Onsite Call Center QA Specialist

CAI (cai.io) is seeking a Quality Assurance Analyst in Kentucky to ensure high-quality customer service in a call center environment. This full-time role requires expertise in quality monitoring, data analysis, and customer service operations. The successful candidate will conduct evaluations, prepare reports, and support agent development. Compensation ranges from $65,000 to $75,000 annually, with benefits including health insurance and a 401k retirement plan.
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