Customer Care Training & QA Specialist I

A regional insurance provider in Waco, Texas, seeks a Training and Quality Assurance Specialist I to support frontline performance through training, quality assurance, and content management. Key responsibilities include coordinating onboarding, conducting quality evaluations, and updating knowledge materials. Qualified candidates should have a bachelor's degree in a related field, strong communication skills, and experience in customer service or contact center operations. A Texas driver's license is required, and travel may be necessary.
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