organize, direct, control and evaluate the work assignments of subordinates who routinely utilize complex financial systems; maintain work product conformance to program standards and objectives; read and interpret complex rules and regulations; apply legal and administrative accounting policies to general County systems; compose clear and concise reports, recommendations and correspondence; communicate in a clear and concise manner; establish and maintain effective working relationships with departments and subordinates; effectively delegate work to subordinates.
#J-18808-Ljbffr