Medical Assistant
The Wright Center, Wilkes-Barre, PA, United States
Description
POSITION SUMMARY
The Medical Assistant’s primary responsibility is to assist in the delivery of health care management for the health center. This will include actively participating and supporting primary clinical teams. The Medical Assistant behaves in a professional manner, and consistently demonstrates and promotes the values of the organization. The Medical Assistant will work with and receive supervision from the Medical Assistant Manager, Health Center Manager and Providers.
ESSENTIAL JOB DUTIES AND FUNCTIONS
While living and demonstrating our Core Values, the Medical Assistant will:
Understanding of what it means to be the following:
A Federally Qualified Healthcare Center Look - Alike (FQLA)
A Patient Centered Medical Home (PCMH)
Recognized as a National Committee for Quality Assurance (NCQA)
Participant in an Accountable Care Organization (ACO)
Become familiar with provider tendencies and provider’s established patient’s conditions
Distribute Patient Agenda
Complete medication reconciliation every visit, including over the counter meds
Complete Family and Social histories
Move patients from waiting room to treatment room
Perform vital signs, acquiring any recent test results, and ascertain reason for visit
Prepare patient and gathering all necessary information
Report any changes observed in condition or behavior of patient
Prepare room for the practitioner
Perform simple procedures according to Wright Center medical policy/procedures
Give inoculations; draw blood, EKGs and /or any other provider requests
Participate in quality assurance activities to monitor and improve patient care quality
Complete any forms or growth charts as appropriate before practitioner sees patient
Assist with examination, diagnostic and treatment procedures
Enter requisitions in EMR
Prepare and send out specimens
Stock treatment rooms and all clinical areas as needed daily; alerting Health Center Manager of any supplies that need to be ordered
Keep all exam rooms, hall, and lab area neat and clean
Follow all standing orders as needed
Facilitate spirometry, audiometry, BP checks, allergy shots, UA/UC, urine drug screens and other procedures that are necessary
Attend all staff meetings
Provide back-up to other co-workers as necessary
Understand and adhere to professional office standards
Be familiar with and implementing all office policies and procedures
Participate when appropriate in unit-based quality initiatives
Perform Laboratory testing
Maintain a safe, secure, and healthy work environment by following standards and procedures and in compliance with legal regulations
Comply with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, and other hazardous substances
Prepare and administer medications and injections per provider
Ensure patients understand health center resources and available programs, such as
Sliding fee discount program
Good Faith Estimate (GFE)
Outreach & Enrollment programs
Language services
After hours coverage
Ensure compliance in the following areas:
Availability and location of SDS binder
Availability and location 990 binders for all TWC entities
Understanding role and responsibilities in an emergency to help coworkers and patients to safety
Make timely call backs and inform patients of their test results
Work in close support of health center medical director, physicians, nurses, care manager and other providers
Become familiar with HIPAA policies regarding privacy and security of patient health information that will always be exercised by this position
Be responsible for registering and activating patients on their individual portal accounts
Assist and guide patients to troubleshoot issues related to portal usage
Schedule patient appointments and follow-up visits
Answer and return phone calls
Intake and check out of patients
Ensure copays are collected at time of visit
Create triages within the EMR system
Manage patient information in Electronic Medical Records system
Participation in rotation of extended access hours including late nights, weekends and holidays
Cross coverage of other locations and service lines for continued support and access for patients
Perform other duties as assigned
REQUIRED QUALIFICATIONS
Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
Buy in and experience working in the EOS® model (strongly preferred)
Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
Minimum Qualifications of a High School Diploma/GED
Bilingual highly desired
Experience as a Medical Assistant in a physician office setting preferred
Graduate of a program for Medical Assistant/Administrative Medical Assistant/Nurse Aide required
Basic Life Support/CPR certification required
Designation as a Certified Medical Assistant (CMA) or Certified Nurse Aide (CNA) preferred
Ability to adapt to changing priorities
Ability to maintain accuracy and compliance with detailed-oriented responsibilities
Ability to maintain strict confidentiality
Proficient computer skills
Proven proficiency of technology and EMR workflows at the end of orientation
Must be reliable and punctual
Must have attention to detail
Must be able to perform effectively in a fast-paced environment with many changing priorities
Must be professional and customer service oriented to deliver quality excellent care
Ability to work independently and with a team
Professional written and verbal communication and interpersonal skills
Willingness to work a flexible schedule
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POSITION SUMMARY
The Medical Assistant’s primary responsibility is to assist in the delivery of health care management for the health center. This will include actively participating and supporting primary clinical teams. The Medical Assistant behaves in a professional manner, and consistently demonstrates and promotes the values of the organization. The Medical Assistant will work with and receive supervision from the Medical Assistant Manager, Health Center Manager and Providers.
ESSENTIAL JOB DUTIES AND FUNCTIONS
While living and demonstrating our Core Values, the Medical Assistant will:
Understanding of what it means to be the following:
A Federally Qualified Healthcare Center Look - Alike (FQLA)
A Patient Centered Medical Home (PCMH)
Recognized as a National Committee for Quality Assurance (NCQA)
Participant in an Accountable Care Organization (ACO)
Become familiar with provider tendencies and provider’s established patient’s conditions
Distribute Patient Agenda
Complete medication reconciliation every visit, including over the counter meds
Complete Family and Social histories
Move patients from waiting room to treatment room
Perform vital signs, acquiring any recent test results, and ascertain reason for visit
Prepare patient and gathering all necessary information
Report any changes observed in condition or behavior of patient
Prepare room for the practitioner
Perform simple procedures according to Wright Center medical policy/procedures
Give inoculations; draw blood, EKGs and /or any other provider requests
Participate in quality assurance activities to monitor and improve patient care quality
Complete any forms or growth charts as appropriate before practitioner sees patient
Assist with examination, diagnostic and treatment procedures
Enter requisitions in EMR
Prepare and send out specimens
Stock treatment rooms and all clinical areas as needed daily; alerting Health Center Manager of any supplies that need to be ordered
Keep all exam rooms, hall, and lab area neat and clean
Follow all standing orders as needed
Facilitate spirometry, audiometry, BP checks, allergy shots, UA/UC, urine drug screens and other procedures that are necessary
Attend all staff meetings
Provide back-up to other co-workers as necessary
Understand and adhere to professional office standards
Be familiar with and implementing all office policies and procedures
Participate when appropriate in unit-based quality initiatives
Perform Laboratory testing
Maintain a safe, secure, and healthy work environment by following standards and procedures and in compliance with legal regulations
Comply with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, and other hazardous substances
Prepare and administer medications and injections per provider
Ensure patients understand health center resources and available programs, such as
Sliding fee discount program
Good Faith Estimate (GFE)
Outreach & Enrollment programs
Language services
After hours coverage
Ensure compliance in the following areas:
Availability and location of SDS binder
Availability and location 990 binders for all TWC entities
Understanding role and responsibilities in an emergency to help coworkers and patients to safety
Make timely call backs and inform patients of their test results
Work in close support of health center medical director, physicians, nurses, care manager and other providers
Become familiar with HIPAA policies regarding privacy and security of patient health information that will always be exercised by this position
Be responsible for registering and activating patients on their individual portal accounts
Assist and guide patients to troubleshoot issues related to portal usage
Schedule patient appointments and follow-up visits
Answer and return phone calls
Intake and check out of patients
Ensure copays are collected at time of visit
Create triages within the EMR system
Manage patient information in Electronic Medical Records system
Participation in rotation of extended access hours including late nights, weekends and holidays
Cross coverage of other locations and service lines for continued support and access for patients
Perform other duties as assigned
REQUIRED QUALIFICATIONS
Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
Buy in and experience working in the EOS® model (strongly preferred)
Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
Minimum Qualifications of a High School Diploma/GED
Bilingual highly desired
Experience as a Medical Assistant in a physician office setting preferred
Graduate of a program for Medical Assistant/Administrative Medical Assistant/Nurse Aide required
Basic Life Support/CPR certification required
Designation as a Certified Medical Assistant (CMA) or Certified Nurse Aide (CNA) preferred
Ability to adapt to changing priorities
Ability to maintain accuracy and compliance with detailed-oriented responsibilities
Ability to maintain strict confidentiality
Proficient computer skills
Proven proficiency of technology and EMR workflows at the end of orientation
Must be reliable and punctual
Must have attention to detail
Must be able to perform effectively in a fast-paced environment with many changing priorities
Must be professional and customer service oriented to deliver quality excellent care
Ability to work independently and with a team
Professional written and verbal communication and interpersonal skills
Willingness to work a flexible schedule
#J-18808-Ljbffr